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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 160 of 337 · newest first
Verified · Nov 17, 2023

“Pawrade helped me to find my puppy. We used flight nanny as a delivery method. The puppy arrived healthy. Very pleased with the experience. ”

Venera Y. · Laguna Niguel, CA
Verified · Nov 17, 2023

“This experience was amazing!! 100% transparency and help with the entire process! Puppy arrived on time and healthy. ”

Jesse S. · Watertown, CT
Verified · Nov 17, 2023

“I'm in love with Tyler 😍 I have never seen such beautiful puppy in my life! Thank you 🙏🐶❤️💄”

Heide M. · Manhattan, NY
Verified · Nov 17, 2023

“This is my second time using Pawrade. I was leary the first time, there are so many scams out there. But I was proven so wrong. I love pawrade and feel very good about the care and attention each member takes in each step of the process. And the puppies are just the Sweetest. I highly recommend pawrade for anyone looking for a quality puppy. ”

Lurana G. · Aurora, IL
Verified · Nov 17, 2023

“Thank you very much for my new family member!!❤️”

Polina M. · Bronx, NY
Verified · Nov 17, 2023

“Overall great experience! We got our new fur baby without any issues so far. ”

Josue A. · Fremont, NH
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Nov 16, 2023

“I am very pleased with my puppy. Everybody was very helpful and patient with me because the puppy I really wanted had a serious health issue. Everybody I talked to was very helpful. The transport guy was great. I would definitely purchase another puppy from Pawrade.”

Kathleen G. · Whitehall, PA
Verified · Nov 16, 2023

“Everything went really well. The staff was unbelievable and helped me with all my questions and confusion as I was getting ready for my puppy. Everyone was awesome and I'd recommend you all to everyone. Thank you❤️”

Maureen B. · Spring Lake, MI
Verified · Nov 16, 2023

“Pawrade did an excellent job in helping me find Tyson. He is a good boy, already potty trained when he arrived and learning commands. Well tempered. However, the delivery service they provided was far from a a pleasant experience. The delivery driver got into a car accident and my puppy was delivered late with an ear infection and had worms. He was supposedly checked on 11/9 and sent to me on 11/12. We went for his check up on 11/14. Not sure if he was ever fully checked. ”

Garrett G. · Hoboken, NJ
Verified · Nov 16, 2023

“I was very pleased with the progress! The end result was even better! We are in love with our little fur baby!! ”

Melissa J. · Ewing Township, NJ
Verified · Nov 16, 2023

“We have our bundle of joy. So pleased that we found Pawrade. Was easy and pleasure to work with. Was so patient was so many questions. Helped with every aspect all documentation our puppy arrived safely at our door very reputable highly rated. If you are looking to add to your family please consider this company. We are glad we did. ”

Janet M. · Charleston, SC
Verified · Nov 15, 2023

“LOVE MY BERNESE MOUNTAIN DOG PUPPY. SHE CAME TO US HEALTHY, HAPPY, AND READY TO BE LOVED! GREAT COMMUNICATION THROUGHOUT THE PROCESS.”

Catherine S. · Edgewater, MD
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Nov 15, 2023

“This was our second mini dachshund. Everything was fine. This time it was wonderful, we had flown the pup and escort. I recommend this option, no stress for the dog,. I'm extremely happy with the dog. I recommend PAWRADE for any dealings for dogs etc. THANK YOU !!!.”

Al T. · Wethersfield, CT
Verified · Nov 15, 2023

“Amazing service so far. Very happy with the process.”

Michel M. · Mountainside, NJ
Verified · Nov 15, 2023

“Shana, did a great job. Thank you again”

Deborah M. · Tuba City, AZ
Verified · Nov 15, 2023

“We had a wonderful experience with Pawrade. The communication was excellent. All of our questions were answered in a timely manner, and our Seraphina (Whoodle pup) is healthy and happy! I would definitely recommend Pawrade to any future pet parents. Thank you to all involved in this process!”

Katherine M. · Tampa, FL
Verified · Nov 15, 2023

“We enjoyed working with Kira Albano, Carli Rivera, and Cindy Walter at Pawrade to bring our new Sheltie puppy home! Appreciated the prompt and professional communication with all three. Our experience with the breeder was also fantastic; she was very kind and helpful. We are thrilled with our new puppy, who is healthy, seems well socialized, and made the 9-hour drive home with us like a champ! Thank you to Pawrade for the great start to a long and happy life together!”

Lorilyn J. · Cedarburg, WI
Verified · Nov 14, 2023

“Transaction and process was smooth, I will likely use this service again in the future. Only issue I had really was not being able to get in contact with the actual breeder until the day before my pickup date, which is unfortunately when I found out they were located an extra hour out from where I was told by Pawrade, which the breeder and I agreed was unnecessary. Other than that, quality service and quality dog.”

