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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 143 of 337 · newest first
Verified · Mar 1, 2024

“SO happy to have my beautiful baby girl Rae- who is now Sapphire Rae! The team at Pawrade are just fantastic! From beginning with questions to the final drop off- everyone couldn't have been nicer, informative and helpful!! I was lucky to have Holly & Kelly to answer all my questions and concerns to Jeremy, Steve and Larry at the transport team! I knew where she was at all times thru the app they sent and knew exactly when they would be here. Drop off was a breeze-the guys were so helpful too assisted with the paperwork, pictures and submitting my information for me! I would highly recommend them!!”

Suzee V. · Fort Pierce, FL
Verified · Mar 1, 2024

“Buying on Pawrade was good. I really like how detailed & straightforward they are with their instructions. I appreciate how they kept the possible situations real without sugarcoating anything. Love the honesty and the communication between the concierges & I throughout this process. Also with the Petpay team & Cindy with their instructions. I want to give Holly and Carli credit for assisting and providing me important details and information that I need to know before and after buying Makenzie. I appreciate both of their patience and understanding with my questions and concerns. I want to thank Aaron & Karen from Wags on Wheels for safely delivering Makenzie to me in good condition. I also appreciate their generosity for giving my pup a bath. Lastly with Makenzie herself. She's more adorable in real life. She brought joy to my family. She's unexpectedly a lot to handle with an opposite personality from her description. She's an active & playful dog. I thought she was a chill dog. ”

Eric E. · Saint Paul, MN
Verified · Mar 1, 2024

“We are delighted with the service we received from Pawrade. We especially appreciate the tracking app, so we knew how close you were getting to us. The two gentlemen who delivered our puppy were very nice and helpful. We also appreciate the goody bag you provided. It was a great experience. Thank you, Dwayne and Brendalee Kurr”

Dwayne K. · North Las Vegas, NV
Verified · Mar 1, 2024

“Molly arrived at 6:30 this morning and we immediately fell in love! Thank you all so much for all you did to help us! Y'all are awesome❣️❣️”

Vicki T. · Tyler, TX
Verified · Mar 1, 2024

“This was my first time ever to order a puppy with an online service. I was very hesitant and nervous, anxious and excited all at one, from the day I saw him, made the purchase, and than the time for him to be shipped by a very wonderful team that drove him right to my door. I was already in love with him even before he arrived, but the first time I held him, he was home. Pawrade did a good job, and anytime I needed any answers they always got back to me in a timely manner. And as mentioned sometimes with the stress of travel, they may have a reoccurrence of a couple parisites, and we are dealing with that right now, after his wellness check, the next day showed possitive, so have him on 2 medications, we hope to have it cleared after his next check up next week. Other than that he is a puppy, eats, plays, poops and pees, and nice naps. He is training me well as to what he already nows. He is my little man of the house. Everyone from Pawrade was wonderful. ”

Margaret L. · Sparks, NV
Verified · Feb 29, 2024

“From day one I was communicated with directly, was able to talk to a real person, everything was handled so smoothly. Thank you for allowing me to add another fur to my pack. ”

Shaneh H. · Sierra Vista, AZ
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Feb 29, 2024

“Ya'll did a great job overall, but there needs to be a bit more attention to detail in the initial conversations as well as between Pawrade and the breeders. We made it very clear in the beginning that we would be driving from Atlanta to Texas to pick the puppy up. We gave the specific date a week in advance and were told by the Pawrade team that the breeder said that date would work for her. On the day we were supposed to leave we were told that the final paperwork from the breeder had not been received. We were delayed in leaving for 8 hours on a weekend specifically planned for this event and which would have been extremely difficult to re-schedule. In the end, the Pawrade team did great in pulling it all together and making it happen just in the nick of time but it was extremely stressful. ”

Keith F. · Atlanta, GA
Verified · Feb 29, 2024

“Ethyl (the puppy formally known as Dillie) is a gift from Heaven. She is smart, fast, curious, quiet, playful, cautious, cuddly, well-behaved around toddlers, perfect temperament and well on her way to being housebroken. My hats of to the wonderful breeder being supported by Pawrade. The transportation piece of this was very smooth and she was delivered to my home safely and on time. We had one small hiccup with her vaccination paperwork that was quickly cleared up by Emily with one short phone call. I would recommend this service based on the breeder selection and Pawrade doing what they say they will. Excellent Experience!!!”

Jim A. · Winter Garden, FL
Verified · Feb 28, 2024

“Our new puppy came to us within a week; he was healthy and beautiful and fit as part of the family immediately. He won over our current dog within a day and has brought joy to the whole family.”

