Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Well polished smooth process from initial inquiry to delivery of puppy. We are extremely pleased with our beautiful new puppy and the care that was taken by the breeder, Pawrade, and the delivery service that brought her to our home.”
“It took awhile, but I got a high quality 5 1/2 month old chihuahua. He was totally pee pad trained and bonded to me in less than an hour. Older dogs are better positioned to leave their mom and the transition has been easy. Pawrade is the real deal! No puppy mills here.”
“I was nervous about getting a puppy via the internet from a company I had no experience with or verified referrals about, especially with the price of an AKC registered, pure-bred dog. Pawrade did as much as they could to reassure me of their legitimacy and condemnation or puppy mills, and how easy it was to get the puppy I wanted. I did not look over their entire offering of puppies available, just the Bichon Frisé breed that my wife had often watched videos of and cooed over. To my good luck there was an entire new litter freshly listed, with pictures of each puppy. I picked out the cutest (to me) little female, made my deposit through PetPay, and immediately was notified via email that she was mine. I went through the remaining purchase and payment process over the next few days (you can get details of this from Pawrade), and eagerly awaited my new baby furgurl. She arrived in time to be my wife's Chrismas present, with full medical, ancestry, and care documentation. A++++!”
“Oh my gosh, it's all been worth it! The waiting was the most difficult part of the whole process! On a freezing cold, snowy night up here in the high desert, the Wags on Wheels courier crew came through. My little girl arrived in perfect condition, and was transported into a warm, firelit home that was all furnished with beds, blankies, and toy babies. The long wait was over. ”
“Made it very easy. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Thank you for being there through this process. We renamed Duke, his new name is Maverick. He is just what we wanted. ”
“Communication through Pawrade was excellent… any questions I had were answered… Chris from Down Home transport was excellent also… my shiba girl arrived very clean, happy and healthy… would highly recommend Pawrade!!!”
“We are so pleased with the process and our new puppy! We had zero issues with anything throughout the entire process of adopting our new puppy and everyone is over the moon to have him as part of our family. Our puppy concierge was so attentive and responsive and the follow up was exceptional. I would highly recommend Pawrade to anyone looking to find their perfect forever friend. ”
“The process was super easy and faster than expected. Highly recommend”
“I love the puppy!! He is everything I wished for and more!! Such a sweetheart and so intelligent. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Absolutely BEST experience!!! We love our new pup! ”
“What an amazing experience getting my new puppy. Everyone at Pawrade was professional as well as caring. I feel fortunate to have chosen Pawrade to adopt my Miss Louise!”
“The Pawrade team could not have been nicer! They are with you every step of the way and excellent communication. I'm very impressed. Transporting our new family member was also excellent and smooth. We Love our new baby TANK”
“From start to finish I rate this service an A+!! Communication was great and the process was easy. I would recommend Pawrade to anyone looking for a new furry friend ”
“Everyone was very helpful and timely. I would definitely recommend going through this service!”
“We love our puppy so much and they delivered the pup right to me safe and sound the puppy is very healthy too highly recommended!”
“You are a very professional puppy adoption service. I also know since the puppy was loved and cared for prior to receiving her since she was very well behaved and happy. To my surprise she came with a lovely care package. Thank you for all you do and in making my children and myself happier with a puppy. ”
“Absolutely amazed at this process. From inception of my 'order' for a puppy, to his timely delivery to our home; each person in the process is genuinely concerned for the welfare of the puppy. Patience, kindness and professionalism are the first words that come to my mind. I would deal with this company again AND I highly recommend Pawrade, PetPay and Express Puppies to anyone looking to adopt a new four-legged member of their family!”
“She is perfect and the breeder was great!”
“Pawrade made the process of buying a puppy so easy! You can tell they really care about the wellbeing of the puppies, they provide you with tons of info and support in the days leading up to and after bringing a new fur baby home. Kelly especially was very kind and helpful!”
“Excellent experience. Well recommended”
“We wanted say Thank you to Pawrade team for our new puppy Sammie..From the day one we got very quick connection with Lillian, who helped us with the Zoom and with all paperwork as well. She always responded to my email or my text message very quick. I also wanted say thanks to Cindy who set up our puppy transition as fast as possible and this wonderful Aaron and Karen who brought our fury babyto her new home with very professional way , they made this day very special . We also thanks the breeder Grace for our sweet and happy puppy. It was absolutely amazing experience I highly recommend to everyone who looking for a puppy. ”
“This has been the most awesome experience! I have received the best new buddy ever! The hardest part was deciding on which adorable puppy to request. I believe I made the right choice. The whole process was easy and my questions were always answered quickly by someone at Pawrade! I love my Tatum! Thank you so much! The only other issue was waiting for Tatum to be delivered!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
