Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Reliable and Valid service. My puppies were sold as advertised. I opted for delivery service, which was professional. They keep the pups up-to-date with vaccines and medical information. One thing that I forgot to ask was if there was a way for my pup to visit Mom and Dad puppies and / or siblings. Would have been interested in the option. But the company was a good fit, professional and reliable.”
“We had an excellent experience from the beginning to the delivery of our puppy I highly recommend this service. We received a healthy confident puppy ”
“Everything worked out splendidly! My new puppy Brynlee, renamed Matilda "Tilly" adjusted in no time at all. She seems happy and healthy, and hope she will always be so. The delivery when smoothly, and I would like to commend the drivers Chris and Dustin for taking such good care of my baby on her long journey. They were outstanding! I would not hesitate to purchase another puppy from Pawrade again, and highly recommend them to everyone in need of a special companion. ”
“This was a great experience. The process was spelled out so that I understood all aspects of getting my new puppy. Everyone I dealt with was very kind and helpful. They always responded quickly so I was not hanging around waiting on an answer or to find out what my next steps were. I would highly recommend this service.”
“Tito our new golden retriever puppy is the 2nd purchase from Pawrade within a year and this purchase went as smooth as our 1st. Both are healthy happy pups. Would definitely recommend them to anyone who's looking for a new addition to your family. ”
“I am extremely impressed with Pawrade. They kept me up to date on every step of the way. I learned how to take care of my puppy. She arrived at our home happy & healthy.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The second time around was even better then the first ”
“Thanks for making it easy to get out girl”
“Great experience! From my first contact, we were given daily updates on when we could bring our new fur baby home. She was transported by car and we were given a life 360 link to follow her ride home. She's more beautiful then picture gave her credit. We love our brindle boxer puppy and so happy for Pawrade for connecting us. ”
“This entire process of adopting my new fur baby was fantastic. It couldn't have gone better. Pawrade made this easy and we're there every step of the way. The concierge were wonderful with their prompt responses and always provided detailed information. The breeder clearly was very experienced, as this wonderful little ball of fur is amazing. She has shown no signs of separation anxiety. She is very social and friendly, and extremely loving as well as loveable. She's so perfect! The transportation company organized through Pawrade was such a positive experience. To be able to track her journey on the Life360 app was so fun. Their text message updates were appreciated and funny at the same time. When I received my little fur baby she was so clean and fresh, which I was not expecting with her journey. Thank you for a truly wonderful experience and bringing this beautiful fur baby into my life. Your service is seamless and that's unusual and invaluable in todays world.”
“she is learning her new name and words in and out. She loves the back yard and all our neighbors who are coming to meet her. She is fast moving and I have to be careful when the door opens. ”
“Slightly aggressive sales staff, very unclear about what to do after the pup arrived to finish all the paperwork, was deeply saddened to get an email about the same breeder/mill having another litter just 3 weeks younger than my pup. BUT we got the type and age of dog we wanted. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I received my puppy Sunday morning. She was in good health and good spites. I took her to my vet and received a good bill of health. She's already becoming comfortable with her surroundings. Thank you very much. ”
“We are beyond THRILLED with our new little guy, Deeks! He is even cuter in person. He is healthy and thriving. You made our experience with adding a new member to our home so easy and were very thoughtful with your communications. We are forever grateful!”
“Emerson is doing great! He is such a chill pup and already knows to go potty outside which is a BIG bonus. Buying through Pawrade was fairly easy. They walked us through the process from start to delivery. My only complaint is that for "hand delivery" the pups are delivered whenever the driver gets to your area which for us was 2am. While we love "Em" like a baby we figured for the fee you pay to have him hand delivered we might have had delivery at a more appropriate time.....lol.”
“Liam arrived safe and sound... The transport team was kind with Liam and very friendly and well informed... It's been a happy day for all of us!”
“The entire process was amazing. My puppy is healthy and happy and exactly what I expected. I used the road transport service and it was easy to track on my cell phone so I knew exactly when she would arrive. I would use this service again in the future. Many thanks!”
“Absolutely delighted with our new girl and eagerly awaiting her sister's arrival. Five star service from initial inquiry to delivery of our dog. Highly recommend using Pawrade.”
“Very sweet puppy and easy to train. Already mostly potty trained. ”
“Pawrade was such a great experience! Every step of the process was explained and meeting the breeder was great. My puppy is better than my expectations! Thank you again!”
“Pawrade made it easy to find a reputable breeder and purchase and deliver a pup. We'd use them again in the future. ”
“You have been excellent in all phases of this process. Unbelievable. Very responsive to all questions. The delivery men were just as awesome. New puppy was very clean. She was supposed to be potty trained but we're having trouble with that. She's a great little thing and we love her to death. New name is Josie. ”
“Pawrade was a joy to work with, answered all my questions! I had plenty of information on the puppy and even received photos of the parents. I was fortunate to receive my puppy delivered to my door with all the paperwork, and a goody bag too! She was everything we expected! Love our little girl ❤️”
“We had a great experience with Pawrade. Our breeder was so nice and could tell she loved on our puppy for us. They were very accommodating and the transition to home was flawless. Highly recommend. ”
“Relatively simple process, no hiccups and quick with responses from pawrade and the breeder. Would definitely use again if ever needed.”
“Pawrade has consistently set a new standard for pet adoption services with its exceptional commitment to quality and care. From the moment I started the adoption process, I was impressed by the user-friendly interface and the breadth of information provided about each pet. What sets Pawrade apart is their dedication to ensuring the health and well-being of their animals. Every pet comes with a health guarantee, and their partnership with local veterinarians means that pets are thoroughly checked and treated before they go to their new homes.”
“I bought a beautiful brindle female French bulldog through Pawrade. Everything went fast and smooth with no drama. Pawrade and the travel company they used communicated updates often so I knew exactly where my new puppy was at and when to expect her arrival. She arrived healthy and happy. Extremely well behaved and gorgeous dog. ”
“Thanks so much for delivering Isaiah(Kip) on time, he's been such a loving perfect adorable little puppy and he's adjusted to the home very quickly. ”
“Had an amazing experience with pawrade, our liaison Lois was a delight. She kept constant communication and made sure to follow up with any request or questions we had. We have our first fur baby at home and he is perfect. He showed up very well taken care of with a lot of energy and extremely well groomed. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
