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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 151 of 337 · newest first
Verified · Jan 16, 2024

“I have 3 dogs now from PawRade and they are everything I hoped for!! ”

Kim U. · Hanceville, AL
Verified · Jan 16, 2024

“Abigail arrived at 5 AM this morning. Aaron and Karen did an excellent job at delivering our Abigail. It is now 10:00 AM here and Abigail acts like she's lived here all her life. Thanks very very very much. We were so excited we forgot to give Aaron and Karen a tip. Please tell me how I can get a payment to them. ”

Keith & Marie Y. · Monticello, MN
Verified · Jan 16, 2024

“I was leery about buying a dog thru the internet but Pawrade kept me informed along the journey. Leonine is beautiful a little rambunctious and healthy and struts like a champion. The concierge line was great. Thank you to all. The gentlemen who delivered her were great with her and also kept us informed ”

Larry C. · Mesquite, TX
Verified · Jan 16, 2024

“The communication throughout the process was great. It was a very smooth transition from the time we ordered our puppy until she was delivered. Thank you!”

Joe M. · Clermont, FL
Verified · Jan 15, 2024

“I moved quickly and emotionally with my decision to get a puppy, and early in my research I ended up on Pawrade. I never heard of the website and service before. My messages and inquiries were responded too with an amazing sense of urgency. From requesting off-site pictures, a zoom-call with the breeder, and pictures of my puppies of parents, all of my requests were met within 24 hours. I worked with Janell and she was, from beginning to end, passionate, connected and unconditionally accommodating. The entire process took just over two weeks from payment to delivery. The ground transportation service was great, trackable by GPS, and my expectations have been farrr exceeded. I have a beautiful mini aussie shepherd, healthy, happy, and eager to live life every day. Thank you so much to the team and service providers of Pawrade.”

Tyler S. · West Hollywood, CA
Verified · Jan 15, 2024

“Eleanor is the cutest, sweetest gift to our family. ”

Danielle M. · Oakland, CA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jan 15, 2024

“Easy and quick, perfect addition to our family!! Always an answer quick when needed, it was perfect ”

Sherry G. · Westminster, CO
Verified · Jan 15, 2024

“We are very pleased with our new family member. He is a very healthy, beautiful pup. Very smart and energetic. We were happy to meet the breeder and have felt she delivered us a well loved and care for pup.”

Teresa J. · Goodlettsville, TN
Verified · Jan 15, 2024

“Me and Wrigley (new name), are having the best time. The information and preparation from Pawrade was great and helped me as a first dog parent be as prepared as possible ”

Jostein B. · Chicago, IL
Verified · Jan 15, 2024

“I have no complaints. My questions were answered quickly. The drivers were nice and friendly. I will use you again for my next puppy and will highly recommend to my friends. Thank you”

Jeanine B. · Morse, LA
Verified · Jan 15, 2024

“The process went well with one exception. When the specialist assigned to our case was either off or on vacation the response to questions, concerns, etc. were extremely delayed. Our assigned specialist was very prompt on responding to us but not the case when she was not available. Other than this the process flowed smoothly. ”

Jay Y. · New Braunfels, TX
Verified · Jan 15, 2024

“We had a good experience and have fallen in love with our pup. Everyone at Pawrade was responsive and efficient. ”

Alison L. · Swampscott, MA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jan 15, 2024

“Pawrade is very thorough on their follow-through with information on the whole puppy process. It's not cheap...but I love my new fur baby!”

Jon S. · Savage, MN
Verified · Jan 14, 2024

“I give you guys three stars and Il tell you why. Overall not a bad experience but nerve racking. For the price I payed for the pup I would have liked a little more communication as to exactly when the pup was picked up and day by day updates on the puppy's arrival. I have read some reviews of people getting a life 360 app tracker of the pups location which should be standard for all deliveries when your paying thousands of dollars. I didn't get notified about the puppy being picked up until after the pickup date. When I called to ask about this, the pawrade employees had no visibility as to when or if he was even picked up at all. They were just going off what my pick up date was. This was nerve racking. Also very unprofessional to deliver a dog at 3 am. Other than that my dog was healthy and it was apparent that he was crate trained like the website said and we received all of his paperwork. Overall not bad. Please use this as constructive criticism. ”

Matthew C. · Newport Beach, CA
Verified · Jan 14, 2024

“Pawrade made the entire process of receiving my sweet Hobbes seamless! This is the second time we have used Pawrade to select our furbaby and we will definitely use them again!”

