“Overall great experience! Everyone I have interacted with throughout the process has been so friendly, helpful, and knowledgeable. ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Pyper is a Sweet Little Girl! Everything went smooth.”
“Landon, now known as Lance, has been a perfect puppy. He is very calm. He's only had 2 accidents in the house. ”
“This was a great experience!! Our new puppy is smart, beautiful and exactly what we expected. Thank you so much”
“Pawrade was amazing from start to finish. Great communication, very quick to answer questions, and most importantly, led us to our beautiful new puppy. Thank you! ”
“They were good to work with initially. My puppy has been sick since we got her. She has hook worms. She had to go on a special diet, 3 different medications. 3 visits to vet. But we do love her so much. She is a blessing in our lives.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I was very happy and excited to meet my new puppy ( Shiba Inu ) . pawrade was very well organized with how they handle the process of meeting your new puppy and this is my first dog a dim am very happy she was everything I wanted and more I highly recommend getting a new dog with them.”
“Pawrade was such an awesome first time experiencing for buying a dog. They gave a breakdown of everything I needed to know plus more. They were very helpful throughout this whole journey, I am extremely grateful my furry baby made it home to me healthy. ”
“great service and a fantastic puppy”
“Pawrade opened up a lot of choices for me from choosing a breed through the sale and delivery of my puppy. I was dissappointed that she arrived very dirty and unbrushed. All of her entire legs were stained from urine and she smelled of urine. I was told her nails were clipped but they were not. I was very, very dissappointed and was concerned about conditions and care of the breeder. I spent a day cleaning her up with a Double shampoos bath, cleaned her dirty smelly ears, clipped her nails and then brushed her thoroughly. I do hope someone will check up on the breeder.”
“We love our new puppy. She has such a sweet personality ”
“I've had 2 wonderful experiences with Pawrade. I bought 2 puppies a month apart from different breeders. In both experiences Pawrade's customer service was excellent. They kept me informed throughout the process and documentation was organized. They stood by their promise after a simple miscommunication. Thank you Holly & Lois for your support. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“So in love with my little baby girl! Thank you so much!! ”
“Used Pawrade for the first time to buy our Pomeranian pup. I was nervous about shipping but the service was reliable and I was kept informed every step of the way. Our little guy arrived healthy and happy. He even ate and drank right away. Nice experience. ”
“Pawrade provided exceptional service from beginning to end. All of our questions and emails were answered in a timely manner. The process was very straight forward. Breeders are vetted, and the people at Pawrade are passionate about connecting adorable pets to loving homes. Absolutely the best pet purchase experience we have ever had - definitely recommended. ”
“She came home well taken care of. ”
“I am more than pleased with my experience with Pawrade. Easy communication the entire process. I reached out about Pauly and received an immediate response. I did my research within the site and I felt secure making a payment of this size through a website. Everyone involved from the breeders to the puppy travel to the managers with Pawrade seem to really care about the health and we'll-being of our puppy. With all the advice I felt completely prepared for Pauly when he arrived. His transition was great. The puppy travel was worth every penny. You get gps to watch them travel to you and he was here within 24 hours. The guys with the puppy travel service seemed to genuinely care about Pauly as well. Pauly is absolutely perfect and such a sweet well tempered puppy. And he was already being trained on a puppy pad! Overall I would recommend Pawrade to any and everyone I know. We're so thankful to have Pauly as the newest member of our family. ”
“Sakura was exactly as advertised, Pawrade support team was constantly in contact throughout the process, the process was simple, and the transportation team was excellent. Very satisfied with the experience. ”
“Very professional and safe transaction. Safe meaning didn't have to worry about getting scammed ”
“Pleasant experience. Representatives well informed and at the end ended up with the sweetest little puppy. Thank you from the bottom of my heart ”
“the whole experience from start to delivery was awesome!!”
“Chance is a happy boy. He showed up clean and well taken care of. Im very happy with the transaction. ”
“Your transport service did a very good job. Communicated frequently with updates. Milly, (now Molly) is one very special little girl.”
“Delivery was great and the driver was so nice and helpful!! Thank you PAWRADE for a wonderful experience. We are thrilled with Callie and highly recommend PAWRADE to anyone looking to adopt a fury baby!! ”
“Great experience getting our new puppy. The transportation company did a great job and we were able to track our puppy all the way to our door. ”
“I love my puppy, she everything I was looking for! I would of never found her with out Pawrade. My only suggestion is I wish I had more information on the travel. My pup was flown from Texas to Washington 2 days prior to Thanksgiving. The girl that I was working with left the company on Friday, and it wasn't until the day of the travel did I finally hear from someone that she would be traveling that day. It took over 11 hours and 3 flights, but she made it just fine and the travel nanny was excellent! But, next time COMMUNICATE! tell us the expecting parents what is going on, let us know the customer service person left and who our new contact is. Also, each service had different hours, some closed at 5 eastern time. Others at 7 eastern time. That's 3 -5 pm Pacific. All in all, I have a very beautiful, healthy puppy. Thank you”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


