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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 167 of 337 · newest first
Verified · Oct 4, 2023

“Guys/ gals !! , you are the best , love my new puppy and couldn't be happier with the process !! flawless and thanks again !! ”

Sean C. · Atlanta, GA
Verified · Oct 4, 2023

“We received Miley (now Molly) one week ago today. She has been doing very well. She's a happy little addition to our family. She is eating well and has gained 3 ounces so far. We couldn't be happier with our new puppy. Mishell W.”

Mishell W. · New Smyrna Beach, FL
Verified · Oct 4, 2023

“This is our 2nd puppy from pawrade in 2 years and Devin and Destiny were excellent support helping us get Gucci our 8 week old English Bulldog. We decide to drive from Central Florida to Springfield Missouri and the trip was well worth it. Gucci is a very healthy puppy and he shows us everyday how happy he is to be our newest addition. Jojo our 14 month old Bullmastiff loves is new brother. Thank you Pawrade for making our home complete. Tito and MaryAnn L. ”

Tito & MaryAnn L. · Deltona, FL
Verified · Oct 4, 2023

“Great service.”

David R. · Cordele, GA
Verified · Oct 4, 2023

“Derek the Italian Greyhound (renamed Dexter) is awesome. He came from Missouri via the pet transfer and I was able to track his progress. He's been energetic and joyful since he's arrived. ”

Paul W. · Arvada, CO
Verified · Oct 4, 2023

“Smooth, easy process. Great communication and recieved our puppy on time. She came to us healthy and happy. Love that they use life 360 when transporting so we can track the arrival of our new pup. Very satisfied with the experience.”

Megan T. · Livermore, CA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Oct 4, 2023

“My experience with PAWRADE was excellent; communication and updated photos were timely. I would definitely use PAWRADE again!”

Bernadette Z. · Myrtle Beach, SC
Verified · Oct 4, 2023

“The whole process at the begining was really good, Pawrade always contacted me for the whole process, the only thing they could do better is the pick-up arrangements. The pick-up was kind of confusing because Pawrade asked me to wait for them to confirm that the dog was ready and in good health, this never happened, and the breeder contacted me directly to provide all the information. ”

Vania R. · Macomb, MI
Verified · Oct 3, 2023

“Staff very pleasant ,patient and helpful. Chris at transportation company was terrific. The pup is amazing ”

Bernadette T. · Waltham, MA
Verified · Oct 3, 2023

“I'm impressed with Pawrade, I would definitely adopt another puppy through this company only being that this was my family's first time with a puppy, the entire experience ensured us that we would not get scammed this why we took a chance with this company because their team does the work for you which made our adoption experience smooth sailing. So far our puppy is very healthy and we love him so much ❤️ he is an absolute sweetheart and very happy with his new family. We are in the process of potty training which isn't that bad he's a smart pup! When he arrived he did have a mild case of kennel cough so we've been giving him warm water with honey, his cough is now less then it was before. His was Payton online but we changed his name to Tux. Thanks Pawrade for all your hard work!! We will be back for a Westie :)”

Michele S. · Saint Petersburg, FL
Verified · Oct 3, 2023

“Top to bottom a class operation, everyone was helpful and answered all questions ”

Michael C. · Chelmsford, MA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 3, 2023

“I have had a awesome experience. The first time I held him and that they put the dog in my arms I knew I loved her. She has been a bundle of joy to me.”

Kate S. · Sanford, NC
Verified · Oct 2, 2023

“Jasper aka (JuJu what I named him) and I appreciate the care from you guys til the time of delivery. Withi 24hrs he's seemed to made himself at home. I look forward to many years with him. Thanks again for the fantastic job you guys did. Pierre ”

Pierre E. · District Heights, MD
Verified · Oct 2, 2023

“Never experienced purchasing a puppy from an outfit like yours. Was impressed with the fact there was a person that one paid, another person that was a concierge and another person that arranged the time and place for one to bring the puppy home. Was a little suspicious when it was mentioned to meet my new family member at a walmart parking lot. It was also kind of a let down. Figured that one would meet at the breeder's place or somewhere more in tune with the other aspects of the purchase. The breeders were very nice and the experience of working with Tony, Cindy and Lois was excellent. understand that it was for safety reasons but it still didn't seem right to meet in the Walmart parking lot. Would have given five stars if the meeting place was more appropriate.”

