“I have 3 dogs now from PawRade and they are everything I hoped for!! ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Abigail arrived at 5 AM this morning. Aaron and Karen did an excellent job at delivering our Abigail. It is now 10:00 AM here and Abigail acts like she's lived here all her life. Thanks very very very much. We were so excited we forgot to give Aaron and Karen a tip. Please tell me how I can get a payment to them. ”
“I was leery about buying a dog thru the internet but Pawrade kept me informed along the journey. Leonine is beautiful a little rambunctious and healthy and struts like a champion. The concierge line was great. Thank you to all. The gentlemen who delivered her were great with her and also kept us informed ”
“I moved quickly and emotionally with my decision to get a puppy, and early in my research I ended up on Pawrade. I never heard of the website and service before. My messages and inquiries were responded too with an amazing sense of urgency. From requesting off-site pictures, a zoom-call with the breeder, and pictures of my puppies of parents, all of my requests were met within 24 hours. I worked with Janell and she was, from beginning to end, passionate, connected and unconditionally accommodating. The entire process took just over two weeks from payment to delivery. The ground transportation service was great, trackable by GPS, and my expectations have been farrr exceeded. I have a beautiful mini aussie shepherd, healthy, happy, and eager to live life every day. Thank you so much to the team and service providers of Pawrade.”
“Eleanor is the cutest, sweetest gift to our family. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Easy and quick, perfect addition to our family!! Always an answer quick when needed, it was perfect ”
“We are very pleased with our new family member. He is a very healthy, beautiful pup. Very smart and energetic. We were happy to meet the breeder and have felt she delivered us a well loved and care for pup.”
“Me and Wrigley (new name), are having the best time. The information and preparation from Pawrade was great and helped me as a first dog parent be as prepared as possible ”
“I have no complaints. My questions were answered quickly. The drivers were nice and friendly. I will use you again for my next puppy and will highly recommend to my friends. Thank you”
“The process went well with one exception. When the specialist assigned to our case was either off or on vacation the response to questions, concerns, etc. were extremely delayed. Our assigned specialist was very prompt on responding to us but not the case when she was not available. Other than this the process flowed smoothly. ”
“We had a good experience and have fallen in love with our pup. Everyone at Pawrade was responsive and efficient. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Pawrade is very thorough on their follow-through with information on the whole puppy process. It's not cheap...but I love my new fur baby!”
“I give you guys three stars and Il tell you why. Overall not a bad experience but nerve racking. For the price I payed for the pup I would have liked a little more communication as to exactly when the pup was picked up and day by day updates on the puppy's arrival. I have read some reviews of people getting a life 360 app tracker of the pups location which should be standard for all deliveries when your paying thousands of dollars. I didn't get notified about the puppy being picked up until after the pickup date. When I called to ask about this, the pawrade employees had no visibility as to when or if he was even picked up at all. They were just going off what my pick up date was. This was nerve racking. Also very unprofessional to deliver a dog at 3 am. Other than that my dog was healthy and it was apparent that he was crate trained like the website said and we received all of his paperwork. Overall not bad. Please use this as constructive criticism. ”
“Pawrade made the entire process of receiving my sweet Hobbes seamless! This is the second time we have used Pawrade to select our furbaby and we will definitely use them again!”
“My pup was delivered yesterday ! The transportation team was wonderful and updated me every step of the way. In fact, the process from start to finish was almost flawless . . . My little puppy is a delight and very happy in her new home. I can't thank the breeder and the Pawrade team enough !”
“Excellent from my first contact with Pawrade.com until we received our new baby Chihuahua. Everyone followed thru doing their jobs and answering all questions. He arrived in perfect health and full of love !”
“From beginning to end I was happy with the service and especially the transport services. We are so excited to have our new family member ”
“Wonderful experience from beginning to when he was in my arms!”
“Pawrade was wonderful !! Communication from the start was very clear on next steps everyone was kind, helpful , and supportive through the entire process. We had such a wonderful Breeder who really cares about her puppies we stay in contact about how Stetson is doing. We adore our new Puppy!! He's adapting to his new home extremely well it's as if he's always lived with us!”
“I was skeptical at first but the process worked exactly as they said. They provided great info about getting ready for puppy and kept in touch while he was in transit. I would recommend!”
“Great customer service, and always putting the puppy first before anything. I got an amazing healthy and active puppy through pawrade. Will definitely use pawrade in the future for puppies!”
“Thank you all for getting us the best puppy ever! She is adorable and we are so happy! Dealing with your company has been an absolute pleasure so we will recommend you to everyone! You all did an excellent job! ”
“Everything was great. Healthy puppy. She was delivered in great condition and was very clean. She had her Vet visit today and everything was great. Thanks much.”
“The puppies, new name is Cosmo. He is adorable. There were problems with the nanny, not showing up so a new nanny was found for the following day. This was very disappointing. The puppy had red and dirty ears inside, and the vet put medication in. The soft spot on the top of his head also has not closed and he is almost 13 weeks old.”
“My experience with Pawrade was nothing short of exceptional. From the moment of purchase to the time of delivery I was continuously informed of what would happen. They are comprehensive in their services and dedicated to helping new and former pet owners.”
“Everything went great, it could not be happier”
“I was scared to try Pawrade because of scams. However I looked at the reviews and decided to move forward. I am so glad that I did. I love my baby boy already and just got him today/ ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