Jessica L. · Kyle, TX
Verified · Jan 14, 2024

“My pup was delivered yesterday ! The transportation team was wonderful and updated me every step of the way. In fact, the process from start to finish was almost flawless . . . My little puppy is a delight and very happy in her new home. I can't thank the breeder and the Pawrade team enough !”

Linda H. · New Braunfels, TX
Verified · Jan 14, 2024

“Everything went great from start to finish. Very good company ”

Hector W. · Shavano Park, TX
Verified · Jan 14, 2024

“Excellent from my first contact with Pawrade.com until we received our new baby Chihuahua. Everyone followed thru doing their jobs and answering all questions. He arrived in perfect health and full of love !”

Carol J. · Naples, FL
Verified · Jan 13, 2024

“From beginning to end I was happy with the service and especially the transport services. We are so excited to have our new family member ”

Angela S. · Hughesville, MD
Verified · Jan 13, 2024

“Wonderful experience from beginning to when he was in my arms!”

Leah R. · Oak Park, CA
Verified · Jan 13, 2024

“Pawrade was wonderful !! Communication from the start was very clear on next steps everyone was kind, helpful , and supportive through the entire process. We had such a wonderful Breeder who really cares about her puppies we stay in contact about how Stetson is doing. We adore our new Puppy!! He's adapting to his new home extremely well it's as if he's always lived with us!”

Diana Y. · Melbourne, FL
Verified · Jan 13, 2024

“I was skeptical at first but the process worked exactly as they said. They provided great info about getting ready for puppy and kept in touch while he was in transit. I would recommend!”

Leanne L. · Newcastle, CA
Verified · Jan 13, 2024

“All expectations blown out of the water. So so happy with my entire experience from the first interaction to the moment Benny joined the family! Thank you!”

Nicklas C. · Petaluma, CA
Verified · Jan 12, 2024

“Great customer service, and always putting the puppy first before anything. I got an amazing healthy and active puppy through pawrade. Will definitely use pawrade in the future for puppies!”

Dayana H. · Port St. Lucie, FL
Verified · Jan 12, 2024

“Thank you all for getting us the best puppy ever! She is adorable and we are so happy! Dealing with your company has been an absolute pleasure so we will recommend you to everyone! You all did an excellent job! ”

Carmela S. · Coral Gables, FL
Verified · Jan 12, 2024

“Everything was great. Healthy puppy. She was delivered in great condition and was very clean. She had her Vet visit today and everything was great. Thanks much.”

Richard M. · Reno, NV
Verified · Jan 12, 2024

“The puppies, new name is Cosmo. He is adorable. There were problems with the nanny, not showing up so a new nanny was found for the following day. This was very disappointing. The puppy had red and dirty ears inside, and the vet put medication in. The soft spot on the top of his head also has not closed and he is almost 13 weeks old.”

Lynda D. · Chicago, IL
Verified · Jan 12, 2024

“My experience with Pawrade was nothing short of exceptional. From the moment of purchase to the time of delivery I was continuously informed of what would happen. They are comprehensive in their services and dedicated to helping new and former pet owners.”

Albert L. · Houston, TX
Verified · Jan 11, 2024

“Everything went great, it could not be happier”

Marty B. · Las Vegas, NV
Verified · Jan 11, 2024

“I was scared to try Pawrade because of scams. However I looked at the reviews and decided to move forward. I am so glad that I did. I love my baby boy already and just got him today/ ”

Lisa W. · Memphis, TN

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.