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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 156 of 337 · newest first
Verified · Dec 15, 2023
Dustin · Labradoodle

“My wife and I were looking for a new member to add to our family. We checked out other sites but when we saw Dustin we knew he was the one for us. We reached out to Pawrade and what a great experience we had in bringing Dustin to our home. The staff was very easy to communicate with. We were able to have a zoom meeting to meet Dustin and his family before making the transaction. The staff at Pawrade kept my wife and I updated every day until his arrival. When we took him to the vet he was in great health. I have recommended Pawrade to several members of my family and my wife is looking to get a second pup in the future. Pawrade thanks so much..”

Don A. · Garner, NC
Verified · Dec 14, 2023
Brendon · Cavapoo

“We just love our new addition to our family. He is sweet and so dang cute. Pawrade was quick to respond with any of my questions and concerns and it's greatly appreciated. Highly recommend it.”

Jerese T. · Flossmoor, IL
Verified · Dec 14, 2023
Alara · Poodle, Toy

“One day I randomly google "Toy Poodle Puppies for Sale." First thing that popped up was Pawrade. The first puppy I saw I instantly fell in love with her knew she had to be mine! I was a little nervous in what I was getting mine into but I made sure to do my research before submitting my big purchase. Let me tell you the Pawrade staff was ABSOLUTELY AMAZING! Before submitting I was contacted by a puppy concierge she was absolutely the greatest. Made my decision easier to purchase my new fur baby. Throughout the entire process after I purchased my new fur baby, the travel concierge kept in contact with me always there to answer my questions, and my customer service liaison was there to make sure I was prepared for my new puppy. I decided to have my puppy ground transported to me, she was delivered right to my doorstep. The Puppy Wagon Staff were so sweet! They would call/text me with updates with my puppy. THANK YOU PAWRADE FOR THE AMAZING EXPERIENCE! :) ”

Carolyn S. · Los Banos, CA
Verified · Dec 13, 2023
Annie · Miniature Australian Shepherd

“Kept in top of things and made this so easy. I was constantly being updated and they always get back with you if you have any questions. Puppy was perfect and a blessing to our family ”

Kristen A. · San Juan Capistrano, CA
Verified · Dec 13, 2023
Silvana · Peekapoo

“Great job by Pawrade. Especially, keeping us informed and mostly, very fast reaction to our concerns.”

Ron W. · Arlington, TN
Verified · Dec 13, 2023
Ava · Bernese Mountain Dog

“Pawrade is very easy to use, friendly staff, and incredible puppy! ”

Jessica T. · Grosse Pointe, MI
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · Dec 12, 2023
Edmund · Cockapoo

“A good organization with which to deal. I was amazed at the transport process.!!”

Anne H. · Panama City Beach, FL
Verified · Dec 12, 2023
Kennedy · Chihuahua

“Thank you so much for Kennedy”

Nina I. · Rye Brook, NY
Verified · Dec 12, 2023
Renzo · Dachshund, Mini

“I absolutely love how pawrade is consistent and communicative. The process of getting my puppy was super easy and informative. ”

Destiny M. · New York City, NY
Verified · Dec 12, 2023
Sebastian · Cavalier King Charles Spaniel

“Wonderful and thorough communication throughout the entire process, I knew we were getting a quality companion from a quality breeder with the assistance of a quality company, thank you!”

Brianna M. · Chester, VA
Verified · Dec 12, 2023
Freya · Dachshund, Mini

“Couldn't be happier with this snuggle puppy! So full of love, kisses and energy!! We are the PERFECT match!! Thank you!”

Kristine M. · Las Vegas, NV
Verified · Dec 11, 2023
Tilly · Bernedoodle, Mini

“I was thrilled in the beginning with the level of communication but once the puppy was paid for everything went downhill. I was unable to reach anyone for days. The puppy arrived a week ahead of schedule. My contact person Lois was out of the office more than in. I received several calls at 6 am then when calls were returned never heard back. Puppy arrived at 5am smelly and had Giardia. We love our puppy, and believe she will be a great addition to the family, but I was beyond disappointed and annoyed with the way the transaction went down”

Kelly F. · Upland, CA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Dec 11, 2023
Ya Matu · Yorkshire Terrier - Yorkie

“We were vary pleased with the whole process really good at communicating every step hats off ”

Ivan C. · Gillespie, IL
Verified · Dec 11, 2023
Lilith · Basset Hound

“We love our new puppy!”

