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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 157 of 337 · newest first
Verified · Dec 7, 2023

“Overall great experience! Everyone I have interacted with throughout the process has been so friendly, helpful, and knowledgeable. ”

Hannah O. · Thousand Oaks, CA
Verified · Dec 5, 2023

“Landon, now known as Lance, has been a perfect puppy. He is very calm. He's only had 2 accidents in the house. ”

Sandra L. · Zephyrhills, FL
Verified · Dec 5, 2023

“This was a great experience!! Our new puppy is smart, beautiful and exactly what we expected. Thank you so much”

Dawn H. · Old Hickory, TN
Verified · Dec 4, 2023

“Pawrade was amazing from start to finish. Great communication, very quick to answer questions, and most importantly, led us to our beautiful new puppy. Thank you! ”

Hannah A. · Nashville, TN
Verified · Dec 4, 2023

“They were good to work with initially. My puppy has been sick since we got her. She has hook worms. She had to go on a special diet, 3 different medications. 3 visits to vet. But we do love her so much. She is a blessing in our lives.”

Patrice M. · Merrimack, NH
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Dec 4, 2023

“I was very happy and excited to meet my new puppy ( Shiba Inu ) . pawrade was very well organized with how they handle the process of meeting your new puppy and this is my first dog a dim am very happy she was everything I wanted and more I highly recommend getting a new dog with them.”

Anthony F. · Paterson, NJ
Verified · Dec 4, 2023

“Pawrade was such an awesome first time experiencing for buying a dog. They gave a breakdown of everything I needed to know plus more. They were very helpful throughout this whole journey, I am extremely grateful my furry baby made it home to me healthy. ”

Arieanna R. · Whittier, CA
Verified · Dec 3, 2023

“great service and a fantastic puppy”

John A. · Indianapolis, IN
Verified · Dec 3, 2023

“Pawrade opened up a lot of choices for me from choosing a breed through the sale and delivery of my puppy. I was dissappointed that she arrived very dirty and unbrushed. All of her entire legs were stained from urine and she smelled of urine. I was told her nails were clipped but they were not. I was very, very dissappointed and was concerned about conditions and care of the breeder. I spent a day cleaning her up with a Double shampoos bath, cleaned her dirty smelly ears, clipped her nails and then brushed her thoroughly. I do hope someone will check up on the breeder.”

Kathy D. · Okemos, MI
Verified · Dec 3, 2023

“We love our new puppy. She has such a sweet personality ”

Tara K. · Grand Junction, CO
Verified · Dec 2, 2023

“I've had 2 wonderful experiences with Pawrade. I bought 2 puppies a month apart from different breeders. In both experiences Pawrade's customer service was excellent. They kept me informed throughout the process and documentation was organized. They stood by their promise after a simple miscommunication. Thank you Holly & Lois for your support. ”

Anne S. · Union Grove, WI
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Dec 2, 2023

“So in love with my little baby girl! Thank you so much!! ”

Sophia M. · Atlanta, GA
Verified · Dec 2, 2023

“Used Pawrade for the first time to buy our Pomeranian pup. I was nervous about shipping but the service was reliable and I was kept informed every step of the way. Our little guy arrived healthy and happy. He even ate and drank right away. Nice experience. ”

Tina F. · Richfield, OH
Verified · Dec 1, 2023

“Pawrade provided exceptional service from beginning to end. All of our questions and emails were answered in a timely manner. The process was very straight forward. Breeders are vetted, and the people at Pawrade are passionate about connecting adorable pets to loving homes. Absolutely the best pet purchase experience we have ever had - definitely recommended. ”

Daniel R. · Merrimack, NH
Verified · Dec 1, 2023

“Varden now named "lil' Bud" is a sweet boy. Only have him 5 days and he is wee pad trained, very affectionate and a happy silly pup. ”

Linda L. · Naples, FL
Verified · Dec 1, 2023

“She came home well taken care of. ”

Patty U. · Lincoln, CA
Verified · Dec 1, 2023

“I am more than pleased with my experience with Pawrade. Easy communication the entire process. I reached out about Pauly and received an immediate response. I did my research within the site and I felt secure making a payment of this size through a website. Everyone involved from the breeders to the puppy travel to the managers with Pawrade seem to really care about the health and we'll-being of our puppy. With all the advice I felt completely prepared for Pauly when he arrived. His transition was great. The puppy travel was worth every penny. You get gps to watch them travel to you and he was here within 24 hours. The guys with the puppy travel service seemed to genuinely care about Pauly as well. Pauly is absolutely perfect and such a sweet well tempered puppy. And he was already being trained on a puppy pad! Overall I would recommend Pawrade to any and everyone I know. We're so thankful to have Pauly as the newest member of our family. ”

Ashley M. · Thomasville, NC
Verified · Dec 1, 2023

“Sakura was exactly as advertised, Pawrade support team was constantly in contact throughout the process, the process was simple, and the transportation team was excellent. Very satisfied with the experience. ”

Troy D. · New York, NY
Verified · Dec 1, 2023

“Very professional and safe transaction. Safe meaning didn't have to worry about getting scammed ”

Jeff B. · Fremont, WI
Verified · Dec 1, 2023

“Great job we are very happy with our puppy”

Mike C. · Epping, NH
Verified · Nov 30, 2023

“Pleasant experience. Representatives well informed and at the end ended up with the sweetest little puppy. Thank you from the bottom of my heart ”

Jennifer A. · Kitty Hawk, NC
Verified · Nov 30, 2023

“the whole experience from start to delivery was awesome!!”

Michele C. · Bellingham, MA
Verified · Nov 30, 2023

“Chance is a happy boy. He showed up clean and well taken care of. Im very happy with the transaction. ”

Amanda M. · Norway, ME
Verified · Nov 30, 2023

“Your transport service did a very good job. Communicated frequently with updates. Milly, (now Molly) is one very special little girl.”

Shirley M. · Palm Desert, CA
Verified · Nov 30, 2023

“Was fast and the tracking device is pretty cool so that way you are not constantly calling them looking for your dog ...And also we love our little guy couldn't ask for a better dog ”

Dennis B. · Pelham, NH
Verified · Nov 30, 2023

“Delivery was great and the driver was so nice and helpful!! Thank you PAWRADE for a wonderful experience. We are thrilled with Callie and highly recommend PAWRADE to anyone looking to adopt a fury baby!! ”

Carol S. · Danville, IN
Verified · Nov 29, 2023

“Great experience getting our new puppy. The transportation company did a great job and we were able to track our puppy all the way to our door. ”

James P. · Dover, DE
Verified · Nov 29, 2023

“Great to work with. ”

Roger M. · Knoxville, TN
Verified · Nov 29, 2023

“I love my puppy, she everything I was looking for! I would of never found her with out Pawrade. My only suggestion is I wish I had more information on the travel. My pup was flown from Texas to Washington 2 days prior to Thanksgiving. The girl that I was working with left the company on Friday, and it wasn't until the day of the travel did I finally hear from someone that she would be traveling that day. It took over 11 hours and 3 flights, but she made it just fine and the travel nanny was excellent! But, next time COMMUNICATE! tell us the expecting parents what is going on, let us know the customer service person left and who our new contact is. Also, each service had different hours, some closed at 5 eastern time. Others at 7 eastern time. That's 3 -5 pm Pacific. All in all, I have a very beautiful, healthy puppy. Thank you”

Kathy S. · Spokane, WA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.