Verified · Jan 4, 2024
“We love our little puppy. Excellent communication throughout and great service”
Kyla J. · New York, NY
Home /
Customer Reviews
Customer reviews
Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 153 of 337 · newest first
Verified · Jan 4, 2024
“It has been a great experience with Pawrade, from the beginning they informed me in detail about the entire process, I am very happy to have Brianna with me, thank you very much to the entire team and the breeder also for taking such good care of Brianna”
Elayne F. · Coral Gables, FL
Verified · Jan 3, 2024
“It was a wonderful experience from beginning to end! I was a little skeptical at first and afraid I may have been scammed because of what others were tellling me I soon found out nothing could have been further from the truth. I was so happy to get a precious puppy that was even cuter than his pictures. . My prayers, after losing such a special dog , have been answered! Thank you Puppyrade ! ”
Jill K. · Hobbsville, NC
Verified · Jan 3, 2024
“Sweet beautiful healthy puppy. Wonderful delivery and good experience all around! She is our second puppy from Pawrade. Good experiences both times. ”
Janet H. · Greensboro, NC
Verified · Jan 3, 2024
“Love my puppy and pawrade is the best from beginning to end. They are friendly, assist thru process and take care of both you & puppy. Definitely will refer to friends & family”
Susan K. · Boise, ID
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Jan 2, 2024
“Great customer services across the board! Helpful and informative with every question I had. ”
Jessica H. · Ventura, CA
Verified · Jan 2, 2024
“Great experience working with Pawrade. Everyone was very helpful and made getting our puppy pleasant and easy.”
Bill F. · Parker, CO
Verified · Jan 2, 2024
“Love my new puppy!! Thank you!!”
Michael S. · New Orleans, LA
Verified · Jan 2, 2024
“Hello, The process was fairly smooth. The staff was very helpful with information on the process and well as the puppy. I was so excited to get my new furr baby and they helped me get pictures and videos I requested while the paper work was being processed. I was able to see her progress as she was transported to me. I was thrilled to get my beautiful new furr baby. They have been very supportive and helped me get everything set up. They really cared about the puppy and her care as well as helping her get situated into her new home. Thank you so much we are all in love with our new furr baby!”
Ari G. · Clayton, NC
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jan 2, 2024
“Wonder to have her in my arms!!!!”
Amanda M. · Lakewood Ranch, FL
Verified · Jan 1, 2024
“Every step through the process was seamless. We love our little Ashlyn. Thank you ”
Angie B. · Collinsville, AL
Verified · Jan 1, 2024
“My new puppy-renamed Bella- is SO precious! She has settled in and is being spoiled. I am so very happy that I decided to buy through Pawrade.”
Alison M. · Lake Jackson, TX
Verified · Jan 1, 2024
“GREAT EXPERIENCE ALL THE WAY THROUGH THE PROCESS.”
Laura D. · Laguna Beach, CA
Verified · Dec 31, 2023
“Great service from start to finish. Thx”
Larry M. · Phoenix, AZ
Verified · Dec 31, 2023
“Picked my puppy and the whole process was seamless. Everyone involved communicated very well and made sure I knew when my little guy would arrive. The drivers were wonderful and took great care of my package :)”
Joyce R. · Tribes Hill, NY
Verified · Dec 31, 2023
“AMAZING experience and polished process. Absolutely flawless. Well done to a clearly experienced and invested team of caring professionals. ”
Pauline B. · Waxhaw, NC
Verified · Dec 31, 2023
“Great I'm happy and pleased with my puppy ”
Jessie B. · Little Rock, AR
Verified · Dec 31, 2023
“From the start when I picked out my puppy until he was delivered to my arms, it was seemless. Your service is wonderful!”
Sandra M. · Indian Wells, CA
Verified · Dec 31, 2023
“Our new pup arrived Happy and healthy. From the day We purchased her to arrival took a total of 10 days. in plenty of time to surprise my husband for Christmas 🎄 ”
Nancy D. · Yaphank, NY
Verified · Dec 30, 2023
“Amazing experience from start to finish! Our puppy is beautiful and he was well cared for!! We would recommend the Pawrade experience to anyone!!!”
Dennis P. · Upton, MA
Verified · Dec 29, 2023
“Pawrade helped connect us with the puppy of our dreams- a gray and black long haired mini dachshund. The communication was very good. I always felt like replies were quick and thorough. They kept us updated throughout the entire process, including if there was going to be a delay due to the small size of our pup. overall we were very impressed, and would use again.”
Jake O. · Bozeman, MT
Verified · Dec 29, 2023
“Everything went great, if you still need info from me let me know”
Kim B. · Palm Springs, CA
Verified · Dec 29, 2023
“Thank you for all your help. Have a wonderful holiday.”
Lucas H. · Northfield, VT
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.