Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“The service, staff and communications were excellent. From start to finish the process was smooth Staff was very professional and quickly responded to every question promptly. Would recommend them to anyone. I am sitting here with my sweet, happy and healthy puppy. Thank you for making this all possible. ”
“Thank heaven this puppy was healthy because there were a lot of negative glitches along the way: 1) I had e-mails from several people and I didn't know who to respond. 2) I asked to speak to the person who would be delivering my pup and was told that I would get an email - I needed what to purchase in order to be prepared for her delivery 3) I It was obvious that this puppy had no puppy training. At 25 weeks she should have had potty training and how to be a puppy, i.e., she has no idea how to play like a puppy. 4) I was given a small plastic bag of the puppy food she was eating - she wouldn't touch the food. 5)I was sent a nasty e-mail stating that I could expect going to jail if I didn't send in a payment. If there was an issue, all you had to do was to call me. Would I recommend your company to others: NOPE!”
“We love our new puppy. Thanks pawrade for make it happen. ”
“Very Nicely Done! Pawrade walked me through all of the steps, and it was seamless. I would definitely recommend to anyone looking for a puppy if you don't find one in a rescue. I love the way they help you through each step. I would like to have had interaction with the breeder during the process. The only time that that was possible is after you have purchased the puppy, and I was able to talk with her. She was also the best and I am still communicating with her about the puppy. The puppy was also older that what they have pictured on their website so watch that birth date when you're looking at them. All in all, I was very happy with my experience. Thank you all. Thank you all, Kim”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“That was an amazing process to have our puppy in home”
“My experience with Pawrade was fantastic from the very beginning (a shout out to Tony!). My questions were answered, my stress over transporting the puppy (Down Home Pet Transport) was reassuring, the representatives were caring individuals and kept me informed on their progress while enroute to my house, to receiving my little bundle of joy, as I finally was able to hold him in my arms! I am thrilled and looking forward to many years with my new puppy! Thank you to everyone involved. You all were quite professional and kind!”
“Thank you. I love my puppy so much. He is so much fun. ”
“I was looking for a small dog that would stay small and could ride in my truck with me. The process was easy. The breeder was very accommodating as I had to drive 10 hours to get him and was way late due to traffic. Puppy is the same advertised, playful and seems to be in good health. Getting a checkup in 2 hours. Very very happy with my new lil riding buddy. If u can't find what ur looking for at a shelter! (Which i did look for) I recommend pawrade. If I use again I will def look for a puppy that's closer, but he was worth it!”
“This was my first time using Pawrade. I was skeptical because I have been burned online before. Stating that, Pawrade was easy to use and walks you through the process step by step. I now have an amazing puppy and will be using this service again to get another one! Thank you for an amazing experience! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We had a great experience in our adoption process with Delilah. Everyone we interacted with was very responsive and helpful. We appreciate everyone involved in the process and we could not be happier with Delilah, she is adorable and such a happy girl!! ”
“From the very first inquiry until our puppy was delivered Pawrade went above and beyond to make our dream a reality. We love our new puppy Noel. ”
“We were so happy with Malia seen she frist arrived to our home , the driver were wonderfull with her and kept us in touch through out the whole journey we are so so happy with Mia she is full of joy ,love and happiness.Malia make our house happy like her and we love her so much. sincerly Nopmanee Cashel”
“Our experience was exceptional starting with my 1st phone call when I spoke to Puppy Concierge, Michelle. After that our Customer Concierge, Christie was phenomenal. She responded to every question and concern (& I had lots) in a timely manner, connected me with our breeder and reassured us at every turn. When the day finally arrived to meet our precious puppy (which we renamed Cali) the transporters were equally gracious and very helpful with the handoff. She came to us happy, calm, clean and Oh! So sweet!! We could not be happier with our experience and want to thank the the staff who helped us navigate this overwhelming process. ”
“Working with Pawrade was a great experience. Devin and Carlie always followed up to all my questions and concerns. Devin even set up a ZOOM session with the breeder to see my puppy. My only issue is with Pawrades's policy of a mandatory vet exam within 72 hours of receiving Chloe. My vet could not see her within that time frame. I called all the vets in my area and they were booked through the next few months. As a result, I will forfeit the first 14 days of my Health Guarantee, through no fault of my own. Other than that, I have no complaints. The staff were awesome and we love our new puppy. She's so sweet!”
“Process of purchasing and receiving my puppy was very easy. Puppy was delivered as scheduled. It's been a complete joy having a new puppy around the house.”
“I can't be happier with Jayceon (now Jimbo), and the entire process of getting him. He is the absolute sweetest little guy! Pawrade is definitely a broker I will recommend to EVERYONE!!! I always felt like I was in the loop during the entire adoption, and if a phone was needed, the Pawrade team was available. Keep up the great work!!!!”
“My experience with Pawrade was exceptional. Super communicative, supportive, full of information, and it resulted in the arrival of the sweetest, most wonderful pet I've ever had.”
“Everything went perfect. Everyone kept me informed every step of the way and answered all my questions Gigi is home and doing great!”
“Zoey is a loving addition to our family. You folks were great and made it easy to get her. Thanks”
“We ABSOLUTELY LOVE our new little addition to our family! Homie, formally known as Larry, has seamlessly integrated into our family and has brought love & joy ever since. I am sincerely greatful for Pawrade's impressive professionalism, walking me and the breeder every step of the way to Homie.... they really do care and follow up on every, single, step! Coupled with PetPay, Pawrade is an exceptional, trustworthy, and reliable doggie adoption service.... 5 STARS 🌟🌟🌟🌟!! Genuinely thankful, Bobby”
“Everyone at Pawrade was great to work with. From the sales team, to the concierge, to the delivery team. It felt like everyone was truly interested in making our experience pleasant, while making the puppy's health and care their #1 priority. The only note, is that the laws and standards for care (vaccines, etc.) may be different in your state than what Pawrade is recommending. The two Vets we spoke with here in Florida, were adamant about doing the DA2PP vaccination; which was not done prior. Pawrade had also recommended that we buy the food that the breeder was using and gave us the name of it. Unfortunately, it was NOT the food the breeder was using. The breeder sent us a sample bag of what they recommended and it was the same as what our vet wanted. So we're stuck with a bag of food they we may be able to use as she grows. Other than a few minor things, we are extremely happy with Pawrade and their willingness to answer any questions and they were very accommodating.”
“Very helpful, polite, and knowledgeable staff. My only criticism is regarding your e-mail process. It would be helpful if telephone numbers and information that I need to respond to was sent in such a manner that it can be responded to by a link rather than having to enter the information manually. Some information did include a link but some did not. Also, I often received duplicate or even triplicate notifications that I had a new message to read but, when I checked, only the prior message I received was present. I don't know whether this is at your end or mine but I wanted to make you aware that I was having a problem with repeating notifications in case it is a programming issue.”
“This was an amazing experience. Though the process can be a little overwhelming, it is also comforting to know the due diligence that you do with respect to both me as the adoptee and the breeder. I have already begun letting people know what an efficient and trustworthy organization you are. thank you again for helping me find my fur baby. Elaine and Calvin”
“Everything went well. Had a few challenges with my transportation communication but that was partly because I somehow gave my old work number. Called and talked to them and gave my actual number to them but they forgot to update it. Anyway it all worked out and they managed to wake me in the middle of the night 😀. We love the new little addition to our family.”
“Smooth & easy process, from purchasing to delivery. Couldn't recommend Pawrade enough! ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
