Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Kenny our Puppy Consierge was awesome. Chelsea Omar's breeder really webt the extra mile. Doggie toys, treats cleaning supplies all in a nice title bag. Plus Omar was really clean and smelled good at pick up. 5 Stars for Chelsea! 🌟🌟🌟🌟🌟”
“Everything was made easy along the way. I could call with questions, and they kept me up to date with all the information I needed. My baby arrived right on time, and she is everything they promised. Very happy. ”
“Great costumer service answered any question I had and very helpful throughout the whole process.”
“She was happy and healthy upon arrival. We are in love with her. Thank you for an amazing puppy.”
“We had a wonderful experience with Pawrade. The communication was top notch. All my concerns or questions were answered in a timely manner, and my pup came to me healthy, happy, and even with a few tricks already learned! I would definitely recommend Pawrade to any future pet parents.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“All i all we feel that everything went Great ....Rainey is everything we wanted, she is our 6th Golden puppy and we are learning all over again (sleep, sleep, my kingdom for some sleep). Maggie, our 10 year old Golden, is still trying to warmup to her, but that will come in time...we just love her and thank you for all you have done in making this happen...George”
“The experience was wonderful from the time I decided to have a new fur baby to the time Clark arrived home. Pawrade's staff went above and beyond my expectations . Thank you so much! Judith ”
“We absolutely love Dazzle! She fits into our family perfectly. She is super friendly, playful & just plain darling! She was delivered to us in a timely manner all fresh & clean. Thank you for your super service.”
“Everything is fine except that there is an issue with the extended medical insurance with Met Life. I paid $250 for the insurance, but Met Life has no record of it. Raya is a delight and adapted to her new home seamlessly. ”
“She has bought so much joy in the few hours we have had her, we just love her. Thank you Sapna”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The puppy is truly a joy. He is fun and has a great attitude .”
“Harrison got here early! The guys who delivered him were wonderful. We are so happy to have our boy with us. He's had an exciting day exploring our house and grounds and visiting his furever vet for his once-over. He's just as described and the perfect puppy for us. We're in love with him already. Thank you for doing a stellar job!”
“Love her, she is perfect 🥰 💞 ”
“Great experience. I bought 2 other dogs direct from breeders & this was an identical experience. ”
“This was a great experience and the staff at Pawrade was awesome. Truly everything they said happened step by step to the T.”
“Everything went perfectly. Top Notch Service. This our 2nd purchase with Pawrade and we've had a wonderful experience. The communication is 10 out of 10. ”
“Very helpful support. Excellent source of information.”
“I have had a great experience with Pawrade! We found the perfect puppy for us and Pawrade made the buying of the pup fast and easy! Our pup was delivered right to our door. She was in perfect health and was glad to see Her New Ma & Pa. If we ever decide to buy another pup, we will do so through Pawrade!”
“Very pleased and he is adorable and perfect very healthy I could tell he was raised very well by people who loved him cause he's very clingy and attached to me. This time around it was much easier than the first time With the purchase process. I just wish that there was a little more backgrounds and checking into the buyers for the puppies Safety.”
“From the time I was interested in Hope until the day she arrived great communication, very informative and transportation was amazing. She was avery happy and clean puppy apon arrival and fit right in! ”
“Everyone we had contact with at Pawrade was helpful and a pleasure to work with in acquiring our new fur baby. We changed his name from Shade to Sambo and he is delightful!”
“Great experience!”
“Pawrade made the process easy to find our new babies. We are absolutely in love!!”
“My puppy was clean and happy. Guys were courteous and on time. Gave me frequent updates. I love my puppy Raelynn 🐶 ”
“I'm enjoying Barton. Barton is having itching issues. I have him on flea and tic med”
“It was such and amazing experience, from start to finish pawrade was amazing , ryan our new puppy is such a sweetheart , we can't thank you guy's enough ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
