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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 150 of 337 · newest first
Verified · Jan 21, 2024

“I am so in love with my new fur baby Kyro! He is so sweet and precious! From reserving him to learning all about him and his breed to travel and finally in my arms, the team assisted me every step of the way. They assured me he would arrive safely which he did and they supplied me with all the need to knows before he arrived. How to get him adjusted from the long travel, along with all of his records and a month free of pet insurance. l I felt very prepared. Lastly I was updated every step of the way from the transportation company while he was being transported. I would recommend Pawrade to anyone looking to add a new puppy to their family! ”

Jenn W. · Wallington, NJ
Verified · Jan 21, 2024

“Absolutely delighted! Everything smooth and easy from start to finish. Most importantly, a beautiful, healthy dog!! Thanks so much. A++”

John B. · Bayville, NJ
Verified · Jan 20, 2024

“I am very happy with my experience with Pawrade. I was very skeptical about buying a puppy online, but I received all of the support I needed, with frequent emails, texts, and I even got to have 2 zoom calls with the breeder to gain my confidence in the process. My puppy arrived safe and happy, and I am so in love with her! Thank you Pawrade, for giving me confidence and making it possible for me to adopt this precious puppy!”

Linda N. · Rancho Santa Margarita, CA
Verified · Jan 20, 2024

“Awesome experience!! Several helpful customer concierge helpers to answer my questions from purchase to interim to final delivery. I am over the moon in love with my new baby girl and would purchase through pawrade in the future. I've already told all my friends/family. Thank you!! 💝”

Amanda F. · Phoenix, AZ
Verified · Jan 20, 2024

“When I was looking for a new puppy, I was very skeptical about ordering online. Pawrade was wonderful, however. they stayed in contact with me the entire process. Any questions, they answered. They were so much help to me. I would recommend Pawrade to anyone wanting a new companion. I now have my baby girl. Thank you soo much!!”

Elizabeth D. · Camden, SC
Verified · Jan 19, 2024

“The staff was very attentive to every detail. Thanks for an outstandingly thorough and pleasant experience and for bringing me, my new little buddy!”

Peter R. · Towson, MD
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jan 19, 2024

“I have been scam by another company I have to say pawrade team were excellent and I believe they went above and beyond with their services. Even the team that delivered the puppy were awesome. I cannot say thank you enough but definitely will keep you guys in mind if I have a friend if they are interested in getting a puppy from you guys. I cannot say thank you enough. P S. The puppy is a bundle of joy and is doing just great.”

Jose R. · Bronx, NY
Verified · Jan 19, 2024

“Very pleased with my furry friend.! The communication was great and very informative. My deliver was great as well. I was kept updated on the arrival of my puppy. She can happy well alert a little timid at first but now it's been like 2 hours and she is playing. Thank you to everyone who helped me through this process. Thanks Dan”

Angela S. · Brooklyn, NY
Verified · Jan 19, 2024

“He is a darling little guy!”

Nona C. · Dubuque, IA
Verified · Jan 19, 2024

“Excellent transaction. Very pleased with my new Welsh Corgi pup. He is healthy and beautiful and full of energy..I am very satisfied and would definitely recommend, and would use Parade again.”

Ed M. · Chesnee, SC
Verified · Jan 19, 2024

“I was skeptical of what Pawrade promised when I was searching for my new puppy -- and was ultimately impressed with the care, efficiency and communication throughout the journey. My new puppy is home, healthy and I'm so happy! ”

Mary D. · Las Vegas, NV
Verified · Jan 18, 2024

“I have been blessed with a beautiful schnauzer puppy and he is doing so well in our home. He is so loving & playful. Thank you so much for this opportunity for a loving family member. The delivery guys were amazing! Thank you so much!”

Carol M. · Madera, CA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jan 18, 2024

“Super easy and great service. Everyone was super helpful, answered any questions I had, and the transportation services kept me up to date during the travel. Will recommend! ”

Araceli G. · Las Vegas, NV
Verified · Jan 18, 2024

“Kira is the sweetest girl. Everything went very smoothly. I'm so happy to have her. ”

Margaret E. · Port Orange, FL
Verified · Jan 18, 2024

“Love all the process from the beginning to the end.”

Maria N. · East Elmhurst, NY
Verified · Jan 18, 2024

“Our experience with Pawrade was good. There were a few areas for improvement such as ensuring the customer is aware at the time of purchase any preferences the breeder has for delivery. I thought I paid for pampered air but it looks like the choice was up to the breeder, which I wasn't aware of. Additionally, the breeder was supposed to send an item with the mother's scent but that didn't happen. Other than that the total service was really good and the delivery was excellent, Whagsinwheels kept us in the loop the entire trip which made for some exciting times with our 5 year old 😀. We will absolutely use Pawrade again for our next puppy 🐶!!”

