Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I could not be more impressed and pleased with the professional team and thorough attention to detail at every step of this transaction from start to finish. I will happily recommend this business to any one, stranger or family, with no reservation at all. A wonderful experience. Thank you so much. ”
“My new lil puppy Serena arrived safe & healthy as scheduled. The driver's updates during travel were so appreciated. Everyone at Parade has been amazing!! Thank you all so much for my lil bundle of love!!”
“Betsy but we renamed her Molly , the whole process from purchasing to traveling with wags on wheels was great no issues whatsoever thank you she's just as cute as her pictures. We just love her”
“Every step of the process was easy and clearly communicated. The team at pawrade were always available to answer questions weekdays or weekends. I would definitely recommend them and use them again!”
“Besides doing all the paperwork with a little confusing but once got through that it was real smooth picked up our puppy everything went great I'd rate you as a five and I would recommend your service to anybody thank you”
“All went so well. The only thing I wish could be different would be to get papers with all important information especially when trying to set up a veterinarian especially when setting up first appointment. Beside that I found every person I dealt wit to be very good at what they did. I will highly recommend Pawrade to anyone who has interest in attaining a dog. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I read good reviews and thought I'll try to get my son his dream dog (shiba inu). With the cost, was excited and nervous because of the unknown. But with all the professionals and everything, I would do it again . They are so awesome and professional people who loves all the animals and make sure they will answer any questions. Thank you for making my family complete.”
“Gozen is perfect for our family and we love her :).”
“Every single thing about Pawrade was absolutely outstanding....from the first phone call to the very last email. And everything in between...the communication, all the care and follow up phone calls...the detailed explanations. I am very impressed. Thank you”
“She is such a good tempered puppy. Just like my Standard Poodle I Had for 14.5 yrs. She passed on may 16th 2023 I look at Evanna + see alot of my other pet come thru . Shes Adorable. + getting spoiled already too. Paw rade was fantastic @ bringing me my Beloved pupppy. Thankyou Pawrade for every thing you did”
“Jason and Levi were great! in the Puppy Wagon! Lincoln (now Garry) was perfectly clean and so healthy! They had the paperwork was organized and ready to be passed!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I am thrilled with my new beagle pup. The process was smooth and easy, and all the representatives of Pawrade from Kenneth to Donna were very responsive and answered many of my questions. I had Emma Harper ("aka" parade name: Alara) delivered through their service Puppy Express and she was delivered as planned with no delays. Today I had my wellness vet visit and everything went well just waiting for the fecal to come back and get those results. The only downside is that because I live in NY I was not entitled to the 30-day complimentary Metlife Pet insurance as it is not available in my city, I think there should be some other incentives for NY and SC residents since this is not available in those states, maybe offer another insurance just for these residents that it is not available to. If you are looking for a puppy I would recommend pawrade.”
“THE LADIES THAT HELPED ME TRUE THE WERE ALL OUTSTANDING (AMBER/DONNA) I KNOW I FORGOT SOMEOE ELSE. TO YOU LADIES THANK YOU. MY ONE DISAPPOINTMENT WAS THE WAY SHE WAS DELIVERED, ALTHOUGH THATS THE WAY I WANTED IT. AGAIN THANK YOU”
“Everything went very well, Pawrade concierge was always updating on progress of puppies. Only couple faults in that there was lots of repetitive information as I adopted two puppies from the same litter. Information on each puppy was given in separate correspondence rather than in one email or text message. Information on transport schedule was sketchy as had no real idea when pups would be arriving was given however, the day they were picked up by transportation.”
“you did great; we are so happy with our puppy Pixie (new name for Kinsley)”
“Flawless execution once again as we are now repeat customer's now. Thank you for all of the assistance with our 2 furbabies. ”
“Best customer service!!!!!! ”
“Very happy with our new puppy, we were a little concerned but in the end we couldn't ask for a better process and we would recommend it to anyone to try.”
“Ryan (River) is amazing. He graduated his first puppy class with honors and is currently in class two. He's practicing agility at home now and starts agility and trail educate classes in the Spring. So much personality. He became part of this family day one. We love River! I highly recommend Pawrade. Their guidance through what to expect after travel and delivery of River safe and sound was amazing l!! ”
“Excellent. Everything was prompt and friendly. I would definitely give you an A+”
“Paying for the pup and the following steps were effortless on my end. The puppy is as I expected and I would highly recommend others to get their puppy through this website. I'm so happy and pleased with the entire process of getting my puppy. ”
“The amount of communication and help was outstanding! From Donna to Morgan and the entire transport crew...we felt so loved! Thank you to the entire team that helped us bring our sweet puppy home. ”
“Words cannot express how happy I am with my new bundle!!! This process has been so seamless and wonderful! I would recommend you all to anyone looking for a puppy Thank you ! Lisa ”
“With the exception of a couple snags on purchasing a puppy, we came across Peter. Third times a charm! Once reserved and paid for, the rest of the process was very smooth and all parties were helpful, communicated well, ”
“We had an excellent experience with this company. We love our Rosie (Puff). Everything went well. Thank you. ”
“Our little boy arrived to open arms and happy hearts. He is so much company and makes us laugh by the cute things he does. Pawrade arranged everything. I like that they set standards for the pet breeders. I like that they require a thorough examination and vaccination before sending the puppy. He came with a complete set of documentation, ACA registration, vaccination records, a Rabies tag and two zip lock bags of the food they were feeding him.”
“So fast and took great care of my new puppy.”
“She's adorable! Arrived on time. Good communication! ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
