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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 136 of 337 · newest first
Verified · Apr 14, 2024

“We had a great experience- we appreciate everyone's help!”

Jennifer R. · Austin, TX
Verified · Apr 13, 2024

“Pawrade is a heaven sent facilitator to bless families with their new fur baby. My Mom's fur baby Tobias passed away in Feb. of this year and due to her having Alzheimer/Dementia I had to find the perfect fur baby for emotional support. Pawrade did not disappoint. It was a very hands-on seamless process. Everyone I spoke with was caring and helpful. This has been one of the most joyful experiences ever. Thank you all once again. 🙏 ”

Traci B. · Rancho Cordova, CA
Verified · Apr 13, 2024

“so happy with the puppy and the guys were very nice that delivered her i'm sure she was well taken care of ”

Kendrah T. · Greenville, NH
Verified · Apr 13, 2024

“'George' was delivered safe and sound. We are delighted to have him as part of our family ”

Rose N. · Ocala, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Apr 13, 2024

“The process was straight forward, the communication was consistent and Pawrade was super responsive. The worked with us to accommodate some special needs we had. Most importantly, we love our pup. He is adorable as his pictures and is so sweet. The delivery process was easy and he was well taken care of. Within hours of being in our home he fit right in. We love him!”

Kristin K. · Waterbury, VT
Verified · Apr 12, 2024

“Pawrade was so scary easy. I mean scary as it was very difficult to put faith into a 3rd party company in helping us find our next addition to the family. The moment they picked up the phone I felt a little at ease. However, every one of the members at Pawrade made it very easy and warming and carried thru each step of the way. I was ALWAYS well informed of what was going on. I was rest assured of the background checks they do on every one of there breeders. I say this gladly, but I hope I never have to use them again as I feel positive they have delivered me my pet that will be with us for a very long time. If I did have to seek out a pet again, you can bet I would use Pawrade again. Well done to the gang at Pawrade. Extremely well done. I'm very very happy. My Mishka is too..... I hope 😊. ”

Doug P. · Dacula, GA
Verified · Apr 12, 2024

“Great experience. Got to meet the breeder and puppy is in great health. Nice to have an intermediary for any questions and help with travel suggestions. Overall would use again with no issues and thanks again for the help in the process!”

Dan G. · Lubbock, TX
Verified · Apr 12, 2024

“The process was smooth and they were very responsive. ”

Mariaelena M. · Leominster, MA
Verified · Apr 12, 2024

“Our new cocker spaniel puppy is perfection. He is well adjusted, healthy, happy, and everything you'd want in a puppy. Pawrade made every step of this process easy and comfortable. Their communication about everything was so great and thorough. I can't say enough good things about this process of getting our new fur family member!! Truly high praise for PAWRADE!”

Lisa M. · Boca Raton, FL
Verified · Apr 11, 2024

“Yara arrived safe and sound. The young man Lloyd came in with her. He said she had a nice trip. She was very happy. She's been very happy the whole time that she's been here. I just love her. She's very special girl.”

Frances P. · Woburn, MA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Apr 11, 2024

“We are very satisfied with her adjustment to her new home. She is happy and on an intense exploration of her new home !🎵🐶”

Marcia R. · Arden, NV
Verified · Apr 11, 2024

“I had not worked with Pawrade, or knew when anyone else that had, so I was skeptical at first. But they made the entire transaction easy and made me feel secure in the puppy that I was getting. They kept in constant communication with me and were very responsive anytime I contacted them. I couldn't be happier with my new beautiful and healthy little fur baby. ”

Lori S. · Lansing, MI
Verified · Apr 10, 2024

“My husband was on line looking up Poodles and your website was the best with details and plan not shady. I thought the communication was great. This whole process was very easy and there was someone to speak with at all times. I love the 2 men who delivered our baby poodle. They texted us with updates without us asking. The best text was when they said that they were having a disagreement on rock or country..lol Love that.”

Carlene B. · Vero Beach, FL
Verified · Apr 10, 2024

“Thank you Pawrade for such a wonderful experience! It's been just over a year since Kylie (orig. Reagan), our mini doxie has joined our family. And what a bundle of joy she's been since we first laid eyes on her. I've shared glowing reviews often to anyone who asked about Kylie and gleam at the very mention of Pawrade. Communication and assurance was nothing short of A+++ positive with all the features offered - discounts, payment plans, health guarantee, questions answered, video meeting with breeder and live feed. Despite our nervousness with her traveling days on the road, it was nice to be able to track her travels. She arrived freshly washed, just fine and sweet and we feel so blessed those guys delivered her in perfect condition. A year later, our Kylie continues to amaze us with her great dachshund personality. We got lucky, for sure. But we are ever so grateful for our experience with Pawrade and the great folks that make it all happen. Mahalo nui!”