James W. · Hughesville, MD
Verified · Jan 18, 2024

“Transport associate, Jocelyn, provided ongoing updates throughout the delivery of Julius to us here at home in Arvada CO. They experienced significant delays due to weather conditions; but continued to provide updates regarding their ETA. Julius was well cared for during their journey. Many thanks for Jocelyn and Jeremy for providing such a valuable service to our family. I will always remember them and thank them for everything they provided. ”

Lynn N. · Arvada, CO
Verified · Jan 17, 2024

“From start to finish, the Pawrade team exhibited sheer professionalism and genuine care for my new fur baby, and I. Communication was a breeze. The team was consistently prompt and clear in their responses to my inquiries. They were readily available to answer my questions, providing peace of mind every step of the way. Their expertise radiated as they walked me through the process patiently and attentively, ensuring that I was comfortable and well-informed. The commitment to ensuring a safe and happy transition for my new fur baby was evident. Pawrade went above and beyond to help coordinate travel arrangements, taking a load off my shoulders by managing the logistics required to bring my new fur baby home safely. The personalized service made the whole experience feel exceptional. I would highly recommend Pawrade to anyone looking to find a furry friend. They truly made this journey unforgettable.”

Daniel O. · Jersey City, NJ
Verified · Jan 17, 2024

“I was impressed with Pawrade's communication and attention to detail throughout the process of purchasing my puppy. I was hesitant at first, but I've grown comfortable with them and the service they provide. I would recommend Pawrade to my friends and family. Thank you from me and my puppy!”

Susan Q. · South Bend, IN
Verified · Jan 17, 2024

“Everyone apart of the process made it so easy and smooth for Sherri now Brandi to come home. Everyone was so nice and comforting with any questions that I had. Thank you :)”

Claudia L. · Brookfield, WI
Verified · Jan 16, 2024

“Thank you! We got an amazing addition to our family! Khione (formerly Avery) is very intelligent and loving. The process went smoothly, and everyone was incredibly helpful whenever we had questions. The most difficult part was waiting for her to be delivered! She passed her vet check with flying colors. I also want to thank the breeder. It is obvious the puppies were handled often and exposed to a variety of sights and sounds. We would definitely recommend Pawrade! ”

Doug K. · Parker, CO
Verified · Jan 16, 2024

“Kira and Shannon were great to work with! We love our new Yorkie puppy!”

Beth D. · Newport Beach, CA
Verified · Jan 16, 2024

“Gruff arrived to our home on Thursday. The home delivery was perfect. He arrived safe, happy, and clean. When he arrived he had tons of kisses to share with us. Gruff has settled in and has adapted to his new home and his puppy schedule. Great applauds to the Breeder of Gruff. It is very obvious Gruff was loved. Crate training and potty training was started which made it very helpful. We took him to the vet and he received a clean health report. Gruff now called Jasper is like he always lived here with us. We cannot imagine life without him. Thank you Pawrade! ”

Donna F. · Yarmouth Port, MA
Verified · Jan 16, 2024

“Could not ask for a better experience. We just love our little Miniature Schnauzer Pawley. From purchase to delivery everything was very professional. Would highly recommend Pawrade for your next fur baby!”

Jefferey B. · Conway, SC
Verified · Jan 16, 2024

“This was a wonderful experience from start to finish. ”

Tina L. · Clinton, OK
Verified · Jan 16, 2024

“All in all we had a good experience with Pawrade. The people with whom we spoke during the entire process were very knowledgeable and pleasant. Our two main concerns were that when we received the picture of the travel-ready Mickey, he didn't look like the picture of the Mickey we'd chosen. His ears were different both in color and shape. We were assured this was the same dog, however. Our second concern was the delivery of the dog. The travel route made no sense at all and twice we tried to communicate with the drivers by text with no response from them. Nevertheless, our puppy arrived on the date and at the time indicated, and was given a healthy stamp of approval when examined by our own vet yesterday. ”

Patricia K. · Madison, CT
Verified · Jan 16, 2024

“Pawrade from initial call to next steps was clear communication everyone was attentive helpful and kind !! It was truly a wonderful experience The Breeder and her daughter were available as well as Pawrade to answer any questions that I had I am so happy with their service we adore our new puppy Ryder !! ”

Diana Y. · Melbourne, FL
Verified · Jan 16, 2024

“Pawrade was great every step of the way. The communication was so amazing. Another thing I loved was the Puppy Guide. They recommended products for puppies that are helpful so I knew what to buy. That was great. The two men who delivered our puppy were also responsible and kind. Everyone says what a beautiful puppy. She had her vet check up and she is a healthy pup. Thank-you to Pawrade, the responsible breeder and the transport guys! ”

Marilyn D. · Clermont, FL
Verified · Jan 16, 2024

“We got the cutest bundle of joy thru Pawrade. He's is a Morkie/ Yorktese and his name is Wyatt🐾🐶 My only complaint is getting a hold of the actual Breeder is a little trying but I insisted to talk to them and they made it happen! Very though with puppy shots and safety getting him here. The nanny was great that we met at the airport.”

Debra C. · Aptos, CA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.