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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 137 of 337 · newest first
Verified · Apr 7, 2024

“Your service took out the worries of dealing with potential scammers. It was seamless. Thanks!”

Pamela M. · Beaufort, SC
Verified · Apr 7, 2024

“Juliette arrived happy and calm with the nanny and she had no anxiety. She was clean, well fed, and had gone to the bathroom just before arriving to my home on a poddy pad. She is wonderful. Thank you all for a great job. Highly recommend this company. It is very clear that puppy well being is the HIGHEST priority as it should be. Paperwork was organized and buyer responsibilities were lid out clearly. Excellent job.”

Susan M. · Seattle WA
Verified · Apr 6, 2024

“Extra logistical challenges with our purchase (she couldn't be flown to Alaska in cargo) so Pawrade delivered her to my parents and I came down to pick her up. Communication was great, service really was that, and everything exceeded my expectations in terms of legitimacy and quality. Highly recommend Pawrade and Puppy Wagon”

Heath M. · Eagle River, AK
Verified · Apr 6, 2024

“Pawrade was amazing! We were able to get a ton of information and can tell they truly care about the puppies and want the best for them!”

Michelle K. · Farmington Hills, MI
Verified · Apr 5, 2024

“Incredibly involved in the beginning but a bit lacking towards the end of puppy transaction. ”

Jolisa Z. · Vista, CA
Verified · Apr 5, 2024

“the whole experience was a pleasure after i had just got scammed by another socalled breeder. pawrade was up front and right on the money with everything they did. i couldnt have been more pleased. the pup is just what i wanted and just what they advertised. would use them again. thank you... ”

Robert P. · Braintree, MA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Apr 5, 2024

“5 stars Pawrade!! Stellar communication from your support team. Kelly was always quick to respond to questions, provide details on the process and next steps on getting my fur baby home. ”

Tammy V. · Wisconsin Rapids, WI
Verified · Apr 5, 2024

“Pia is a joy. We picked her up on March 23 and brought her straight home. She took to us immediately and we had no problems with her. We have a Bichon Poodle (Izzy) at home and Pia we to her immediately and wanted to play. Izzy is somewhat jealous of Pia because she has been with us alone for about 2 years. One of the reasons we got Pia was because we had to put our previous Coton down and Izzy seemed lonely; I think we were right. These two dogs play for at least 1/2 hour two or three times a day. Pia loves Izzy and I have never seen Izzy play like this before. Izzy is gentle with Pia too. They are starting to be closer every day. Such a joy to watch.”

Mary S. · Laingsburg, MI
Verified · Apr 5, 2024

“From beginning till the day our puppy arrive it was a smooth sail. Donna my point contact was more than helpful when it comes to my questions regarding the status of my puppy or what the puppy's food was. She was very patient and responsive to my messages for which I am super grateful. My puppy came with all his paperwork and the process cannot be more clear and easy. Thank you the Pawrade team for making the dream come true for us!”

Angel C. · Bellevue, WA
Verified · Apr 5, 2024

“I adopted a sweet Toy Poodle through Pawrade. The transaction and the customer service was fantastic. I couldn't have asked for a better way to get my baby boy. He is known as Abbot but he is now "Charlie". He is healthy, sweet and thriving. Thank you Pawrade for helping me with my sweet baby. ”

Michele N. · Monroe, GA
Verified · Apr 5, 2024

“I highly recommend pawrade very friendly, very good communication and fast process with everything! ”

Heather A. · Grants, NM
Verified · Apr 4, 2024

“I thought the process was easy but expensive. Worth it for my fur baby though. ”

Jennifer C. · Hillsboro, OR
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Apr 4, 2024

“We are as pleased as we could possibly be. Everything went as smooth as silk. From the first call to delivery. Trinity was delivered clear from Missouri to western Nevada. She arrived in perfect health. Clean and very happy. All her paperwork was in order. We are elated. Specially with all the scams involving pets. All questions we had were answered promptly and truthfully. We highly recommend pawrade for all your pet needs. ”

Howard B. · Reno, NV
Verified · Apr 4, 2024

“He was delivered at midnight but it was still a joy... Edmund is great...”

