Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I could not be more pleased with this entire process of our amazing new addition! Everyone involved with this process had been nothing but amazing and made this as seamless as possible. Very attentive to any questions asked and very prompt with answers. I will recommend to everyone looking!”
“Delilah is our blessings,she is so happy being home with my wife and myself ”
“False advertising about any type of training, interaction with other dogs except litter mates which was verified by a conference call with breeder, and very difficult to get pictures and videos other than what is posted in the beginning. I would not use Pawrade again and should have done more due diligence on what I was getting into. Puppy arrived safe and healthy and I am glad to have my fur baby. ”
“Everyone was amazing and wonderful and we are so happy to get him!!! Thank you so much!!! ”
“The process was pretty straightforward with what we needed to do and they have a concierge reach out which is nice to get our questions answered. The only issue I had was there was some communication gaps between the concierge and the breeder. But everything work out great and we love our new puppy! ”
“Very smooth. I wanted to zoom with the breeder, which Pawrade coordinated to ensure the puppy was happy and the parents were well taken care of. They kept me updated and answered all questions. Ground Transport updated my daily as to status and ETA. Our puppy is healthy and happy and adjusting very easily! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“All of the pawparade, pet pay and transport staff are great. Their consistent and professional communication via text, email, and phone calls when needed took a lot of anxiety out of the pet procurement process. They really do care about the puppies and superceding your expectations.”
“This was my 2nd time adopting a puppy through Pawrade, which should indicate just what a great customer experience it is. Everyone involved throughout the process were very professional, polite and helpful. My pup's were delivered right to my doorstep by their top notch transportation team. Highly recommended!!”
“Working with Pawrade was a wonderful experience. I love my little Shih Tzu.”
“Scottish Terrier puppy, is absolutely gorgeous, happy and healthy. thank you so much to all: amazing team of 'Pawrade' great, professional breeder precise work of 'Petpay' super Lee and Larry, delivery team Regards Wood family ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everything went well, we are so excited about our new puppy. She is healthy and super smart. Pawrade kept us informed through out the process and we were very happy when she arrived safe and sound. Thank you Pawrade!!”
“Using pawrade was the best decision I ever made! I was so impressed with the communication, how personal they took each purchase and guaranteeing that my puppy would get to me safe and sound. I highly recommend this site to find your forever friend. I found mine! ”
“Thank YOu very much for delivery to us lovely sweet Florian WE love him in any minutes !!!”
“Communication was good the whole time. Everyone was so nice & helpful with questions I had. Puppy is home now & loves running around with my boys :)”
“Very patient with me and various online transactions. And as for new member of family, she is a delight.”
“This whole process and experience has been truly incredible. We feel so lucky to have come across Pawrade in our search for a mini golden doodle puppy. Elias came today and he is perfect in every way. We are so grateful! He is absolutely the most precious, sweet puppy and he is basically potty trained at 8 weeks! Also, the transportation service was smooth as could be. I highly recommend Pawrade. We couldn't be happier! ”
“We are over the moon in love with our new puppy. Her new name is Daisy everybody I spoke with and dealt with, were very helpful and kind Lloyd our dog handler delivered her to us, and I even reached out to him hours later. I asked him for a copy of our family photo With Daisy and he texted it back to us. We're very appreciative of everybody who helped us. We have an appointment for the required veterinary visit tomorrow morning. Praying everything goes great. Thank you so much. We are very excited to raise this little bundle of love.”
“Lettie, who we now call Pinky is doing great. She's healthy, happy, loves to give kisses. Clearly the breeder is caring for her puppies. PawRade was easy to work with. It was smooth transaction having Pinky come from Indiana to Florida. "Wags on Wheels" kept us updated on pinky's travels. She was more adorable than her pictures. We are all in love with her. We would hug my recommend Pawrade over any other ways to adopt a pet. It's safe and assuring to know 100% that your new family member is coming from a loving home. Forever Grateful Paul, Darlyne and Pearl Franklin ”
“He's wonderful, thank you. Taken to me more than my husband, our other Aussie Izzy is doing much better. I hope your delivery team is safe, our streets & driveway were still coated with ice. Renamed him Riley, Vet appt moved to Tuesday (tomorrow), has a collar now with rabies tag, will get him name tag when weather clears. Again, thank you”
“What a great experience! From the very beginning Pawrade staff was very involved. They answered my questions quickly. I found my new fur baby in Missouri. The breeders were very friendly we meet up at a spot a little closer to where we were spending the night. They arrived early with our puppy. The process was amazing. I would definitely use pawrade and the same breeder again! Thank you so much!”
“I would like to thank Pawrade for such an easy purchase. You were kind and very helpful. Mojo (formly Ginseng), myself and my frenchie (Nacho) are a very happy family. It all went smooth as butter. I would also like to thank the Nanny service for bringing me my baby. Thank you April. I couldnt have asked for better. It happened so fast to. All in a weeks time. Im so impressed with this process that im telling everyone I know about it. I would definitely encourage you to use this process. I would do it again in a heart beat. A joyful experience for sure.”
“Just a few words to let you know how very pleased I am with my sweet Fiona (Claire). She is everything I could ask for and more! She's beautiful, good tempered, smart, quite loving and is proving easy to train. Thank's to all at Pawrade for providing me with such an excellent puppy!”
“Pawrade did an excellent job with our purchase of a sweet puppy”
“First class process from inception to delivery of my puppy. I am blown away on how much they actually care about the puppy's well being all the way to delivery. I will be recommending Pawrade to any one of my clients or friends interested in purchasing a puppy! ”
“Pawrade was amazing. They answered all questions and concerns I had and walked me through every step of the way until my puppy arrived. Wags on Wheels that delivered my puppy was also amazing. They kept in touch all the way letting me know how my puppy was doing. The whole experience was wonderful and the follow up was terrific!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
