Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Excellent experience from start to finish. Tara, concierge, was a delight to work with and available at all times. She fielded numerous questions and really set up a Zoom meeting with us and the Breeder. Holly and Donna were helpful as well. Our little "Cowboy" is everything we had hoped he would be. Splendid job!”
“The first time I looked at my puppy's adorable face I knew she was meant to be with me! For many years I have wanted a French Bulldog and Pawrade made my dream come true!! Now I have baby Elena home with me!! Thank you from the bottom of my heart!!”
“Amazing service and sense of security. Always someone there when you need questions answered”
“We absolutely adore our new puppy! Transaction was smooth and puppy was in perfect condition! I would refer all my friends here although the cost is a bit expensive but it's worth it. We didn't get scammed. We got the beautiful puppy we paid for!! Excellent Service!!”
“Our new puppy arrived safe and sound last Wednesday. Millie, now Weazer is a beaut. She was already house trained and is such a happy little girl fitting in with our older dog amazingly. She loves people and seems super socialized. We would highly recommend the Parade process to anyone looking for a new four legged family member. ”
“The process of adopting our new puppy went without a hitch. Pawrade was always there to answer any questions. Either by phone or email. I would recommend this service to anyone wanting to adopt a healthy pet. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We love Penny! She is so sweet ❤️🐶”
“Jennifer, breeder has been excellent. Our little girl is smart, healthy, (almost) potty trained and adorable❤️”
“Every step was done with ease from start to finish!”
“Everything was perfect! I love my fur baby!”
“You made the process of buying a puppy very easy! I'm sitting here with my new boy, and couldn't be happier. The breeder was a stand up guy, who was responsible and caring, and all of you from Paerade have been professional and caring. Thank you, and I'm recommending you to everyone I can.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great experience. It was easy and all the support staff helped with any and all questions. ”
“Pawrade was great to work with. The whole process was easy. The communication was excellent. I was notified promptly, and received prompt responses to my questions. I received my puppy timely as promised and with all paperwork including bill of health and microchip. I will use Pawrade in the future. Thank you all for your help in getting my beautiful puppy!”
“My little Yorkie came this week and she is doing excellent. She came very healthy and up to date on vaccines. The transport guys were amazing from Wags on Wheels. Communication was good between everyone involved in the transaction. ”
“I am so excited about the seamless process and communication from all parties involved in the process of delivering our little princess. After all the scams I am so glad to recommend a reliable and great service in helping connect families with their fur ever babies.”
“I knew right away when I saw Franco's (Oliver) picture he was to be in my family. From that moment on everything went smoothly, I was keep in touch with the support team and the delivery service keep me updated in their progress in getting my dog home. The drivers even gave me a time when I should expect them. They were right on time, very professional, and they knew what they were doing. Thank you for my new member of my family!”
“Excellent wonderful transport. Love Donald. Such a sweetheart. No accidents either. Just started eating today. My other kids just love him didn't expect that. All sleeping by me now ty so much for everything ”
“Working with Pawrade was wonderful experience. They kept us up to date on how everything will transpire. Outstanding service from first call to last text. Most definitely recommend. Todd”
“Everything thing went very smooth. Best part was tracking him on his journey from Missouri to NY. ”
“It has been a great experience and at least for the first 24 hours. Pierce has been quite a handful but that's to be expected with puppies. You all did a great job with the breeder with transportation….. certainly would recommend your organization.”
“Winston is the absolute cutest puppy and he's very well behaved. Oh my goodness! He's such a dream to hold and receive puppy kisses from! I love him!!! ♥️♥️♥️♥️💙💙💙💙💙💙💙💙💙💙”
“Very nice transport team I would have appreciated more information on their arrival time. Led to a sleepless night ”
“The process of finding our puppy was so great with Pawrade. They made everything so simple, easy and worry free. When we received our puppy she was happy and healthy. We will definately buy through Pawrade again!”
“Love her so much! She's wonderful and so sweet”
“Good job and kept us informed the entire time and was quick to answer any questions.Very helpful and informative. ”
“We just adopted our little puppy Zara and are having so much fun with her. The entire process with Pawrade was wonderful! Thank you !! ”
“The whole process was so easy. Puppy arrived sooner than expected and has been amazing! Definitely recommend!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