Tia O. · Berkeley, CA
Verified · Apr 10, 2024

“Customer service was great from purchase to delivery. Cassi a team member was so helpful throughout the process. It went very smooth and easy. I appreciate her help and support. The transporters were very nice and professional. They took good care of my adorable puppy Myron now (Cocoa) he arrived healthy and well. He brings joy and happiness into my life; I will love him forever. I would recommend Pawrade”

Nora G. · Bedford, KY
Verified · Apr 10, 2024

“It was a great experience with Pawrade. They were very informed and helpful. My puppy arrive on time. She is beautiful, well mannered. Thank you to the breeder for such a wonderful puppy. Great experience. Thank You”

Linda L. · Clay, MI
Verified · Apr 10, 2024

“No matter how stupid the question everything was answered. It was a very smooth process from the beginning to the end.”

Derrick S. · Smithville, MO
Verified · Apr 10, 2024

“Everyone at Pawrade were helpful and friendly. My puppy came on time and is very good. So far, he is good but he is a puppy so there are many things he will find fun.”

Thomas B. · Ypsilanti, MI
Verified · Apr 9, 2024

“From start to finish the process with Pawrade has been smooth, communication excellent, staff was wonderful and we love our precious new family member!”

Renee H. · Northridge, CA
Verified · Apr 9, 2024

“It was such an easy and pleasurable experience getting our fur baby Nanette. From the first day I saw her profile on Pawrade website, reserving her and getting her home Pawrade stayed in contact the entire time. They got back to me wherever I reached out to them with a question. Nanette's nanny Moussa kept me updated on her travel the entire time and was super friendly at the time of drop off. I would definitely recommend Pawrade to anyone looking for a fur baby.”

Raquel P. · Newport News, VA
Verified · Apr 9, 2024

“Love Reagan to death. She has been wonderful. So loving and playful. She is a very quick learner. Reagan is quite smart. I was somewhat concerned that I met Chester at a public pizza restaurant. I am not profiling but he is Amish and I am concerned that he may be raising puppies in puppy mills. I was wondering if pawrade ever inspected his site. I also was concerned that I wasn't able to see the parents. Reagan has been to the vet and they sent you the paperwork.”

Maryann H. · Clairton, PA
Verified · Apr 8, 2024

“The Entire process ran smoothly. Everyone who was involved was super helpful and informative. Iam extremely Happy with my new fur Baby (peter) Aka Denver. Thank you pawrade.”

Reina M. · Ladera Ranch, CA
Verified · Apr 8, 2024

“Great communication and great service. We now have a gorgeous baby girl! Thank you!”

Synove R. · Elmwood Park, IL
Verified · Apr 8, 2024

“Great service. This is the second dog we purchased through Pawrade. High quality healthy dogs.”

Rick M. · Reno, NV
Verified · Apr 8, 2024

“I was very hesitant in using a website to reserve a puppy. But Pawrade answered all my questions, super helpful and friendly, and such an easy step by step process to get my baby home to me. I would highly recommend!!!”

Zafreen S. · Wheaton, IL
Verified · Apr 8, 2024

“We had a very positive experience with Pawrade!! The staff was very helpful and quickly answered questions and the process was smooth overall. We love our new puppy!! Best Regards, Pat and Marti”

Patricio G. · San José, Costa Rica
Verified · Apr 8, 2024

“I'm the happiest puppy mom ever. Thankfully Pawrade make it very easy for me! They keep me updated of each part of the process and delivery! Their service is something you can really trust! They make you enjoy every step! Than you!”

Luly A. · Tacoma, WA
Verified · Apr 7, 2024

“I want to thank all of Pawrade staff and the driver's who brought my puppy to us. I would recommend Pawrade to all my family and friends. I loved all the updates I received on my puppy until she was ready to come home and the driver's were amazing and kept me updated on how my puppy was doing and delivered her when they said they would.My puppy is a happy and healthy little girl, who I just absolutely love and adore . With all the scams that are going on. I can't thank Pawrade enough for being a safe place and a trustworthy site where people can trust that they will get there puppy. ”

Vadra H. · Laughlin, NV

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.