Janice O. · Middleburg, VA
Verified · Dec 11, 2023
Chepi · Chihuahua

“My puppy came this morning. Little chepi. Chihuahua. Oh what a cutie he he is. I am so in love. A little sweetheart. I would totally recommend Pawrade. They work directly with the breaded. The staff on pawrade were excellent. Believe me I had so many questions. They always called me back in less than 15 Minutes and were there for me. My hat also goes off to the transportation department and to Down Home Transport. Thank you all. ”

Rose M. · Goshen, NY
Verified · Dec 11, 2023
Karita · Yorkshire Terrier - Yorkie

“Everything went as they say it would nice and smooth all the way through, delivered directly to my door. What a fantastic transaction all the way around very very pleased with this company.”

Daniel N. · Worcester, MA
Verified · Dec 11, 2023
Asher · Labrador Retriever

“Our New Black Labrador arrived safe, clean, and happy. He was well accepted into our pack of Labrador retrievers. 4 Labrador family I highly recommend the company. ”

Robin S. · Swampscott, MA
Verified · Dec 11, 2023
Lily · Cavapoo

“Our new puppy arrived on time, healthy and very playful. We used the ground transport that they suggested, they kept in contact with us the whole way , 4 days of travel, sending pictures of Lily when requested. They also included a blanket that had the sent of her siblings and mom. We had a great experience with Pawrade and would definitely use them again.”

Liz F. · Vancouver, WA
Verified · Dec 11, 2023
Brooke · Bernedoodle, Mini

“We are totally Smitten with Finley (formerly Brooke) We were very pleased with how we and Finley were handled throughout the entire process. I would highly recommend your services to anyone looking for an addition to their family.”

Christina G. · Chesterfield, NJ
Verified · Dec 11, 2023
Georgia · Bichon Frise

“Smooth, efficient process. ”

Kathleen E. · Pensacola, FL
Verified · Dec 11, 2023
Alexander · Yorkiepoo - Yorkie Poo

“This puppy is an absolute delight!!! He already goes to the door for potty sometimes he has an accident but he's only 9 weeks old!! He is unbelievably happy and loves everyone!!! I can't believe how wonderful this little puppy is!!!! Thank you so much!!”

Amy G. · Aliquippa, PA
Verified · Dec 10, 2023
Aiden · Schnauzer, Miniature

“We had an amazing experience. Kept us updated on everything. From the vet checkup to ETA for arrival. We were kept up to date with every step. Super happy with the service”

Noemi M. · Wallington, NJ
Verified · Dec 10, 2023
Bernard · Chihuahua

“The transaction was handled accurately.”

Joseph B. · Lakeland, FL
Verified · Dec 10, 2023
Talia · Cavapoo

“People on the phone were excellent and response time to emails was quick. My one problem was the puppy arrived unwell and not hydrated. I had to get her to an emergency vet for hydration.”

Joyce L. · New York, NY
Verified · Dec 9, 2023
Jen · Cavalier King Charles Spaniel

“The team was thorough and careful to help me through the decision making. Always answered my questions promptly. The puppy is adorable.”

Deborah O. · White Salmon, WA
Verified · Dec 9, 2023
Venus · Bernedoodle, Mini

“The puppy was great . Love it.”

Philippe P. · Ukiah, CA
Verified · Dec 9, 2023
Tara · Corgi, Pembroke Welsh

“My corgi puppy is perfect! She arrived healthy and happy! I recommend Pawrade to anyone who is looking for a purebred puppy; they will walk you through the process and make it as quick and efficient as possible. Thank you!”

Tracy V. · Aurora, CO
Verified · Dec 9, 2023
Bina · Pomsky

“Excellent job by everyone involved. I won't go anywhere else for my puppy needs. Bina arrived full of energy and loves to cuddle ”

Brian B. · Edgewood, WA
Verified · Dec 9, 2023
Asher · Bernese Mountain Dog

“Easy enough transaction with lots of support that ended with a beautiful puppy”

Nick S. · Long Island, NY

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies