Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade made this process so easy and we're so communicative throughout the whole deal. They really go above and beyond to insure the health and safety of the puppies, and to make sure they are in good hands. We recommend anybody to use them if interested in getting another family member! Thank you Pawrade!”
“We had an amazing experience adopting from Pawrade. Communication was very thorough and super friendly! We love our new puppy'”
“I got the cutest baby Shih Tzu here and I am very happy with everything! Leroy Brown, formerly known as Jake, is cute, happy, healthy and well socialized. He came to me from Missouri, in a safe and trustworthy Pet transport service that took special care of him along the way. I will recommend them!”
“We were so pleased with the seamless service from start to finish. We love our new fur baby and she is getting along great with our first fur baby who we got through pawrade in 2022!”
“I LOVE my new little girl, Lucy Mae!! The process of getting her here was a little mindblowing - I understand the flight delays, but the moment you were done you were done and I felt so confused - also all of the back and forth was confusing - I received duplicates of many things - I am going through a loss of my husband so I have maybe lost perspective but you should know the process was not smooth!”
“So happy with our fantastic puppy! We have looked for quite awhile and Tony was great to help us along the way. I feel that his breeders did a wonderful job with him (getting him ready for his forever home) as he is very well socialized and is not scared of anything really (in the household). Although , we do think he is so smart and perfect, it may not have taken much, lol! We love him and are so happy to have him as part of our family! Our nanniepanion did a wonderful job getting him to us. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Another fine experience... Lawrence ( now Diego) is happy to be reunited with his brother...”
“I just love my new puppy, Daisy (I'm keeping the name she came with) is everything that I was promised. She's heathy, eating like crazy, playing with my dogs and doesn't seemed at all phased by the journey. Pawrade kept me informed about her vet exam before leaving, she was very healthy, and a pic of her when she left the breeder. The Puppy Travel was great, they just loved her and got her here safe and sound. They kept me updated of exact time she would be at my house ect… ”
“From start to finish, pawrade has made this process so easy and efficiently. All of the people I interacted with was kind and knowledgeable. Thank you so much!!! We're in love with her already ”
“Love sweet Cody already. Your company has provided step by step, detailed instructions and information throughout the entire process. Thank you. The only suggestion I would make is that the breeder give more detailed information on the puppy's likes, dislikes, sleep arrangements, etc. to give the new owners ideas on how to make the transition easier on the puppy. Thank you. I appreciate everything you have done.”
“He is awesome! Everything was just pawfect!!”
“Great and friendly service! Super personable and the most perfect puppy ever! We couldn't be happier- overall 5 star from beginning of the process to the end! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Kai（Puppy）is happy & well. The Driver was very profetional and nice. ”
“Everything went great and our puppy happy and healthy ”
“Good experience overall! I deducted one star for the lack of communication right before we were set to drive across two states to pick up our pup but other team members picked up and helped out so all was good. ”
“Pawrade is wonderful! I just love my chihuahua Honey aka. Ava. Thank you so much”
“Going through Pawrade was the best move I could have made when looking into adding a puppy to my family. Everyone that I was in contact with genuinely had a heart for animals and the way they were taught and transported. I now have a beautiful English Bulldog named Diesel that is happy, healthy, and full of life!! Thank you to all the staff and everyone that helped me find Diesel and bring him home! Chauncey”
“Pawrade was so very helpful from helping me find my perfect little guy, to facilitating the sale, to giving me tips and supply lists to make sure I was ready to welcome Dino home, all the way to the travel coordination. I would highly recommend them and I'm so very appreciative of all the support they provided!”
“Pawrade is great! After buying my new golden retriever puppy they were in contact with me the whole time and walked me through the steps of what to expect when receiving him! All the advice helped so much and my new puppy is doing great! Additionally, the drop off service to my door was phenomenal. Couldn't ask for much more! Thank you, Pawrade!”
“The process of getting my puppy was easy and smooth, I had no issues with contacting about my puppy and they were so nice to answering all my questions!”
“Smooth process. So happy with our new Baby GSD!”
“Great experience from the get go to the finale! I would buy again and recommend to my friends and family! Thnx!”
“The whole process was great, from the beginning to delivery. All questions were answered quickly and the process went smooth. I would definitely recommend getting a dog from this place. ”
“Tasmanian not only has a new home but also a new name. This adorable little puppy is now known as Tucson! He is spunky, adorable, and loving. We bonded immediately. Thank you to Pawrade for a very thorough application and delivery process. I don't think you missed anything which made the process of adopting my Chihuahua almost a breeze as there was much to consider. This company dotted all the i's and crossed all the t's. So efficient and professional. Highly recommend! ”
“Working with Pawrade was awesome. The employees were available every step of the way and I received great photos and video while waiting for our new family member. I would definitely use this company again.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