Tracey W. · Renton, WA
Verified · Feb 28, 2024

“Wonderful, helpful employees from beginning to delivery! Our vet says she has been well taken care of (thank you) and is healthy ❤️! She's also beautiful, playful and so charming. We're in 🥰 love!”

Nancy B. · Alamo, CA
Verified · Feb 28, 2024

“You all did an amazing job making sure our baby got home safe! She is everything we've ever wanted! She is a sweetie pie! 🥧 ”

Valerie B. · Del Rio, TX
Verified · Feb 28, 2024

“From choosing the right puppy all the way to delivery, the experience has been delightful! We could not be happier with our little Havanese, Ocean. Thank you for making this such a pleasant experience for us.”

Karen R. · Chicago, IL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Feb 27, 2024

“Our 7 month old, 7 lb. ball of energy arrived on time via "The Puppy Wagon." Owen, a delightful, handsome Boston Terrier, is a delight! The pedigree paperwork does not appear to be connected to him, so we're working with Pawrade to fix that. Other than that, the vaccine records, the vet report, and the communication with the company's representatives all were great! I am very paw-sitively impressed with Pawrade. ”

Jan B. · Ennis, MT
Verified · Feb 27, 2024

“All went well Layla is doing great we love her very much.”

Frederick C. · Conway, SC
Verified · Feb 27, 2024

“She is wonderful ❤️. Thank you so much.”

Dianne W. · Muskegon, MI
Verified · Feb 27, 2024

“You folks are so professional, and my puppy was delivered before schedule by two very courteous and professional staff of wagonwheels. Callie was clean and happy when she arrived. She had her appointment today at the vets and checked out healthy and fine. I would be more than happy to recommend your company to anyone who needed these services.”

Carol B. · Concord, NH
Verified · Feb 27, 2024

“Pawrade provided great customer service with good response times. Our beautiful puppy is healthy and will have a forever loving home!”

Rio D. · Eden Prairie, MN
Verified · Feb 27, 2024

“The drop off went smoothly, Gigi Aka Itzel was perfect, little nervous and tired it was around 12:30 am but she slept like a baby. The driver was a great guy and was very careful with my Gigi. Thank you Pawrade!!!”

Lori R. · Brooklyn, NY
Verified · Feb 27, 2024

“Process was efficient, clear and easy. Emails were promptly replied to and staff was friendly and knowledgeable. My puppy is perfect! ”

Stephanie T. · Newark, OH
Verified · Feb 27, 2024

“Pawrade made the experience of choosing our pup very enjoyable and made us feel like they put a lot of time and effort to make sure it went smoothly. Which it did. Highly recommend their service. ”

Craig F. · Suwanee, GA
Verified · Feb 27, 2024

“Great transaction, puppy was as advertised. Good breeder.”

John H. · Eufaula, OK
Verified · Feb 26, 2024

“I had a great experience. The team was very communicative and helpful along the journey and the breeder was the sweetest throughout the process. I highly recommend it. My Frenchie and I are set up for a new life together! Wish us luck!”

Donald J. · San Francisco, CA
Verified · Feb 26, 2024

“Pawrade worked with us every step up the way and made getting Sami go very smoothly. ”

Becky M. · Dallas, GA
Verified · Feb 26, 2024

“I have had 3 Scottish Terriers. The services I got from both Triples Puppies and the delivery service were outstanding. We have gotten the most amazing puppy and we are so thankful to you all”

Preben B. · El Dorado Hills, CA
Verified · Feb 26, 2024

“Easy, convenient and reliable”

Eloiza D. · Chicago, IL
Verified · Feb 26, 2024

“Pawrade was very helpful in getting me my perfect pup :) 10/10 recommend using this platform. They worked through all of my concerns and made me feel at ease about the entire process.”

Abby H. · Amboy, IN
Verified · Feb 26, 2024

“I would give Pawrade 10 out of 10!! Your staff was so helpful, friendly knowledgeable and caring. They were happy to answer all my many questions. I lost my dog of 15 years last October. Ginger will be in my heart forever but I'm SO in luv with my new puppy Chippy 😁 I would recommend Pawrade without hesitation. Thanks for everything!”

Neil C. · College Park, MD
Verified · Feb 26, 2024

“ok comunication for pickup was slow in coming”

Glenn M. · Howell, MI
Verified · Feb 26, 2024

“This is the first time we purchased a puppy online and the process was so easy. We had a big family event planned on the estimated day of our puppy's arrival and Pawrade was wonderful to work with to have her arrive sooner. Pawrade was very responsive and answered all of our questions. The transportation service was great! The only issue is that our puppy did have Giardia, but per the vet, this is very typical and was easy to treat. I would highly recommend Parade!”

Tammela M. · Littleton, CO

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.