Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everything went well! No complaints”
“Such a smooth process. Received a happy healthy puppy. Would highly recommend pawrade to a friend!”
“easiest and safest way to buy a new member of the family I could not be happier. Thank you!”
“Great communication and great delivery service. My new puppy is so cute and happy. Thank you guys!”
“Good stuff: the staff communication and follow-through were excellent. Our puppy arrived in good health and seems to be well cared for. Good to know stuff (Pawrade did not respond to my request to address these issues before I wrote this review): I'm not confident that we weren't provided a puppy from a mass breeder. Red flags ahead of time include not being able to visit the puppy at the breeder, or being able to see the parents by video. I'm also concerned that I was told the wrong location of the breeder (by 25 miles). When I went to pick up the puppy, locals indicated the actual northern Indiana region of the breeder is notorious for puppy mills. Finally, my pre-purchase communication and the "no puppy mills" marketing led me to believe we were dealing with a small-volume breeder. After purchase, we received the breeder's address, and Google Maps indicates it is a large operation with construction adding more. Hopefully this helps you decide whether to proceed.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Our little guy is amazing! So happy we found him, thank you!”
“From purchase to delivery, the communication was A+! Pawrade definitely chooses their breeders carefully! Thanks for all of the support with our handsome puppy, JJ (aka John)!”
“Every part of the process to get our new puppy has been well explained and quite easy. Also, all the people we worked with were so friendly and helpful. It was all a good experience for us.”
“We are all excited to have Shane he is adorable and very cute. We will make him a part of our family.”
“Excellent customer service”
“Representatives were curtious and kept me up to date thruogh the whole process.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“WOW WOW WOW! Pawrade was fantastic getting me the most adorable puppy in the world from half way across the country from me. My new Wheatie is the most adorable and sweetest ever! Pawrade made the process so simple right down to managing the car transfer of him door to door from the breeder to my home. EVERYTHING went really really great and we have a new family member we all ADORE. THANKS for making this all happen so quickly and efficiently. Gretchen, Archie and Rockie....our new boy!”
“The process went very smooth, the delivery and communication , But I arranged to offer the breeder Less money he/she agreed to but when I went to check out it was the original price. I also dis not want the extended warranty 250.00 but that went through they did agree to refund that , but not the other 550.00 which I thought they agreed to. So for that reason I would give less stars.”
“My toy poodle river is such a joy and he is a true Velcro puppy loves to cuddle a lot, such a sweet heart”
“The entire process was smooth and there was lots of guidance along the way. The family is very happy with our new puppy, and I will gladly recommend Pawrade to anyone looking for a puppy.”
“Very satisfied with Pawrade. It's been a great experience with them. Very professional.”
“Everything from start to finish was handled so professionally. We had been scammed before during covid so we were very very nervous about buying a puppy online. Pawrade kept us informed during the entire process. Highly recommend them.”
“The adoption process was very easy. My only negative experience was with the Wags on Wheels transportation of my puppy. She travelled from MO to Houston to Mississippi to the Panhandle of FL to the West Coast of FL then to South FL before comoing to Atlanta. That was WAY to long of a journey for a young puppy IMO! I would NEVER use their services again!”
“Always responded to my questions. The whole process went smoothly. I highly recommend Pawrade .”
“We absolutely love our new puppy - she’s perfect in every way! The process was so easy and so exciting having a puppy delivered - like Christmas morning. The communication overall was good - There was a lot of good, quick response in the beginning. Communication got a little more delayed as we got closer to getting her but still good - a little choppy during her delivery, but still decent. I would have liked a little more pictures with buying online - just difficult to try and figure out their personality and get a good feel for what they look like. Overall, it was a great experience and I would definitely recommend to a friend. Thank you, Pawrade, for connecting us with our new puppy. ❤️🐶”
“This was one of the easiest and best transactions I ever had to take part in. The wat you kept in touch with me and called to give information about my puppy was wonderfully done. If I had questions they were answered in good time. I mean I would do it again if I ever want a second dog and I would give your information out to any of my friend and family looking to get a puppy. Thank you soooo much. I am in love with my little guy just after 2 days with him. Thank you you for filling the missing part of my life after losing my boy last year.”
“The process to buy my puppy was seamless and the communication was really good. I am extremely happy with my new puppy. I highly recommend buying from this breeder and Pawrade.”
“The entire process was wonderful. The information sharing, Wags in wheels was wonderful. This puppy is the sweetest puppy and very bright. We have named her Bea (short for Beatrice). My heart is full. Thank you to all of you for the information and support. We love her.”
“Easy from start to finish. Great communication with Pawrade and the delivery service. Absolutely love my pup. Thank you!!”
“Extremely pleased with Pawrade’s process. Every question was answered promptly and very happy from the beginning of the process to picking up our puppy. 😊”
“I recently adopted my beautiful little Shichon puppy, Gia (formerly Vicki), and the entire process was seamless from beginning to end. Gia arrived safely via ground transport with the most gentle and loving handlers, which immediately put my mind at ease. At just 10 weeks old and 3 pounds, this tiny little girl has adjusted marvelously to her new home. She is eating well, had an excellent vet check on Friday, July 10, and has already become the princess of our community! She has many "aunties and uncles" who have completely fallen in love with her. Gia is everything I could have hoped for—loving, playful, sweet, and absolutely precious. She truly is a gem. A heartfelt thank you to my concierge, Donna, who guided me every step of the way, and to Ashlee, my vet liaison, who answered my many questions with patience, kindness, and expertise. And, of course, a huge thank you to Gia's breeder for raising such a wonderful little girl.”
“The Pawrade staff was helpful but also created some confusion in delivery. I asked to pickup on a Friday but they said that wasn't possible so I paid the 749 delivery fee for a weekday delivery. They called me at 1630 on Friday and asked if I wanted to pickup the puppy I went and picked up the puppy but they only refunded 649 of the delivery fee. The breeder was excellent and I would highly recommend this breeder. The delivery fee miscommunication aside the puppy is healthy up to date on all shots and has a good temperament.”
“Sable Grae (aka) Patty is everything we hoped for her to be. She is doing great with training and love giving! The transporter did a wonderful job…communication was great between us!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.