“Serenity came from a wonderful breeder.I being 73 lady….. I had,Anxiety plus plus.Online shop. Kenny, my first contact was absolutely wonderful at calming and reassuring me.He acquired extra pictures and a video,that really helped a lot.Then I moved to the next lady who quickly changed, because she was going on holidays. Another lady,so I got back some anxiety, but was quickly calmed by a lady who stayed with me until the travel concierge. I was reassured,that she would be a toy poodle,and again more video was sent from the breeder,updated pictures,mom/dad also. Then she was handed over to Wags on Wheels on 25 March 2024. Wags and wheels, Jason, and Lem,were unbelievable. I had a GPS on their vehicle and updates on a regular basis. She arrived less than 24 hours after getting in the van,bathed.100% calm,with little or no affects of being in a van for 24 hours, definitely tells me what good care. Jason & Lem did a wonderful job of feeding her,changing her pad paper…Hugs”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“VERY TRANSPARENT, COMMUNICATION EASY, SMOOTH DELIVERY”
“Pawrade was awesome. A quick process to adopt our pet. They kept us updated through the entire process. Would recommend to a friend. ”
“Buying a puppy has never been easier.The process was simple and everyone was super friendly and great to work with. Patricia is a healthy bundle of joy and has settled into her forever home. Thank you Pawrade”
“I am so proud to find you guys you are the best and exelent services, updates to keep calm and organized thank you if I buy another puppy definitely are with you thank you again”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I am very excited, it arrived very well and it is very beautiful. I thank you very much for fulfilling this dream.”
“Kelsey is the second Pomeranian puppy we have adopted from Pawrade. We did receive Kelsey in a timely manner and was delivered in very good condition and health. I would like to emphasize that we are concerned the Kelsey was not treated as well at her original home. Kelsey seems to be very timid and afraid of heights, which could reflect being dropped or hit prior to transport here. I believe she is young enough to adjust, however did want to bring this concern to light. I give a 4 star because of the condition of Kelsey's nature versus Payton who came to us without any fears. Thank you for allowing us to be part of these two beautiful girls that make us very happy every day. ”
“This adoption has been awesome! I highly recommend Pawrade.”
“One of the best experiences you could ask for - also ensured the health of your pup. Highly recommend. ”
“The whole process was a breeze. The breeders of my puppy where so nice and worked with me. They even provided bags of food for us. My puppy came in great condition and is already making our tiny family feel more whole. Thank you to pawrade and Yumis breeders for everything”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great customer service and communication. Delivery service was great.”
“Pawrade was better than I could have ever hoped. The communication was so through, someone was guiding me and informing me of every detail, every step of they way. The portal with the ability to quickly send and receive messages was very very appreciated. I felt very assured that they did their due diligence with the breeders to ensure only healthy puppies could be sold and I appreciate all teh requirements even I was required to adhere to which I know helps assure healthy puppies long term. ”
“Pawrade was easy to work with, very happy with our Cocker spaniel. The process was easy to work without problems. ”
“Wonderful service! The concierge services, the petpay support staff, and the transport personnel were all coordinated and easy to deal with. All my questions were answered. My pup is wonderful and healthy! ”
“Great experience and great service to deliver our new puppy!”
“We have had a wonderful experience while trying to find a puppy. The breeder was very responsive as was everyone on your team”
“It was a great experience dealing with Pawrade, everyone was informative, helpful and kind to talk to. The best quality of puppy's, our vet said she's very very healthy and a beauty. Payment was fast and easy. Thank you so much, our lil Jewel has a roomful of toys and three beds. She's loved and cared for.”
“I absolutely loved working with everyone at pawrade to get my puppy home! ”
“I am very happy with my new puppy. The Vet said she is in good health”
“It was a great experience they were very helpful very informative and kept you up to date on the whole process all the way up to delivery,”
“I wish Pawrade would facilitate to talk to the breeder, I understand all the security concerns (both ways), but maybe the website should invest on a "chat" window, or message to talk to the breeder directly, that way you don't have to share information until the time is right. Other than that, I had a great experience so far. We just got our puppy, she is the cutest, adorable and most importantly: healthy. Our breeder was super helpful for the pick up and overall great to work with, seems to love what she does, and the puppy is amazing. Pawrade team was super helpful as well, and fast to reply too. Thank you guys! ”
“The software used to pay was a bit confusing, but I always received responses to all my questions in a very timely manner. When my husband and I picked up our new pup Pierre, he was clean, healthy, happy, and the staff was very friendly. Pierre was up to date on all his shots and already microchipped. All the required paperwork was provided and ready, so picking up Pierre was very efficient and pleasant. Everyone involved was very helpful. The overall adoption process went smoothly, and the Pawrade website was easy to navigate. ”
“After reading the negative reviews, I decided to wait at least a month before posting my own. My experience with Pawrade was relatively smooth. They were very responsive and upfront about the health and status of my pup. The timeline went as expected, the only improvement I would suggest is the communication from the drivers, as I opted to have my pup driven to me. I hadn't heard anything about how her head-to-tail checkup went to ensure she was healthy enough to travel. This would've been on a Sunday, and I was only notified on Thursday at 6pm that they would be arriving six hours later at midnight with my puppy. So, slight gap there, but since we were expecting our puppy, it wasn't a huge deal. Unless something major happens, the 30-day insurance is worthless and expect to fully house-train your pup. Overall, I'd say we were lucky and are very happy with the new member of our family. ”
“So glad I found her on this website and I look forward to having soo much fun with her forever.”
“Camilla's name has been renamed Kasey. She is a very sweet cuddly puppy. Very nervous outside but she is adjusting to outside noises. Great vet check today.”
“Process was smooth and puppy came to us healthy. Overall happy with the process. One confusing part is too many information venues- email, text link to communication site, and text messages to puppy concierge - many same information in email and communication site and Pawrade website. Very difficult to find necessary information quickly. In addition, Occasional slow response or no response was not appropriated. ”
“I was a little worried after purchase whether I see the little youngster..... But after waiting a couple of long weeks it was here and everything was fine . The delivery couple were fantastic ..... My Thaddeus which is now Milton Thaddeus is such a great pup.... I would recommend this service and would do it again...As my wife wants one of her own...Ha Ha.....”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.