Santos B. · Brooklyn Center, MN
Verified · Oct 2, 2023

“Dottie was awesome and she is doing well. It wad a pleasure working with the people at Pawrade. The transportation service was excellent. You could tell they love their jobs. So far, Dottie is everything I expected. ”

Charles P. · Grove City, PA
Verified · Oct 2, 2023

“everything went great. love my puppy!”

Ronald B. · Buckfield, ME
Verified · Oct 2, 2023

“Was over all happy with the service. However, the first delivery service was unprofessional with constant delays and lack of communication. The second service was excellent and very professional. I would have liked communication with the breeder to get info on puppy. I found that to be very hard to know about a puppy I have never met!”

Gretchen E. · San Luis Obispo, CA
Verified · Oct 2, 2023

“I received daily updates..the transaction was problem free. Everyone was very pleasant to work with.”

Marilyn G. · Johnstown, CO
Verified · Oct 2, 2023

“Working with Pawrade overall was a wonderful experience - everything turned out just as we'd hoped and imagined! Their team was so kind, responsive, and helpful with our many many questions during the process of getting our new puppy, Woofy. Due to the breeder protection, it was difficult not to worry about the environment our puppy was coming from - but Pawrade built trust and assurance with us and the breeder was wonderful to work with in picking up Woofy. I would highly recommend using Pawrade if you want a trusted breeder and a team to take all the questions/pressure off your plate!”

Adelaide F. · Chicago, IL
Verified · Oct 2, 2023

“My heart is full! Thank you for my sweet girl. She's perfect!”

Alaini N. · Huttonsville, WV
Verified · Oct 2, 2023

“Overall good process. Did have some issues with the connection as we were not able to contact breeder for handoff until Thursday and we were already enroute. Breeder met us at specified location and answered all questions well. Our trip home went well as we followed directions and the puppies see the vet today.”

Martin R. · Pittsburgh, PA
Verified · Oct 2, 2023

“Mabel who is Roxy is the best. We love her already. Very professional and caring for your pet.”

Linda T. · Plympton, MA
Verified · Oct 1, 2023

“Cooper adjusted beautifully. My other girls are soooo happy 😊 ”

Sonia I. · Cheshire, CT
Verified · Oct 1, 2023

“A very pleasant experience. Everyone from start to finish were very professional and knowledgeable. Thanks.”

Darry M. · Jacksonville, FL
Verified · Sep 30, 2023

“The young man that delivered my. Puppy was very nice,it's wonderful to know these drivers care about these puppy's.”

Linda G. · Arlington, WA
Verified · Sep 30, 2023

“Help throughout the process. ”

David W. · Florence, AZ
Verified · Sep 29, 2023

“Oh my gosh! Thank you, Pawrade for all your help in making the process easy. We are so very happy with our new puppy. She's already made friends with our other puppies. I was afraid in using any online service to make a big purchase, but Pawrade made sure to provide me with all the information to show each transaction and communication process were secure and private. We also want to say thank you to the breeder. She was so welcoming and thorough in educating us on how to continue providing the care our pup would need as she transitioned to her new home. Thank you, Renee and all the Pawrade team. 🩷”

Sandra R. · Cibolo, TX
Verified · Sep 29, 2023

“It's out first time having a dog as a pet. It was a bit scary, however Pawrade was very supportive and accommodating with our questions. It was an easy process. Thank you so much for bringing our new baby home to us, safe and sound.”

Marjorie R. · Murrieta, CA
Verified · Sep 29, 2023

“Had a wonderful experience. Puppy happy and healthy.”

Cindy B. · Warwick, RI

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.