Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Such a seamless, professional experience. I honestly could not have been more pleased. And my beautiful new puppy….healthy and just adorable.”
“I found my beautiful little puppy, now my little companion, on Pawrade and started the process of reserving her. I have never worked with an agency like this before and I will say it has been a wonderful experience. They made things so easy with everything, even communication. I received my little baby on February 2 and she is my world right now. She endured the 9-hour trip to her new home like a little trooper. She has been a joy this entire past weekend and I love the puppy love she gives. I was put in contact with the breeder after all paperwork was completed and arrangements were made for delivery through them. I, so far, have had a great experience working with Pawrade. ”
“The entire process with Pawrade was simple and thorough. They provided me with all the information I requested. I was sent updated pictures , and when asked, was sent a video of my puppy playing. ”
“Transaction was easy . The delivery person was on time courteous .”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Had a great experience with Pawrade. Everyone was kind and helpful. Our hearts are filled with 🐾🐾🐶🐾🐾Monty. He is the sweetest most tenacious fella ever ❣️”
“This is my first time adopting a puppy, it has been a great experience with Pawrade team. They always responded to my questions swiftly and provided great support. The puppy arrived to me happy and healthy. Thank you Pawrade!!”
“we are happy with our new baby (now Miss Sweet Pepper). Our only concern is her lack of permanent bottom teeth as our vet pointed out to us.”
“Love our new dog!!! She is precious!! She got here at midnight so that was a bummer. Didn't get to play much before bed. However this morning is priceless!!!”
“Diana is a Bueaty 🙏💛🐶 she s Gods Grace ☦️thank u Soo much She Will be Luved and Well Taken Care Of She Our 2nd Shihtzue God Bless ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“From my first phone conversation with Michelle to Lois and Reagean and Ashlee, this was an outstanding, flawless, experience. They all made it clear that they were available to answer my questions and be supportive as we progressed from picking out Tess to arranging for her transportation. They were all that and more. I am so glad that I chose Pawrade to help me obtain Tess, they are honest and ethical, and operate with high standards. ”
“Always received a quick response to any questions I had!!!”
“One of the best decisions I made in my life. thank you pawrade for made this process so easy for me and have my puppy home so fast. Thank you 🙏 ”
“We were pleased with the manner in which the drivers cared for our new baby. ”
“Pawrade was great. They kept me updated on my puppy every step of the way. Ground transportation was Awesome too! Every single person kept me informed and called or emailed back in no time. I was so grateful. Patti ”
“It was so easy to get the puppy of my dreams, a full blooded rottweiler. The transaction was quick and easy, we picked him from Orlando and we're loving him so much. Thanks Pawrade for you're help. ”
“chica is a wild thing. if my husband wasn't here to pick up her poop i don't know what i would do. she bites on everything and everyone. licks our mouths and noses but we love her.”
“We are so happy with our puppy!! We have renamed him "Oliver". He is such a joy to my granddaughter and I!! He is energetic and we can see that he will be a very well behaved little guy as we are gently training him to use the bathroom on wee wee pads and he goes outside for a lot of walks. Thank You Pawrade for all of your assistance and being so helpful with all of our questions and concerns!! Michele Graziano”
“He is everything we wanted and needed to compete our family! The driver was wonderful he answered all my questions! He worn me out today, he is finally sleeping, but every time I move he moves! We love love Tank❣️”
“Thank you so much for the amazing communication and updates on my new puppy. I will recommend you to any friends.”
“exceptional attention to detail and superb "one stop shop" from initial order/selection all the way through the pampered door-to-door delivery Fantastic organization. ”
“This has been a great experience. Pawrade kept me informed, almost daily, after I chose my puppy until after her arrival to my home. Their team really cares that the pets are chosen from reputable breeders and transported with care and with compassionate people. Thank you. Would highly recommend. ”
“Everyone at Pawrade was very helpful and were very prompt and efficient. Thanks so much!”
“I couldn't be happier. They available almost 24/7 to answer questions. They were friendly and supportive throughout the transaction. I highly recommend them for any puppy purchase. ”
“Mostly wonderful. Too many repeat e mails. Not happy with the Breeder from Stony Creek Kennels in Richmond ID. ”
“Isaac aka Paddington seems to like it here. He has been playing and pooping and peeing. I am happy he has arrived.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.