Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I am so pleased with the care and info that you have done, it makes me happy that you all care so much for the animals! I would recommend you people to anybody that cares about animals! You guys are the best of the best! Thank you for my sweet Kai!”
“Wendy (new name is Scout) Arrived at the airport and my husband and his sister welcomed the babies !! They are a joy❤️”
“Everything went smoothly and the puppy is beautiful smart and affectionate. I love her. However there are a few small problems The puppy was listed as a blue merle beagle which she is. That means she is part Australian sheep dog not pure beagle. It stated that the dog could be shown but the AKC does not recognize this mix. Her health report stated she was free of parasites. My vet discovered that she has 3 different types of worms which i sm now treating her for My vet also discovered a subluxation of the patella which may or may not cause problems later on. Regardless of these problems this puppy will have a wonderful life with tons of love and great care. Everyone who sees her adores her and wants to know where i got her. I will recommend Pawrade but with great caution”
“We were coming off a scam of a breeder. Pawrade handled the adoption with extreme professionalism. All our questions were quickly answered and whenever we called, our concierge representative returned our call in a very timely manner. Our Chief (formally known as Gideon) has been a wonderful addition to our family.”
“Thank you all so much...she's absolutely wonderful!!!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Overall I had a positive experience with Pawrade. I found my beautiful puppy through the website and was able to adopt her in a reasonable amount of time. The breeder was very nice and took good care of my puppy for her first 8 weeks. Most of the Pawrade staff were very responsive. The adoption process was pretty straightforward with minimal issues. The price is a little higher than I expected and one staff member was slow to respond or didn’t respond at all. Otherwise I would have given it 5 stars.”
“Great puppy and delivery service. Thank you”
“Pawrade was excellent from start to finish. They kept me updated and informed throughout the process. The delivery was seamless and we got out puppy right on time in excellent health”
“Overall, I believe the process went very well. However, I was surprised to find out that getting an AKC Chihuahua for $3,590.00 did not include breeding rights which would be charged for an additional $500.00. Surely, prices for AKC Chihuahuas have not increased that much in the past 20 years? Twenty years ago, I was selling full blood AKA Chihuahuas with breeding rights for $250.00”
“Pawrade made this experience easy, painless and exciting. The customer service and communication were exceptional. They kept us in the loop every step of the way and was even able to communicate with he breeder. The follow-up was always thorough and speedy. My little angel (Zipsy aka Bessie) has brought so much joy into our home. Pawrade provided a step-by-step process to ensure the best start for our life together. It hasn’t even been a month with her in our lives yet but it feels like she has been here forever. We have already decided to get another puppy and will definitely be using Pawrade.”
“We are so in love with our new baby. His name is Roy. Pawrade made everything so easy. Any questions I had they answered in a timely manner. I would definitely recommend and use them again.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“This was my first experience with Pawrade and it went very well. I was a bit cautious about using a service like this especially since I discovered them on Facebook, but the process went smoothly and we had a great experience. Our new puppy is beautiful, fun, sweet and full of energy. The pictures and video provided online were a good representation of the puppy, and I really like Pawrade's website. We made a day trip of it and did a direct pickup from the breeder. They were kind, informative and very helpful. Also importantly, they appeared to be very experienced breeders and even provided pictures of the puppy's parents. They also provided a great starter bag with the puppy's blanket, some food, and other helpful items. I appreciate that the staff of Pawrade did a good job of communicating with me in a timely fashion throughout the process. They seemed fun and genuinely excited to help us with our new puppy. I recommend and would consider using Pawrade again in the future.”
“The experience from purchase to delivery was very well handled. The puppy is perfect. We are very happy!”
“The dog is great and delivery was fine but communication was spotty and often non responsive. They need to do a better job with communicating. Access to breeder was also very limited. Would not use this again.”
“Everything went well and smoothly. Communication was great!”
“We can't thank you enough for your service in helping us find our newest family member, whose name is now Nittany V. He is gorgeous, we had no problem picking him up and driving him here(about 420 miles) and now we can't live without him. Thank you, thank you, thank you for your courtesy and professionalism. We will highly recommend Pawrade to anyone needing a new pet.”
“Getting our new puppy has been an absolute dream! From start to finish, the entire process was completely seamless. Communication was clear and prompt, and the handoff went so smoothly—it was such a stress-free experience. We are so incredibly happy with our new addition and couldn't have asked for a better experience. Thank you for making this such an pawsitive and joyful milestone for our family!”
“A very pleasant and enjoyable transaction process. The staff kept me informed every step of the way and were so patient when I had questions. All the girls were so sweet and offered just the right amount of "oohs and aahs". Thank you all for making Sophie's and my union such a seemless and happy event!”
“I love Pawrade. This is our second puppy through them and they have taken great care in getting them safely to us and getting answers to all our questions in the process.”
“Just returned from the 3 day vet check. ZUZU has hook worms, fleas, and none of her vaccines are recognized. HOWEVER, my entire process with PAWRADE has been STELLAR! Everyone was knowledgeable and willing to help! They kept me informed at all twists & turns. THANK YOU”
“Pawrade was very helpful and professional with every step of the process acquiring our puppy. Recommend them highly.”
“Pawrade has been a wonderful and enjoyable experience. They gave me the feeling of trust and confidence. I highly recommend them to anyone who wishes to bring a beautiful new member into their life. I trusted them from beginning to end. My two Chihuahuas are absolutely beautiful and healthy. I’m hoping to get another Chihuahua with Pawrade in a year. I am truly happy.”
“I rarely leave reviews but I feel compelled to this time. My wife and I have had a wonderful experience Pawrade in purchasing our new puppy. The process was very straightforward and seamless. We utilized the ground transportation option from MO to WA and it was very easy and stress free.”
“Pawrade was a wonderful resource to get our new puppy. From the beginning of the process, we felt like we knew our puppy when she arrived at our door. I loved knowing about her, her parents and siblings. Everything was transparent. Thank you!!!”
“He is a sweet pup. Everything went smoothly with the whole process. Thank you.”
“My puppy is a beautiful West Highlands White Terrier (White Westie) named Leland. He has been absolutely a perfect match for me and him to me. I could not have wished for a better experience and the crew of aall the people helped me along the way to make sure that Leland and I were completely taken care of for the entire process. There are a lot of scamers out there and it is very hard to avoid them, you have to be on your toes, but Pawrade mxade it a success to know exactly that they were real and there to help. I can recommend them to any one.”
“Everything was professional and perfectly done. Thank you !”
“Everyone was exceptionally kind and knowledgeable. Our first contact was Tara who gave us a very positive review of the breeder ,Sonny, and his family’s history with Pawrade. Lois the puppy concierge was great getting answers to my questions. Having the microchip, all his vaccine records and health history presented to me when we picked our Huey up was such a relief we are so happy to have him. I definitely recommend PAWRADE to anyone interested in finding a new fur-baby for their family.”
“Very helpful, extremely polite professional I would recommend y’all to anyone”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.