“It was great to have everything go so well. Would use you again and tell my friends to use you.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“This is my second pup through Pawrade. They are professional and the pups are wonderful. I was keep informed about the transfer and when I got the pup they were clean, happy and fed. It does cost more but the service is great!!”
“This was such a smooth process. I highly recommend! They were there every step of the way and kept us informed of each detail.”
“I love my new puppy! The boys who delivered her were so kind. Thank you for helping me to find her. I am forever grateful! Nonna’s new name is Ginger and she already knows her new name.”
“Everything went great from start to delivery of Valerie. The delivery guys with Wags on Wheels where awesome. We are thrilled to have her.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We cannot express how appreciative we are for the communication, updates, willingness to answer any questions, and clear information/ instructions provided prior to our puppy's arrival. Thank you for our newest best friend, Pawrade!”
“We purchased two litter mates and love the dogs hopelessly. The two gentlemen who delivered them by van were very polite and seemed responsible. However, I am highly critical of the route that Pawrade chose just to maximize their income while putting my dogs potentially through a nightmare. I live in Colorado and my dogs were from West Missouri. Instead of starting the route with that relatively short journey and then continuing on the very long itinerary, they picked up our pups first and then traveled 4000 miles through 11 states before delivering them to us. There is no reasonable explanation other than profits for putting our dogs through 4000 miles and four days of travel unnecessarily. A minor adjustment to the route would not have impacted their profits, but it would have spared our pups all of that.”
“Pawrade was wonderful to work with on getting our Babyboy Toshi! They kept us updated through the whole process and ALWAYS answered our questions or concern quickly, with either an email or phone call. Pawrade & Breeder also made sure we had all of Toshi medical & information paperwork. We would HIGHLY recommend Pawrade if you are looking for your new puppy!!!”
“I can't tell you enough how much of an angel, and a blessing Lily is. She is so loved and will be so spoiled. Karen and Aaron took great care of her on her ride to her forever home! They were wonderful, and she even arrive with a fresh warm bath and blow dry! I am beyond grateful to them! Thank you Pawrade!!!”
“My puppy arrived right on time and was in good condition. He is a very sweet little baby puppy. I am very pleased with him.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I am writing this because I've been wanting to tell you that Slade is a wonderful little dog. But the the people who talk to you don't call you back. It was the last day and no one had called to receive payment. I won't be using your service anymore. I called your service, and guess what no one called me back either. I won't be using your service anymore.”
“No complaints, thank you”
“Sophia is more than what we expected in a good way. Our Sterling, which we also got from Pawrade and delivered by Wags on Wheels, has not taken to her yet but he will in time. Her first day she was tired from her journey but by that night she started feeling much better. She is lovable and super sweet. We could not be happier. We take her to her vet appointment tomorrow and hopefully everything checks out perfectly. We is a great addition to our family. Much love. The Miller’s”
“Easy to work with! Quick response times and multiple contact points (email, phone call, text, and chat))”
“very easy and smooth transaction- we will recommend Pawrade to anyone I know needing a new puppy.”
“Couldn't be happier. Pawrade's concierge experience was first class.”
“Beautiful baby girl. Thank you.”
“I've had my Coton de Tulear puppy for exactly one week now and I can't even begin to express how much joy he has brought into my life. Iost my previous Coton after 16 wonderful years and this new little guy has helped heal my heart. I'm so thankful I have this healthy, happy, loving new member of the family.”
“Definitely helped me find my new best friend”
“We love our new puppy! The process at Pawrade.com was great! Everyone was very helpful.”
“Esteban is setting in quite nicely thanks for the great service!”
“Everything thus far has gone very well. The puppy is very handsome and slept well the first night. Thank you and keep any reminders coming is I missed something! 🦋Darby🐾”
“I love my pup so much. He’s so full of energy and has a huge appetite!!”
“I don't know really where to start. Losing my almost 18 yr. old JRT in March broke my heart, but I knew I could not live without another one. My search began all over the place, but it didn't make any sense until I found Pawrade by accident. I was impressed with all that I read and had to wait for JRTs to appear on the site. My timing did not match the timing of the puppies, but Tony worked with me to make it happen when my schedule freed up and I could devote 100% of my attention to a new puppy. She is adorable!!! Full of life, but we as JRT owners expect that and love this part. I can tell that she has been loved before coming to me and we are going to make a great home together. The process was perfect and built my confidence every step of the way. Thank you! I don't believe any dog can replace one who leaves us, but I do believe that they can fill a well defined void where love was always the glue that holds everything together. She will thrive here. So will I!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


