Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I loved going through Pawrade. It kept the money and other issues from the puppy. I knew when I was talking to them they were doing all the financials so I could focus on my puppy. The people at Pawrade were so kind and made it exciting and fun. Loved them!!”
“Everything was handled perfectly.”
“I was concerned when I stopped being able to open any links to internal messaging. It was also hard to reach anyone on the primary phone number on the website - in fact I never got an answer there. Pam in sales was wonderful, Emily with feeding instructions etc was wonderful too, though never got call backs when I had questions. However, Morgan was exceptional! She noted my issues and calmed my concerns when I nearly cancelled the transaction. All in all, the steps from purchase to coordinated delivery were really good. Five stars if the messaging system had worked - they were coming by text and email 24/7 and Morgan is the only way I learned what those messages were.”
“Our experience with everyone we came in contact with during the process of getting our new puppy was excellent and top notch. We could not have asked for a better experience. Everyone was very informative and patient with all of our questions throughout the process. Would definitely recommend Pawrade to anyone looking for a new puppy!!!”
“Great experience and my baby is perfect”
“Puppy is adorable, very sweet and healthy. Great communication via text, email and phone calls. Pawrade representative is very responsive to questions. Safely delivered. Would recommend.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We are so happy to meet her! Ms Cali Mae! “violet”. We love her so much! We will be playing on the beach, running the trail and learning all the cool tricks! We enjoy camping in the mountains as well as the ocean! We are so happy to find her!”
“The journey to purchase a puppy from Pawrade was better than I expected. The care the staff showed for the puppy was worth 10 stars! Their customer service was possibly the best I have ever experienced with any purchase I have made, and I am 70 years old! The transporters were wonderful. They treated our puppy like the star he is. If you are in the market for a new puppy, I highly recommend Pawrade.”
“I’m so happy when my puppy arrived. She was also happy she arrived very late at night. She adjusted easily the following morning. Thank you”
“I was so excited and a little nervous using a company off the internet. Our experience was absolutely fantastic. I would recommend this program for anyone who is looking for that special addition to your family. They took my phone calls while waiting for Maverick to join our family. Always helpful and very friendly when talking to them.”
“You guys are awesome. Mr Jangles, name of puppy, is very active and seems sooo glad to have a new home. Thankyou all who were involved. We couldn't be happier .”
“Could not be happier with the whole process! Very pleased.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We are so happy with tank! He’s off to a great start and is a wonderful little pup. Our vet was so happy with the documentation that was passed along with them and was quite complementary of the breeder. Great job!”
“Pawrade was in contact the majority of the time. At one point, the only issue was that we were waiting for the delivery of the puppy for the next day but couldnt get in touch with anyone to confirm until after 10PM. At the airport, the Nanny was in such a rush, he took a pic, checked ID and said the papers are in the carrier and headed back inside. Puppy is happy and seem to be healthy. We have a vet appt coming up to confirm.”
“Everything went smoothly and he arrived around 9 PM on Tuesday. He is the best little puppy. Such a good boy. The gentleman that dropped him off was very kind and courteous. Thank you.”
“The Service was excellent from the purchase and delivery. Would recommend Pawraidto friends and neighbors.”
“Pup arrived in fine shape. Energetic. Already getting a personality. Stools good.”
“I couldn’t be more pleased with this process. Pawrade was in constant contact with me throughout and made sure everything went through without a hitch. Our new puppy arrived and immediately took right to us, like she knew she was coming home and couldn’t wait to cuddle. The first thing she did when she came inside the house was find a toy and take it directly to our cat. They were instant best friends! We’re sooo happy with our new addition.”
“From start to finish Pawrade gave us the information we needed.to bring our beautiful Sandy Anne for her forever home. She has been with us for only 5 days and she seems she has always been with us, she is our dream girl...thanks to the Pawrade crew who made our experience so special...thanks again❤️”
“Everything was straightforward and easy to manage through the message center. Our puppy is delightful and was delivered to us with Care. I appreciate Lois for being so helpful.”
“Smooth delivery of our adorable CODY. He settled in quickly upon arrival. Thank you!!”
“Lilly has arrived in my life at time when I didn’t realize how important she is to me. She is the sweetest girl and is so loving and hasn’t even been 24 hours. Your organization is so professional and does such good as an adoption agency. Thank you from the bottom of my heart, I will be forever grateful🐶”
“This is a scam! And I ordered a miniature size dog and they send me a toy size. I been calling them no body give a solution. All the discrimination they have on the website it’s never said it’s was a toy. But we I received the a toy. Even her food bag said it’s a toy all paper works said it’s a toy! I will never buy from them. I am very disappointed because no body answer me”
“Made it so easy to find my new best friend”
“Pawrade is great to work with”
“Everything has been so easy. Everyone so so extremely helpful and answered all our questions. Our baby is just as cute as he can be. Absolutely love him. Would highly recommend Pawrade!”
“Pawrade was perfect from start to delivery of my beautiful doxie. No problems at all. Thanks Pawrade!”
“It was a long wait for Penny all these days, but finally she is at home. Thank you for everything!”
“Very professional and informative. Our puppy arrived in perfect health, rested, active (oh, yeah, active!) and seemed excited to meat us.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
