Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Just received a wonderful puppy from pawrade. They worked with me the through the whole process which went extremely smooth . I had my pup delivered to me and the delivery people were wonderful. I highly recommend this company. Just took my pup for her well check and she's very healthy. Thank you DA ”
“Everything about our puppy has been perfect. Pawrade receives my highest recommendation because from start to finish the process has been professional and flawless!”
“Great experience, my Puppy Concierge was terrific”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We just received our new puppy Remi and couldn't be happier! Remi is so cute, happy, and healthy. The experience from end to end has been excellent. Thank you! Dean”
“We are very pleased with all the process!!! Every single detail was covered with excellent communication! Follow up to all our inquiries were address on a timely manner! Thank you Pawrade!!! Chanel aka Bella is beautiful!!!”
“This has been a life changing experience, if I was to give any kind of a 5 star to anyone that raises puppies Pawrade would get a 5 and above from me they kept me informed all the way through my whole process of getting Calista I highly recommend them to anyone that is searching For a puppy, they went far and be on the call of duty kept me informed I had questions I called them I didn't understand something they were right there to walk me through every step of the way each one that I had talked to. I had to upmost respect for all the way down to the in the morning to sweet gentleman when they delivered her that's when it became real to me and we are both happy and doing great. I also have to give a five star on them in potty training we have had no accidents whatsoever in my home. I'm absolutely in love with this puppy thank you Pawrade,for trusting me, if I was looking for another mini goldendoodle it would be only throughPawrade. ”
“I have been watching puppies on pawrade for about a year. They have been very communicative through the whole process, answering all my questions and concerns. My puppy came bathed and happy. I've had her for a week and a half now and she is the best little friend! She's social, snuggly, and all around a happy healthy puppy! ”
“My experience with Pawrade was excellent. The site was easy to navigate. The messaging system was helpful and organized. All correspondence was in one location easy reference. The staff was very pleasant, knowledgeable, and helpful. I was guided through the process end to end. Thank you for the wonderful experience. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Easy to apply and receive instructions”
“I am so happy we used Pawrade for our new pup. The service and communication was amazing. Pawrade made the process so much easier to navigate. Our breeder was thoughtful, caring and put a lot of effort into their pups. We love our new baby! Thank you.”
“everyone's willing to help you and communicate with you, so you understand what's going on what you need to do and how to take care of your dog. They are all very sweet and kind, they share the excitement of a new family member with you”
“Everything went well”
“We absolutely love our beautiful puppy. We named her Ellie. She is such a love. She is so full of energy and has shown us that she feels safe and secure in her new home!! Thank you so much for all of your help!!”
“Everyone was very helpful with the paperwork and explaining everything as we went. Great job.”
“Pretty disappointed in the entire transaction. Thought we were getting a puppy, but a full grown dog was delivered. (Delivery at 5:25 AM . . . who does that?!) The paperwork we received has 4 different birthdates. We already love the dog, but feel like we got ripped. Timely and continuous communication, via their message service, until we took delivery and complained. Now the communication is lacking. Amazing how that works. Sorry, but I would NOT recommend Pawrade. ”
“My experience of getting a puppy through Pawrade was very good. Our new puppy is beautiful and getting to know her new surroundings. The meeting with our breeder went very smoothly. She was so nice.”
“Pawrade made getting my puppy (a 35th Anniversary present from my husband) a safe and pleasant experience. They walked me through all my questions and concerns and helped me find my new sweet Princess Penelope Fancy Pants (Penny). THANK YOU to Lilly, Carli, Reagean and all the people on my team for their patience and quick help. ”
“Very smooth and easy transaction with great communication. Cannot express to you how happy we are with our new puppy. Thank you!”
“Pawrade and its staff are amazing. I know you get apprehensive to Buy on line but all transactions & instructions are followed up with a live phone conversation with real Phone numbers. So assuring and they do a great job checking out breeders and new families can't say enough good things about this process. ❤️”
“I'm absolutely in love with Dolly. ”
“My experience with Pawrade was smooth and simple. I highly recommend Pawrade and if we get another puppy, we will definitely use Pawrade. We paid to have our puppy driven to us and the drivers were even great!!”
“amazing transport service! Excellent communication throughout the process. ”
“Just want to say a HUGE thank you to Pawrade, Kenny, Lois, Shannon, the breeder and puppy Nannys that drove my puppy to me. From the minute I called Pawrade to get my puppy til now, I have had an amazing experience. I am SO happy with my puppy. I sent a lengthy email to Dan Keener, I hope it reaches all involved and the owners/management of Pawrade. Thank you all for the care and help you gave to me and my new puppy! Sincerely, Kerri Wallace”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
