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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 164 of 337 · newest first
Verified · Oct 24, 2023

“Everyone at Pawrade was so helpful. They walked me through the whole process. Any questions I had they answered me promptly. The communication is great, you are not left wondering about anything. The puppy we got has a wonderful temperament, he is absolutely adorable. We loved this little guy the minute we saw him. Thank you to all involved in the process, from picking our puppy to delivery. We are very happy with our decision to work with Pawrade!”

Wendy G. · Newport News, VA
Verified · Oct 24, 2023

“My experience with Pawrade and every representative with this company was wonderful. It was really nice to work with such warm and caring people whose goal is to home these puppies in good homes to people who care. Pawrade was always there to answer questions and to assist throughout the process. I love my sweet puppy! He has been a joy and a great addition to my family....”

Diane S. · Clarkston, MI
Verified · Oct 24, 2023

“Great experience all the way through the purchase was well informed through the whole proccess.”

Nathannael M. · Aurora, CO
Verified · Oct 24, 2023

“Transmission of my dog was so smooth and efficient. Thank you! I would probably order from you again. ”

Begench P. · Brooklyn, NY
Verified · Oct 23, 2023

“Some of the process to get my buddy had some hurdles but we got over them and I couldn't be happier! The people at Pawrade were very caring and they did see the whole thing through to delivery. Only suggestion would be I wish I had more information on the breeders as you really have to trust this process as they will not share any information with you. ”

Brian P. · Scottsdale, AZ
Verified · Oct 23, 2023

“I am very much in Love with my new puppy Kristoff. He is so handsome and we have bonded wonderfully. He brings much joy and happiness to me. Lois was always very helpful and kind when I had questions about Kristoff and would get answers for me quickly. The Puppy Wagon person was very nice the night he delivered Kristoff to me. What I don't understand is why they took the route they took taking from Monday at some time of day to 12:33am Sunday morning to get him here. He lived in Loogootee, Indiana and only had to travel a little over 1,400 miles to make it here , a two day trip. Yet he went down a southern route through California and back up to Wyoming to be delivered. He was stressed and had been chewing on his foot causing a sore on his left back paw. I was also told by the Puppy Wagon person he was eating the liner which is another sign of stress. For a three month old puppy that just seems to be a lot to put them through especially for the cost of transport. ”

Tawana C. · Sheridan, WY
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Oct 23, 2023

“My puppy is wonderful. The delivery was on time and professional.”

Sandy M. · San Mateo, CA
Verified · Oct 22, 2023

“Puppy arrived in excellent condition. He was very happy and well taken care of for the trip. Delivery folks were professional on delivery time and all the finalized paper work that had to be done.”

Patricia G. · Denver, CO
Verified · Oct 22, 2023

“So far so good. Will be going to vet soon tomorrow!”

Lisa L. · Flushing, MI
Verified · Oct 22, 2023

“It was a pleasure doing business with you. You answered all my concerns.”

Debra L. · Ocala, FL
Verified · Oct 21, 2023

“While I'd rather my money go to a serious breeder showing and working to improve the breed standards rather than to a backyard breeder, I found myself with few options and grateful to have found Pawrade, who at least holds their source breeders to humane standards. My pup arrived healthy and playful. ”

Shelley L. · Livingston, MT
Verified · Oct 21, 2023

“We will stay with Camille. It is a religious name and it fits the Bible Hayden does she came at midnight it fits her.”

Qkinya H. · La Vergne, TN
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 21, 2023

“Easy transaction. ”

Ed D. · Moro, IL
Verified · Oct 20, 2023

“Great customer service ”

Rita G. · Torrance, CA
Verified · Oct 20, 2023

“Pawarde was extremely helpful throughout this entire process.”