Cecile N. · Bowie, MD
Verified · Apr 4, 2024

“I was very happy with my experience. I was updated throughout the process, I was communicated with while my fur baby was being transported to me and he arrived happy and healthy. I love my new edition :)”

Kim M. · Dracut, MA
Verified · Apr 4, 2024

“We never bought a dog on the internet so to say were worried is an understatement. I am so happy to say that we received our puppy without incident and she is so perfect!”

Jaime C. · Albany, OR
Verified · Apr 3, 2024

“Parade has been great to work with. I received calls and/or emails to explained their processes and worked with me every step of the way. I definately will recommend them for purchasing your puppy.”

Damon B. · Olathe, KS
Verified · Apr 3, 2024

“The process was so easy and the people here are so friendly and supportive. We are so grateful, and we thank you from the bottom of our hearts! ”

Terry F. · Lynnwood, WA
Verified · Apr 3, 2024

“It has been almost a month since we got our beautiful teacup Chihuahua Wilhelmina. She's amazing. Great personality. Unbelievable energy and so smart. Getting her was a big step after having a dog we loved for 14 years, but we're really happy we said yes to her. The folks at Pawrade did a great job of keeping us informed on the progress of the process and made the delivery by flight nanny seamless - to that end, we had Pam as our nanny, a former flight attendant and one of the nicest people in the world. She gave our baby the best care, and I can say she didn't seem any worse for the flight. A month in, she grows on us more every day. ”

Nox L. · Phoenix, AZ
Verified · Apr 3, 2024

“Pawrade was really easy to work with.There Customer Concierge were supportive and informative.I would recommend them to anyone who is looking for a fur baby.”

Lonnie S. · Seymour, IN
Verified · Apr 2, 2024

“So far so good! The whole team was wonderful! Rufus (now named Bandit - he looks like a bandit & my husband had a dog named Bandit years ago) even came early. I'm very happy 😊 ”

Jim J. · Moodus, CT
Verified · Apr 2, 2024

“Cray, now renamed Alfie, arrived happy and full of pep. He's just what I was hoping for. Pawrade did a great job with communications throughout the procedure and delivery. There was one minor problem (Giardia) that should be covered by the Met Life iinsurance.”

Bert S. · Los Angeles, CA
Verified · Apr 1, 2024

“Very easy experience and we love our new family member.”

Naomi M. · Poulsbo, WA
Verified · Apr 1, 2024

“If I could give Pawrade 10 stars I would! So impressed with the entire organization and process. I just received my dream puppy, healthy and beautiful in less than 3 days of transport half way across the country. She arrived calm, clean and healthy, and I followed all of the step-by-step instructions like giving Nutrical 3x a day (which is super important)! Instructions not to let puppy walk on floors at the vet in case of parasites, and not to let dog walk around the neighborhood or dog park for the same reasons. I've never been told this before, so I super appreciated the warnings on what not to do to keep my beautiful puppy as healthy as possible. She's so precious, and everyone at Pawrade was always so friendly, understanding, informative and comforting. I love you all! Thank you so much!”

Amy S. · Colonial Beach, VA
Verified · Apr 1, 2024

“This is our second time purchasing a fur baby from Pawrade. So easy and convenient. We even got our new puppy faster than we expected. ”

Brian S. · New Braunfels, Tx
Verified · Apr 1, 2024

“Excellent service everyone was very friendly and helpful ”

Michel P. · Slidell, LA
Verified · Apr 1, 2024

“Excellent prices, Excellent attitudes, caring and Professional 10 out of 10”

Leon & Carrie P. · Henderson, NV
Verified · Apr 1, 2024

“our puppy is beautiful and seemingly very healthy--a little small for the typical Irish Doodle at 9 weeks, but not a worry. We are extremely happy with him! thank you! ”

Ernie H. · Mount Kisco, NY
Verified · Apr 1, 2024

“At first I was nervous purchasing blindly online. One conversation later, I was pleasantly surprised with the helpful woman in concierge. Every step was reviewed with me in detail. Any and all requests or concerns were addressed promptly right down to the delivery service that brought my boy to me safe and healthy. I would definitely use Pawrade again. I'm in love with my Toby. He's just perfect!!”

Pauline S. · Mont Vernon, NH
Verified · Apr 1, 2024

“The entire process to receive my puppy went well. Communication with Pawrade and myself was good. I was a little skeptical at first because I had already been scammed, but my person at Pawrade was always there to calm me down. ”

Michele A. · Las Vegas, NV

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.