Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Luca (Emilio) is a great pup! We love him! He's smart and a quick learner. I think he has now settled into a routine with us and seems very content. He's learning commands, doing fairly well with potty training, and has taken his first couple of walks on leash. He loves to play outside and craves fresh air. Thank you so much for taking care of the process to bring Luca to his new home. ”
“I am so happy to have "Tika" in my life. She is getting used to her new surroundings and keeps me on my toes! Thanks to everyone for making my wishes come true. She is very popular in the neighborhood and gets many compliments. A lonely Veteran Frank”
“I love my puppy!!! The entire process getting her was amazing. I would definitely use Pawrade again. ”
“Paperwork very confusing I'm still behind. ”
“I am very Happy with everything, especially with my new furry Baby. Every step by step, from beginning until I had my puppy in my arms, was excellent, gave me all the confidence and safety for all involved, especially for Sira (Celia). Thank You 🙏🏻 all, from the bottom of my heart ❤️. I Highly recommend 🐾 rade, to anyone who wants to adopt. Best regard's.”
“Just let me say that it was a very unpleasant experience. Lack of communication between the buyer and Pawrade!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The puppy is so wonderful and I couldn't be more in love with her. She has just blossomed over the past week or so. Workin with the many staff members at Pawrade was a pleasure; you folks are great! Every single person i worked with were amazing at their job. It's easy to tell that they love what they do as well as well as the puppies. The only issue i had had nothing to do with Pawrade, rather the shipping company. I was alarmed when Hope arrived, she was inexcusably dehydrated. I think they should have monitored the puppies better. That said, I would recommend you guys in a heartbeat! Thank you again. Matthew P.S. if you want to post this in your review section that would be fine with me. Feel free to omit my contact about the shippers, that wast just meant to be an fyi.”
“Everything has gone smoothly, so far! Thanks.”
“Everything went wonderfully”
“Excellent service and delivery of my pup! He's a keeper!”
“The whole experience was a bit nerve wracking considering we had been scammed before but the people we spoke with were amazing and helped relieve all our stress and were there throughout the whole process! We are thrilled to have Brooke, now Luna, as a party of our family! She is perfect!”
“Great experience. Representative kept me updated every step of the way until my fury friend reach home. It was a pleasure and I would definitely recommend Pawrade ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Sometimes I was overwhelmed by all the various aspects of the adoption. But Holly and Kelly got us through it. And overall I was very happy that so much effort on your part made it work. Our precious little girl is doing very well. She was virtually housebroken the day she arrived which was this past Sunday. She is very loving and bright. And even more beautiful than her online photo if that is possible. She has her first vet appointment tomorrow. Some documents are confusing for us older folks. But our son helped us with those. The two young men from Wags on Wheels were outstanding. I would highly recommend Pawrade to everyone seeking a puppy.”
“Looooooooove my pup and the service was 5 star”
“The process worked out very well for us. The breeder was very accommodating. Found the exact puppy I was looking for. Would definitely use them in the future!”
“We just adore our puppy she came happy and healthy and ready to play with my sons. The communication was excellent!”
“I was looking at puppies, not 100% on the breed I wanted when I stumbled across the Yorki-Poo. I fell in love with Italia the second I saw her - the video was helpful too. I wouldn't normally buy a puppy I hadn't first interacted with but the video was very helpful....and also helped me as I was impatiently awaiting her arrival. The entire process was seamless! There was constant communication ,, which I appreciated, and I was not disappointed....Italia (Talli) arrived at 2am on Thursday and, while I've not gotten much sleep since then I'm still riding it out on cloud 9. Thank you for bringing us together!!”
“I would recommend Pawrade to anyone looking for a particular dog breed. I had continuous support from start to finish. My puppy is healthy and happy. We are having fun getting to know each other.”
“Took some time to get everything done but happy with puppy. Typical puppy, energetic and full of mischief. So far so good. Loved by all.”
“Ryder ( Cheyenne) is settling in nicely and is growing quickly. She is well loved by her forever family and will be a cherished member of our family! ”
“We are very happy with Pawrade and our new little puppy! Thank you! ”
“The entire Team at Pawrade was awesome! Each Team member was very responsive to all my questions and gave us peace of mind with each step. My mini Doxie puppy arrived happy and healthy. I will be highly recommending Pawrade. Thank you for a great experience and adorable puppy!”
“Delivery went smoothly and on time! ”
“I would definitely recommend Pawrade to anyone looking to get a new puppy. They made it very easy. I will definitely use again in the future. ”
“I have already been singing the praises of Pawrade to friends and even strangers who ask where I got my cute Frenchy puppy. From the very begining and all the way through this first week of having BooBoo at home, the people, process, experience, have been professional and enjoyable. With all the pet scammers, I was cautious and deliberately looked for a service that was reputable and had a track record of great reviews. I absolutely chose the right service. Consistent regular emails and texts kept me informed and on task. So pleased!”
“It was well organized down to transportation; it was repetitive and nagging, even though thorough. Some steps were repeated or completed thro other contacts. I love my puppy and transport were two caring people. All in all one to one contacts were with terrific people doing their jobs and the best puppy ever. Thank you for my last family member! I love her.”
“Absolutely thrilled with Pawrade's exceptional puppy matching service! They seamlessly connected us with reputable breeders, ensuring we found the perfect match. Throughout the process, from choosing our puppy (Kuma, Shiba Inu) to receiving timely updates, everything was impeccable. The transport service stood out with its friendly staff, ensuring our fur baby arrived in a joyous, healthy, and pristine condition. I've already recommended Pawrade to numerous friends and will undoubtedly do so again. A heartfelt 100% endorsement from our family!”
“I finally received Gracelyn, and she is soooo cute. The transfer went well and her care givers were very nice. I have passed your into on the others that want special Furbabies. Thanks to All...She is in a very caring home!”
“Everyone is so helpful....and keep you informed all the way through.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