Bob H. · Carolina Shores, NC
Verified · Oct 20, 2023

“I had Shadow (Allyson) yesterday afternoon. The guy was very nice. Shadow is still getting acclimated to her new surroundings. But will be ok in few days. ”

Marie D. · Concord, CA
Verified · Oct 20, 2023

“Libby, now named Valhalla is enjoying her new environment. Shes getting to know her older grumpy kitty sister very well. Im in absolute love! Pawrade is amazing! Responding within 24hrs and always there to answer any and all questions. Amazing service and reliable way to support professional breeders! ”

Bat-Or R. · New York, NY
Verified · Oct 19, 2023

“She was pretty wild eyed when I got her in the morning but she immediately made herself at home. She was running, playing with her toys getting all kinds of love. Today she knows her new name, is galloping through the house. She gets lots of love from myself and my grandson but seems to realize I am her main caregiver. Thank you, Pawrade for my sweet girl! ”

Malissa A. · Pennington Gap, VA
Verified · Oct 19, 2023

“I was so worried ,is this a scam ? some people told me ! I needed have worried my puppy arrived as promised bathed fresh active adorable ,so thrilled I would recommend this service to anyone and everyone wanting a quality pup! I would however ask pedigree papers coming with puppy . I would give them a ten out of ten! The wags on wheels mode of delivery excellent !”

Bonnie Bell · Enfield, NH
Verified · Oct 19, 2023

“You guys were great. Flight plans got slightly altered but it all worked out. Got my fur baby home safe. He's adjusting nicely and my vet gave him a perfect bill of health. Thank you all. Scott”

Scott K. · West Palm Beach, FL
Verified · Oct 19, 2023

“Would love to be provided the breeder's contact info once I've paid for the pet... Or perhaps, if you're hesitant to provide that direct info, then allow the breeder to respond to messages on the platform. Having that direct connection to the breeder would have gone a huge way towards reducing my stress vs having to go through Pawrade customer support.”

Chris S. · Burlingame, CA
Verified · Oct 19, 2023

“We got new puppy in 10days since when we first saw my puppy on the website! Before we found this website, we encountered a nasty scam, because of bad experience worry until the puppy arrived. I'm sure many others have had the same experience. If I were to suggest advice for getting another star, it would be that people get nervous every time there is a change in the number of people in charge from the beginning. If possible, the person in charge should take responsibility and maintain contact from beginning to end. When the puppy was delivered, I was very anxious because several people contacted me and their names were involved. If possible, I would be happy if there were videos and photos of tracking and getting on the wagon. But so far we are happy! Thank you for all!”

Tamiko H. · New York, NY
Verified · Oct 19, 2023

“We got Scammed the first try to buy a puppy in a Facebook group unfortunately. Beware on Facebook! I was hesitant to look at anything online. After finding Pawrade and reading all the reviews we started the process. Kenny was our first contact. Without doubt he made me feel the process was legit. The service and follow through was a great experience. The hand off to Shannon to coordinate the shipping and to Lois to help me understand paperwork and next steps was excellent. The transportation arranged... the couple drove from Indiana to Seattle. They had many other puppy deliveries on their way to us. BUT it only took 3 days and they have a gps tracking so you can see their journey. We constantly looked to see where they were, to the point we were standing outside because we knew when they would hit our street! Thank you very much to the team at Pawrade. Excellent service and communication. The Akada Ohana”

Keith A. · Seattle, WA
Verified · Oct 19, 2023

“The experience with the company was fantastic, everyone stayed in contact if I needed to talk to someone they were always available. We received our little girl extremely fast and it perfect health! Thank you so much for the wonderful experience😊”

Ryan K. · Phoenix, AZ
Verified · Oct 19, 2023

“Very easy process they keep you informed throughout the entire process. The puppy was just as expected perfect. Yes I would recommend them. I will also use them again in the future. ”

Karen N. · Schertz, TX
Verified · Oct 19, 2023

“It was a wonderful experience! Everyone kept in contact and kept me updated throughout the process which made it easy and less stressful. ”

Ann R. · Lafayette, LA
Verified · Oct 19, 2023

“From the moment I filled out the form for Dudley, aka Royal, we received nothing but kindness and support. Questions and or concerns were answered promptly. Dudley was handled with love and care during his transport. We are so thrilled with the whole process. Now we have our sweet puppy. Thanks so much! ”

Gail M. · Spanaway, WA
Verified · Oct 19, 2023

“I was concerned at first due to little communication. But I was Very pleased when puppy arrived. She is healthy, happy and acclimated well to her new surroundings. ”

Bobbi R. · Ellison Bay, WI
Verified · Oct 18, 2023

“First time user and Pawrade was fabulous! Great experience from start to finish with lots of communications and updates along the way. Our Mini Dachshund is beautiful, and arrived via ground transportation with no issues. Thank you to the MO breeders that gave us such an amazing pup and Pawrade for all the in between to get her to her new home. We will definitely recommend.”

Claire H. · Katy, TX

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.