Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We had a great experience. There was some hold up with picking up the puppy. However, this was due to circumstances out of Pawrades control. They did respond quickly when I called. They did a good job of keeping me updated with what was happening. And when I spoke to the various representatives on the phone they were all very helpful and professional. We love our new family member. Thank you. ”
“Can't say enough good things about the job the breeder did in all areas, but especially socialization. He showed no signs of distress or upset despite leaving his four siblings (plus mom and dad) and having to endure a seven-hour car ride. He playfully explored his new "forever home" and yard when we finally arrived for four hours -- until two a.m. -- yet woke me with a wagging tail just a few hours later to let me know he had to go potty. A great first week! ”
“Excellent service. Excellent dog (renamed Mahal). Made the vet visit within the required 3 days, and the vet doctor was agitated that she had to wait 10 days before giving vaccinations, and the vet did not understand the reason. Mahal is healthy as determined by the vet. Although not important, would like to know the state of origin of Mahal. We are potty training Mahal. He is as wild as a tornado. We can see he was well cared for in your possession, and you must have been sad to see him go. Mahal loves people. The delivery service was excellent. Thank you.”
“I would like to thank Pawrade for the wonderful experience from the bottom of my heart. The experience was smooth. In the process of all steps required and speaking with different individuals they were professional and courteous. They made me feel comfortable. I love my new puppy. I would like to thank Holly, Emily, Karen, Scarlett, Wags On Wheels-Mark & Jesse, and my puppies breeder-Randy & Courtney Swartzentruber. I feel like I was given such a well breaded healthy puppy. I highly recommend that everyone should go through Pawrade. Thank you again. Sincerely, Suzanne Slama.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Everyone was ver professional.”
“Absolutely First-Class Process. From my initial inquiry call to a representative until my puppy was delivered a few weeks later things could not have gone better and both I and my new puppy could not be happier! Thank You Pawrade!”
“everything was really wonderful, the only problem was that Bernie had an ear infection when we received him and I'm just kind of wondering how that came about?”
“Pawrade was very responsive to all my questions and concerns. The drivers that delivered my puppy were also very responsive and kept me updated. ”
“I had the best experience with Pawrade. Super professional and was there at all times to help with questions. The staff that I had the pleasure to work with were very nice and helpful. I ended up getting two puppies from the same breeder and the support was seamless. Thank you so much for all your help bringing my new babies home.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We are very happy with our new swissie puppy and appreciate all of the information shared by her breeder. It's obvious she's been well cared for and loved. She's such a happy puppy and oh so beautiful!”
“Highly recommend pawrade puppies. I got my puppy and she's precious. My only thing is had the puppy delivered by drivers since I'm in another state, and though the guys busted their bums to get her here they texted me at 11pm after I was asleep and showed up at 2am. They were delivering like 12 other puppies all over but I wish I had more of a heads up. I was told 2-4 business days from when they pick her up to when she gets dropped off so I wasn't expecting then late at night. None the less I'm still happy. And am so thankful for the hard working people involved”
“we are so happy to get Sadie, and everything went smoothly. sadie is so precious but such a fire cracker and in to everything, she is going to keep us busy watching her every second, but keeps us laughing and enjoying every minute of her. Thanks again for everything that you have done to help us get the pup that we have chosen. Glen and Carol. she's a 5 star for sure.”
“Excellent pet service. Everything I was told was true and I received the puppy I chose. He arrived in excellent health and the young gentlemen who delivered him could not have taken better care of him. If you ever need a reference don't hesitate to use me. Many thanks! I could not be happier.”
“so so efficient and friendly and professional. we are taking our pup to the vet tomorrow for the the final phase the process. Mary is loving being here as much as we are loving having her. thank you to all you wonderful dog people!”
“We got our puppy Zuko, (William), and he started showing symptoms for parvo. It happened very quickly and with the time frame he did not get it while he was with us. So we contacted pawrade and told them and they got us in touch with someone who can compensate, however they would not give us compensation because we did not get a certain parvo test done. The vets would not let us retest him and the place he was originally tested did not use that test. We had to take him in multiple times to vet and to an emergency animal hospital. Zuko is the sweetest baby ever and he didn't deserve this. ”
“Couldn't be happier! Our new family member was devilvered healthy and happy!”
“Pawrade was an amazing experience where they helped us match with our perfect puppy for our family! The communication was spot on and the breeders were equally impressive. We can't wait to create more memories with our little puppy!”
“Amazing experience, team was always supportive and extremly nice. Place made by great people.”
“Overall amazing experience. Perfect puppy from the best breeder! Trustworthy transaction and delivery with support through the whole process. One small are of improvement I suggest to Pawrade is for the details in the invoice delivery. ”
“Henna is very friendly and playful. She is eating and drinking well. We are happy that she will be a part of our family.”
“you all were awesome...ty so much”
“Wonderful experience! My puppy arrived happy and healthy.”
“We loved are experience with Pawrade and their great communication. We love are little puppy and have so much love to give him.”
“Would definitely recommend Pawrade to family and friends for next pet. Process from start to finish was great. Everyone super friendly and always quick to respond and answer questions. Our new puppy arrived by pet transport clean and well taken care of. First visit to vet she got a clean bill of health and vet was impressed with her. She's been a welcome addition to family since day 1. Like that only reputable breeders are used and no puppy mills involved. Would use Pawrade again without hesitation. ”
“Great experience! The staff at Pawrade was very helpful and informative. The process was well coordinated. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