Brandyn B. · Clarksville, TN
Verified · Nov 14, 2023

“You all were and continue to be awesome in your communication and transparency! Thanks for your care of our fur baby, newly named Mahala Dinh Davis! =-)”

Capri D. · Cleburne, TX
Verified · Nov 14, 2023

“From start to finish everything went smoothly while working with the people at parade. I've got my sweetest Piper now and couldn't be more thrilled. There was a little delay while she was traveling to me because the driver hit a deer but the gentleman was in constant communication with me sending pictures assuring me that my puppy was safe and sound. I couldn't ask for a better broker, service, concierge and entire team. My puppy is extremely healthy eating like a champ. Her bathroom habits are perfect. She is playing and I couldn't be more happy mama. ”

Stefanie R. · Bermuda Run, NC
Verified · Nov 13, 2023

“Great people. Easy process”

Winston T. · Mount Pleasant, SC
Verified · Nov 13, 2023

“It was great working with everyone and made getting the Puppy easier. ”

Jason P. · Rapid City, SD
Verified · Nov 13, 2023

“Brie is a beautiful Scottish Terrier puppy. My Vet confirmed her health on 11/9/23. The man who transported her to me was very kind, professional, and safe. I believe Pawrade handled all my questions and interactions in an excellent manner.”

Sheila L. · Bexley, OH
Verified · Nov 13, 2023

“Finding my new fur baby through Pawrade was a breeze! She arrived happy and healthy. I highly recommend the flight nanny option - it's worth the extra expense for peace of mind and less stress on the puppy. During and after the purchase, I found the pawrade customer support team to be kind and highly responsive to my questions and requests. 10 out of 10 recommend!”

Melissa V. · Los Angeles, CA
Verified · Nov 13, 2023

“This was the first time I had ever used Pawrade. My husband had suggested that we start looking for a Golden to add to our family. We had a Golden a few years ago, but he passed at the age of 12. I really did not spend too much time on other sites. Due to SEO, your site came to the top when searching for Goldens. I reviewed the comments and called the main line a few times to ask various people about the company, how long they had been in business, satisfied customers, etc. However, after much consideration, we decided to select Pawrade and our new member of the family - Gracie. Your personnel were very helpful and connected us with the breeder. We decided to drive to pick up Gracie. We are beyond thrilled with Gracie. She is a precious dog, and we are so happy that she is a part of our family. Thank you Pawrade. ”

Jennifer C. · Suffolk, VA
Verified · Nov 13, 2023

“Our puppy was delivered Friday night 11/10/23. He is beautiful and so loving. I have already spoken to the breeder and am very happy with this wonderful French bulldog. I must admit I was a little skeptical of the process at first. But everything came together an I could not be happier with this puppy. ”

Leon S. · Goldsboro, NC
Verified · Nov 13, 2023

“Everything went very smooth, we had paperwork from the kennel with shot and health assessments upon arrival. Also, health insurance papers were emailed prior to the puppy's arrival. The delivery agent was very helpful to provide all the information we needed. Pawrade did a great job of keeping us informed through the entire process. Thank You!”

Bruce W. · Ft. Wayne, IN
Verified · Nov 13, 2023

“My wife and I could not be more satisfied with OUR choice of puppies ( Min. Schnauzer) and the entire process from purchase to air delivery to follow up by Pawrade to insure that our puppy is being cared for properly by folks they don't know. It was all very structured and executed professionally. I am extremely impressed by the breeder to produce high quality puppies. She arrived by air and when we took her out of her crate she was so mellow and calm we were surprised. She took right to us and has never displayed anything other than a well raised and adjusted puppy. We could not ask for a better all around experience. I was especially grateful when I spoke to a young man at a pet store who lost all his money to a disreputable out of state breeder. I recommend Pawrade unequivocally.”

Donald B. · Denver, CO
Verified · Nov 13, 2023

“My transaction with Pawrade was great. They kept me informed all the way through the transaction and it was easy. Also, the guys that delivered the puppy were great.”

Deanna S. · Falling Waters, WV
Verified · Nov 12, 2023

“Kenny our Puppy Consierge was great! Tom, Carlyle's breeder very helpful as well. I'm not sure if it was the ride in the crate, or what, but Carlyle did not smell good upon pick up. He really needed a bath when we got home! My only negative comment would be: Way too long before receiving contact information with the breeder. We drive from TN to Oklahoma and then Missouri to pick up 2 Pups. Did not know where we were going till day before. Not a big deal really it just seemed odd. Other than that? ⭐️⭐️⭐️⭐️⭐️”

Marco C. · Spring Hill, TN

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.