“Great customer service and communication throughout the entire process. We got connected with a great breeder and are loving our new puppy! ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Love our baby! Good transaction. I just didn't realize there were fees and taxes on top of the price they have posted. Great breeder who personally flew our frenchie to us. Pics didn't do her justice. She is so much more beautiful in person with a great temperament. Looking to possibly get another one through Pawrade.”
“We are having so much fun with our cuddly, affectionate, intelligent puppy. She is happy, playful, and adorable. PAWrade did a great job helping us get through the process to purchase her and to have her brought to us, across the country. We are thrilled to have her!”
“Every step of the way, my husband and I were happy with all support and help from Pawrade! Very courteous and professional staff!”
“Everything went very smoothly other than the 4:00 am delivery but that wasn't unexpected as we had been told it could happen. The young man who brought her in was very nice and apologetic. We had never purchased a pet in this manner and, of course, had concerns. Folks don't hesitate to "roll their eyes" as it seems everyone has heard the stories when things didn't go well. We hadn't planned to spend quite so much but understand when purchasing from a breeder. We had tried to adopt a rescue, registered with three different ones with no luck in finding one we could have here. We were a bit concerned with the obvious discount on Aimee compared to her litter mates, wondering why she was still available. We are hoping there is nothing to worry about in the future. We love her, she is a delight and everyone I dealt with was so very helpful and walked me through all the many things required to complete this experience. Thank you.”
“Everything was super smooth, clearly communicated, and straightforward. My puppy is an absolute delight, totally happy and healthy and a complete sweetheart. The breeder's description was spot-on, and they were also friendly and helpful. Great experience altogether.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Excellent service and communication!! I knew what was happening every step of the way and was well prepared for "Frank's" arrival. The drivers were great and with the tracking app I knew where they were and when they would arrive. I will definitely use Pawrade for my next fur baby!! ”
“We love Dolly aka maude. She's been a wonderful gift to our family. The process was easy .”
“From the moment I began my journey to find the perfect puppy, Pawrade has been nothing short of exceptional. Their comprehensive selection of puppies made it easy for me to find the perfect addition to my family. The purchase process was seamless and transparent. Pawrade provided all the necessary information about my puppy, ensuring that I was well-informed about their breed, health, and needs. What stood out to me was their transportation and delivery service. The delivery was prompt, and my puppy arrived in excellent health and spirits, ready to start their new life with us. Their internal chat system deserves a special mention. The customer service representatives were patient, understanding, and exceptionally helpful. They were available to answer all my queries, no matter how trivial. Their guidance made the process much less daunting for a first-time online pet buyer like me. I would highly recommend Pawrade to anyone looking to welcome a new furry friend into their home. Thx!!”
“I am Over the Moon with my new fur baby. I received top notch services from the point of reserving the pup all the way to being delivered safely and happy. Pawrade is triple A +++ for fIinding a healthy energetic puppy. Breeders are highly experienced & produce a line of AKC. Core Values are demonstrated. Do not search any longer, rest assured that you will find a puppy that steals your heart and takes you over the moon. Isabelita & Pomeranian ”
“It was a very easy process getting my puppy, the people at Pawrade were wonderful! They kept me informed every step along the way. Communicatio was great! My puppy came Georgia and I chose ground transportation, and she arrived happy and healthy! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The staff I worked with were very helpful. Whether by email or phone, there was someone always available to answer questions. I like that they put the puppy first. I asked for a California puppy so that I could pick it up myself, rather than have it travel a long distance. The puppy is healthy, full of love and lots of energy!”
“Everything about this site is legit. Pleasure to work with everyone during the process of getting a puppy. ”
“Pawrade allowed me to find my best friend and we have been inseparable ever since. She is thee cutest little baby I've ever seen and is smart and healthy. My husband thinks I'm crazy because I bought a doggie stroller but I disagree. Thanks Pawrade!!!”
“I have been searching for a French Bulldog for one year. I finally discovered Pawrade online and from the moment I inquired about 'Rambo,' each of the Pawrade representatives were very responsive and knowledgeable. After I reserved Rambo, I received a call after the breeder discovered that he had an umbilical hernia. A Pawrade representative not only called me, but she sent a photo of the umbilical hernia. We discussed a plan moving forward. This unexpected occurrence demonstrated the value, loyalty, and commitment that Pawrade and their breeders implement to customers like myself. The puppy transporters were right on time and I loved being able to follow Rambo's journey to my home via Life 360! The puppy transporters were very knowledgeable, as I asked them a few questions as they handed me my new bundle of joy. They were so kind and their demeanor demonstrated how much they truly love animals! I highly recommend Pawrade!”
“I am thrilled I contacted Pawrade!! I had experienced Scammers in the past and was devastated. Pawrade had an exceptional process in acquiring my precious puppy. They made me feel at ease and confident in my adoption. They kept me up to date and sent me pictures until she was ready to be delivered to my home! I am impressed and grateful to have worked with Pawrade.”
“Shane, now Crypto, is absolutely adorable, wonderful personality and very loving. The process for purchasing a puppy was smooth and would recommend Pawrade to anyone wanting to purchase a puppy. The only thing I would provide is to have water in the transportation truck to clean puppies when they have mishap. Puppy arrived with poo all over his feet and legs.”
“Fantastic experience! Customer service quality made me feel so comfortable and informed. Have been recommending Pawrade to everyone!”
“Overall, I could not be happier with our dog, Rocky. From the moment of sending a message of interest to transport everything was professional. Both Lois and Holly were great and stayed in constant contact with me throughout the process. When Rocky arrived, he was clean, groomed, happy and healthy. Unfortunately, he had an ear infection but I was able to put in a claim for reimbursement. I would recommend using Pawrade for their next furbaby. ”
“The process was easy with plenty of help along the way. Although there is some paperwork and vet appointments up front, your new animal arrives in great condition. They are truly invested in the health and well-being of your new pet. Happy I used their services!”
“The process was detailed to ensure we were informed before our dog arrived. Thanks, Pawrade”
“Gabriella came to us very happy and content....drivers really awesome....they answered all my texts to see how things were going....highly recommend 😀 ”
“Wonderful experience. Everyone we worked with was fantastic! They were very helpful, thorough and friendly. They went out of their way to make us feel at ease and accommodate our needs and helped us with every step of the process. Our new little furry guy has won over our hearts and we're so happy to have worked with Pawrade. ”
“Pawrade is a very thorough company. Very efficient. Only hiccup I had was in finding out exactly when he was on his way once everything was complete. But it was so exciting seeing the transport person bring him up the front walkway! We just love him. Our grandson, who Is autistic and needed someone to call his own and take care of, just loves him!❤️”
“I am so in love with my Havanese Puppy❤️ Pawrade made it a safe and professional transaction!!”
“Our new little boy is adorable. The transaction working with Pawrade/Petpay in the beginning was incredible. Communication was spot on. Towards then end and dealing with travel arrangements it got spotty and I was left without correspondence for a couple days not knowing when our little guy was arriving. Then I finally recieved text at 4am that he would be arriving that same evening. I was glad, but also a little mift! All in all we love (Sarge) new name Riot to add to our family of Frenchies. Thank you.”
“Excellent communication from all ends from beginning to end.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


