Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“The staff ere so helpful in answering my questions. My puppy arrived right on time. I would definitely recommend this service.”
“I didn’t know why Reditt has so many negative comments about Pawrade. My experience you was positive from picking him out , purchase, interim communication and transport.”
“What an amazing experience. Pawrade made finding paying for and receiving my sweet Sadie so easy. She arrived today earlier than expected, happy and adorable. The driver Austin was efficient professional and answered all my questions. If you’re just looking for a new furry friend or have a specific breed in mind, Pawrade is the place to go. Thank you everyone from Pawrade.”
“You made the process very easy. It was a good experience & a great adventure to pick up our baby Bella. I highly recommend your service. Thank you from my heart to yours.”
“I have had my puppy for 4+ days now and I am happy. Communication was very good. I do wish we could research the breeders before purchase but luckily after checking papers after arrival, I did get a good one so I am happy . I do hope Pawrade researches their breeders, but I am unsure. I went with my gut and my gut proved right. The company they used for tranport was very communicative and friendly. My puppy and I seemed very happy with them.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The entire process with pawrade was easy and very well communicated. From the second I asked a question they texted right back they answered all my questions and once I purchased my dog they kept me up to date on every step of the process including sending me updated pictures of my dog! 10/10 recommend!!!”
“I’m very pleased with every person I spoke with. The fact that I could text/email (Lois) with any questions was helpful.i was pleased with every step in the process and very happy with our new baby Shayna!!”
“Such a great experience, the puppy arrived happy and healthy !”
“We are very pleased with the service & professionalism. We are very pleased & satisfied. I would like to give a shout-out to Donna Conner. She answered every question I had in minutes after my asking. We feel blessed we had her helping us.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The concierge team was phenomenal through throughout this entire process. When I was flying back from Oklahoma City to bring Murphy home, I had a ton of people ask where I got them from and I raved about Pawrade! Thank you guys for everything!”
“Very thorough from reserving our new family member to the actual handoff into our arms! Our Vet was very impressed with the records of immunizations and being chipped. Kudos to Pawrade and your breeders.”
“Great service and professional. Finding a breeder was a challenge so many scams and dishonest representations. Our vet recommended Pawrade who connected us with a legitimate breeder so now we have our healthy happy cairn puppy. Paper work etc. all easy and clear. Only downside the MetLife insurance is a joke terrible company and waste of time. I wasn’t crazy about recorded line I work in financial sector most lines aren’t recorded so that struck me as paranoid.”
“I am very pleased with the whole process. All different team members I interacted with were attentive and prompt to my requests. Smooth process from purchasing to delivery of my dog. I am very grateful for the outcome. Great idea for a platform. Thank you!”
“They were amazing!!! River was the most amazing delivery and it was worth every penny!!! They brought her to my door and she was amazing!!!! The communication is on point!!!!”
“I really enjoyed working with them. Very informative and efficient. Answered all questions and only work with quality breeders.”
“A wonderful experience from start to end love my little girl Ella she’s doing great 💕🐾”
“We received Bart (naming him Finn) this morning within the time the handler gave us. He’s beautiful and active and is adjusting to his forever home this morning! Thank you for everything”
“Fantastic experience”
“The driver was awesome. You could tell he delivered my girl with care. The breader was great. My girl walked in the house like she owned the place. She did not have a fear in the world.”
“Brinkley is the most beautiful little Cavalier King Charles puppy. She is also so much fun and the Cavalier I already had adores her. Thank you so much”
“2nd time purchasing from Pawrade and what an extremely loving process!! Great communication, responses from the breeders, timelines etc. I have recommended others to search for their next best friend on Pawrade first!!! Thank you for what you do. Huckleberry and Finn are the best Frenchie's ever!!! Brenda”
“Continued. It was stressful not knowing Rebel's state. and signing a contract that was completely in the sellers favor. Thank God It all worked out!!”
“We are in love. Sienna is now called Annie. She is adjusting beautifully. She is the newest star of our RV Resort. Absolutely the best. You did a fabulous job preparing her. Couldn’t be happier. Thanks from the McClellan’s”
“I am so in love with my pup son! He is everything I could’ve dreamed of and more! He fits perfectly into my family!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.