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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 14 of 337 · newest first
Verified · Aug 6, 2026

“Great communication, easy and efficient process, and my dog is perfect! I could not be more happy.”

Lainey V. · Sioux Falls, SD
Verified · Aug 6, 2026

“EXCELLENT!!! Thank you for all your help. Sadie is doing good. Already a bit spoiled!!!!”

Lori T. · Grand Rapids, MI
Verified · Aug 6, 2026

“This is our second purchase and delivery of wonderful puppies from Pawrade. The experience in both instances has been spectacular. All of the individuals we dealt with were professional, quick to respond, and enjoyable. We couldn't ask for a better experience.”

Frank C. · Virginia Beach, VA
Verified · Aug 6, 2026

“I was impressed with the entire process at Pawrade from choosing my puppy, talking to the professionals at each level, and the transportation team who delivered her.”

Mary P. · Bellevue, NE
Verified · Aug 6, 2026

“We are pleased with our puppy. We did have a few questions that did not get addressed, but the puppy is healthy. And we know they're at the mercy of their breeders, when it comes to videos and information on the puppies.The gentlemen who transported our puppy did a great job. It would have been nice to have a little more notice on delivery so we could adjust our schedule accordingly. But using Three Sixty Live was very nice as it kept us up to date in real time.We are pleased with our puppy. We did have a few questions that were not addressed, but the puppy is healthy and we know they're at the mercy of their breeders when it comes to videos and information on the puppies. The gentleman who transported our puppy did a great job. It would have been nice to have a little more notice on delivery so we could adjust our schedule accordingly. But using Three Sixty Live was very nice as it kept us up-to-date in real time.”

Christine S. · SPRING, TX
Verified · Aug 5, 2026

“Was great the experience and our little puppy is already adapting at our new home. Beautiful and as we imagined.”

Pedro U. · Aventura, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Aug 5, 2026

“We could not be happier!! What a beautiful, healthy dog - addition to our family Tears of joy!!”

Laura T. · Austin, TX
Verified · Aug 5, 2026

“Great service process was simple and easy. Communication was a little sparse. One thing I would recommend is maybe sending some updated pics when people are waiting for a puppy out of state. I know you’re not the breeder, but you’re in contact with the breeder. It would’ve been nice just to see some fresh pics after a couple weeks of purchasing a puppy when they couldn’t travel right away.”

Bub P. · Burien, WA
Verified · Aug 5, 2026

“Very happy with the way everything was handled. And we love our new family member”

Paul A. · Norton, MA
Verified · Aug 5, 2026

“Very easy transaction with plenty of support”

Deborah J. · Huber Heights, OH
Verified · Aug 5, 2026

“I want to thank you. She's doing quite well. She made her self right at home. My 2 cats are trying to get use to her. It'll take time. My neighbor's want her. Thank you again.”

Linda A. · Enon Valley, PA
Verified · Aug 4, 2026

“The process was easy at the beginning, but later started complex with different representatives and areas like Petpay etc. We needed to be contactingbthe representatives to received updates on the puppy and that let us know maybe the representatives were busy or not interested in the process.”

Hernando M. · Waco, TX
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Aug 4, 2026

“Everything went smoothly. Texts and emails were helpful. Made us feel connected. Ability to reach staff was wonderful when we had questions, and important to us. Thanks for a great experience.”

Brenda G. · Townsend, MT
Verified · Aug 4, 2026

“Jack fka Tater arrived right on time, had excellent communication from the Pawrade rep as well as the Furry Trails drivers. Jack is a sweet, happy pup! Thanks!!!”

Julie G. · West Chester, PA
Verified · Aug 3, 2026

“The people at Pawprade are the best! They are Professional, trustworthy, and truly care about you and your puppy! They answered everytime I called right away. I can’t tell you how happy I am with their service from start to finish. Not only did I get a top rated puppy, but top rated service! I will tell my family and friends about my experience and anyone else who will listen!! I could never be more pleased or happier. I have the greatest French Bull dog you could ever see!”

Susan D. · Natrona Heights, PA
Verified · Aug 3, 2026

“Professional and competent from beginning to end. He arrived healthy clean and very happy”

Lou N. · Jacksonville, FL
Verified · Aug 3, 2026

“It was a great job and we love Daisy. Thank you so very much.”

Katherine P. · Waukee, IA
Verified · Aug 3, 2026

“Pawrade was extremely helpful in the process. When I had trouble the y walked through the on-line process kept informed from the beginning to the end. This was s big deal for me at my age plus the passing of my husband this year. But when I saw her on , I knew she was the one .Parade 's personnel are awesome and the delivery people are wonderful keeping me informed when they were close to my home. I am so happy and grateful to everyone involved. Warmest regards Vivian!”

Vivian K. · Prescott, AZ
Verified · Aug 3, 2026

“this is the second puppy I have gotten from Pawrade and the service, once again, was impeccable. When the puppy is in transit, they keep you informed every step of the journey. I highly recommend them”

Mary A. · Fontana, CA
Verified · Aug 3, 2026

“I was very nervous about purchasing a puppy in line because of all the scams, but Pawrade handled everything in a very business like manner. Once the purchase was made, more personal texts kept me up to date on progress and helpful information was provided. My questions were responded to promptly. I recommend them if you are seeking a smooth transaction. Really appreciated delivery to the door.”

Jeanne K. · Winsted, CT
Verified · Aug 3, 2026

“Everyone was very helpful and the process easy! And we love our sweet puppy!”

Matthew C. · Fort Wayne, IN
Verified · Aug 3, 2026

“The experience was great from the begging to the delivery. They kept us informed on what was happening at all times. The information they provided was very thorough and kept us at ease into a puppy again. Very professional made a process we weren’t familiar or comfortable with into a good experience, we absolutely are in love with our new puppy. She was everything they promised.”

Jim S. · Bend, OR
Verified · Aug 3, 2026

“Everyone was super responsive and helpful.”

Jenny K. · Brookfield, WI
Verified · Aug 2, 2026

“I was very pleased with the whole process. I can tell that the breeder took very good care of Landon. He is happy, healthy, and is adjusting well.”

Michele M. · Sapello, NM
Verified · Aug 2, 2026

“I was very pleased with my experience with Pawrade. I found my puppy, purchased, and the next thing I knew he was home! I was in constant contact with a representative from Pawrade, informing me of my dog’s status. My puppy was happily and safely transported to my house. A great experience! So thankful to Pawrade!”

Elizabeth S. · Branford, CT
Verified · Aug 1, 2026

“Pawrade was very professional all the way through process. Great to work with.”

Steven H. · Midlothian, VA
Verified · Aug 1, 2026

“Pawrade provided an excellent experience in obtaining our new furry friend!”

Beth S. · Brownsburg, IN
Verified · Aug 1, 2026

“After some hiccups with the transport everything worked out great I couldn’t be happier.”

Julie S. · Richland, WA
Verified · Aug 1, 2026

“This was great but the expected date needs to be more accurate because we are expected to find a vet that will take him for an appointment so soon”

Jenelle G. · Elkhorn, WI

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.