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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 158 of 337 · newest first
Verified · Nov 29, 2023

“It was a fantastic process from start to finish. I really appreciate the communication from all involved. Highly recommend!!”

Greg B. · Kenosha, WI
Verified · Nov 29, 2023

“Everyone was super helpful from finding, to purchasing, and delivery will be using pawrade again in the future.”

Kevin G. · Pensacola, FL
Verified · Nov 29, 2023

“Highly recommend, the whole process was great!!!”

Jeffrey J. · Flowood, MS
Verified · Nov 28, 2023

“The process was easy and I just love my new puppy! Wonderful breeder and very accommodating. Overall a great experience!”

Meghan B. · Atlanta, GA
Verified · Nov 28, 2023

“My sweet puppy Enzo turned a year old today. Pawrade was fantastic from start to finish ❤️”

Christine F. · Placerville, CA
Verified · Nov 28, 2023

“Everything went smoothly and my family is beyond estatic to have hime”

Adrian J. · Bolingbrook, IL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Nov 28, 2023

“We are so excited to finally have our new puppy home. Pawrade made finding and purchasing the right puppy fun and easy. He arrived happy, healthy and very feisty! ”

Cindy O. · Sugar Land, TX
Verified · Nov 28, 2023

“Such a smooth process. Everyone was so super helpful and our puppy got to us healthy and so happy!”

Steven T. · Hobbs, NM
Verified · Nov 28, 2023

“Thank you very much for Sebastian.We love him very much.Hi is a wonderful puppy.Eweryone in Pawrade was excellent.We recommended. ”

Augustyn W. · Park Ridge, IL
Verified · Nov 28, 2023

“This was our second time using Pawrade. The service is comparable to fine dining. If you are looking for a exquisite puppy purchasing process this is your place. Both our puppies are perfect and were handled with care. ”

Larissa M. · Port Orange, FL
Verified · Nov 28, 2023

“This was the first time I had ever purchased a puppy before and the whole process was seamless. They were in constant communication with me and answered every question I had. I would recommend this company to anyone who is looking to purchase a pet”

Clayton U. · Ontario, CA
Verified · Nov 28, 2023

“The pup is great, however, communication could have been better. First of all we had no idea we would have a middle of the night delivery. Also all the messages I received said NOT to get any vaccines for 10 days, however, the paperwork we received from the breeder's vet showed no vaccines. At her first vet visit here, I called several times to get clarification but couldn't get anyone on the phone. We went ahead and vaccinated her here hoping she wasn't getting them twice. ”

Melissa L. · Crofton, MD
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Nov 28, 2023

“They're terrible. They sent me the wrong dog and broke my heart after demanding it back via legal and financial repercussions. ”

Shawn K. · Albuquerque, NM
Verified · Nov 27, 2023

“Overall a good and easy experience. Couple things that could have gone better: 1) I did not receive an ETA so was surprised when my puppy arrived at 6:15am. 2) My puppy's profile said he was 2lbs, and he is actually 13lbs so nothing I got fits. I'm guessing they never updated it from his birth weight so make sure to ask for an updated weight.”

Viviane L. · Tucson, AZ
Verified · Nov 27, 2023

“He is very very cute.”

Holly B. · Vero Beach, FL
Verified · Nov 27, 2023

“Everything went smooth and everyone was delightful to work with! Theo is home and happy!!”

Hanna M. · Palmer, MA
Verified · Nov 27, 2023

“We love our new family member Neo( originally Chien) everything went smooth and communication was easy and super responsive! Defiantly going to get our next puppy here!”

Jeremiah R. · Havelock, NC
Verified · Nov 27, 2023

“All of my concerns were addressed and questions answered. ”

Bre M. · Birdsboro, PA
Verified · Nov 27, 2023

“Journey is doing great she is with her two new Sisters. ”

Christine B. · Tarpon Springs, FL
Verified · Nov 27, 2023

“My transaction was flawless. Thank you so much. Penelope is a beautiful boxer. And I chose to have transported to my home and you guys did magnificent. Very efficient and very quick. From the time you left to the time you arrived at my home I could watch on my phone the whole way. Very pleasant experience. Absolutely would use again. Thank you so much again…”

Wendy R. · Henderson, NV
Verified · Nov 27, 2023

“The experience was great . The driver Jason who drove my puppy here was fantastic kept me informed. Also, Emma, who was helping me with buying the puppy, always got back to me. Thx everyone !!! ”

Cindy D. · Carlsbad, CA
Verified · Nov 27, 2023

“This process was genius!!! Easy and honest operation😍”

Andy V. · Los Angeles, CA
Verified · Nov 27, 2023

“Everything worked as planned. The selection, payment, and transport arrangements were accurate and timely. The transport "nannies" were so kind and kept me well informed of progress. AND THE PUPPY WAS ADORABLE!”

Priscilla R. · Farmington, NM
Verified · Nov 27, 2023

“Thank you for our new baby we are very happy with your service God bless you All”

Paula B. · Mastic Beach, NY
Verified · Nov 27, 2023

“Pawrade was amazing for all my puppy needs! I knew I wanted my current pup to have a companion and the staff was so helpful in helping me accomplish that. All my questions and concerns were addressed in a timely fashion and the staff is extremely helpful. I would highly recommend. In the future, long, long future, I would be most likely to go through Pawrade again. Thank you all!”

Randi C. · Riverside, CA
Verified · Nov 26, 2023

“Communication was great at all times. They made adopting a puppy half ways across the states easy. They handled everything and all I had to worry about is picking up my boy from the airport. Thanks for everything.”

Alex A. · San Diego, CA
Verified · Nov 24, 2023

“My experience on pawrade.com has been great. From my search for my perfect furbaby to finding him, the whole process has been wonderful. Thank you all so very much for the professionalism and the courteousness of all that were involved with my purchase. Shannon ”

Shannon S. · The Villages, FL
Verified · Nov 24, 2023

“I have a beautiful addition to our family. Pawrade delivered the puppy as promised couldn't ask for a better experience. Thank you!”

Mary K. · Okeechobee, FL
Verified · Nov 24, 2023

“Amazing all around experience. Just received our puppy with its transportation nanny. Our puppy is so cute and full of life. Thank you Pawrade for making our home complete. ”

Thomas P. · Pleasantville, NY
Verified · Nov 24, 2023

“It was reassuring having Pawrade ensure that the breeder is not a puppy mill, the one month health insurance and health guarantee are also an added bonus. We are so happy having our new puppy as part of our family. For others benefit...Not sure if it's part of the possible spam feature on my phone, but it did cause trouble with our communication via phone calls, but it was a glitch that, once recognized, I was finally able to fix. ”

Lisa B. · Youngstown, OH

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.