Home / Customer Reviews
Customer reviews

Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 166 of 337 · newest first
Verified · Oct 13, 2023

“Very easy and staff is very helpful! ”

Brandy T. · Parrish, FL
Verified · Oct 12, 2023

“I really enjoyed dealing with pawrade. The transaction was smooth and easy. ”

Brian B. · Hockley, TX
Verified · Oct 12, 2023

“We were connected with an accredited breeder! The pawrade team was so responsive throughout the process. ”

Shannon K. · Palos Verdes, CA
Verified · Oct 11, 2023

“I am very grateful to Pawrade for helping me find Nino the dog of my dreams Thank you very much!! You are the best!!”

Tomas R. · San Diego, CA
Verified · Oct 11, 2023

“We are loving (new name) Kobe and he is having so much fun!! Sleeping through the night, already does 3 stairs to go out side to potty. We found Pawrade to be comprehensive. The emails were very long though. Full of great information. Thank you!”

Sue R. · San Diego, CA
Verified · Oct 11, 2023

“A very simple and straight forward experience.”

Emanuel C. · Beverly, MA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Oct 11, 2023

“Very thorough with the absolute sense the the puppies health and well being is their priority. Excellent communication and standards”

Dennis D. · McKinney, TX
Verified · Oct 10, 2023

“This is my first time adopting a puppy and working with Pawrade. Transportation started in Illinois. I was overwhelmed at first, but with partnering with Pawrade, at every step of the way, I was informed via phone call, email or text. I felt much much better that I was not doing this alone. Can't thank everyone enough at Pawrade, as well as the breeder. My puppy, Hudson, arrived in good shape. We are both very happy. Thanks again. ”

Emelie P. · Woonsocket, RI
Verified · Oct 10, 2023

“My puppy was delivered to my door from Indiana. There always an update and notices keeping me informed. Very reliable process and stress free. I definitely recommend Pawrade!!!”

Richard R. · Colorado Springs, CO
Verified · Oct 10, 2023

“Great experience, perfect little puppy!!!”

Stacey H. · Johnson City, TN
Verified · Oct 10, 2023

“The process was impeccable and the puppy arrived healthy, happy and loveable!”

Lisa G. · West Stockbridge, MA
Verified · Oct 10, 2023

“We couldn't be happier with Pawrade. See my other note regarding our two puppies (Nathan and Nolan). The process was easy with the exception of Stripe. The link I received was not the one I was supposed to have. The one I received asked about banking accounts, wanted my Social Security number, etc. all questions I found invasive and not necessary. When I received the correct link, I happily supplied my passport picture, a selfie, and voilá. That mishap did cause stress for me, but fortunately was resolved quickly. Again, we are very happy with our puppies and would recommend Pawrade to anyone looking for a new fur baby.”

Abigail V. · Brunswick, ME
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 9, 2023

“Everything worked out great both for the puppy and me. My Vet gave her an A+. ”

Bernard D. · Springfield, MO
Verified · Oct 9, 2023

“The communication was great and professional. Golden Retriever from a reputable breeder. Love our pup! Highly recommend!”

Kelley F. · Punta Gorda, FL
Verified · Oct 9, 2023

“We loved our entire experience of getting our puppy with Pawrade. Everyone is wonderful and we loved having various people throughout the journey. From the puppy concierge to the travel concierge to the guys who actually drove the puppy to us — all were amazing, thorough and truly kind. We can tell all those who work with Pawrade are so caring and really enjoy their "job". Thank you again for a smooth and enjoyable experience of bringing our new family member home to us! We absolutely adore him!”

Natasha G. · Jacksonville, FL
Verified · Oct 8, 2023

“Monty is perfect! The experience we had with Pawrade was excellent! Thorough, professional, caring, helpful.... simply wonderful!”

Deb L. · Woodbury Heights, NJ
Verified · Oct 8, 2023

“We are delighted in our experience with Pawrade in finding a new puppy! We loved being able to see photos of the available puppies while looking for that special one that we just knew would be the perfect one for us! Pawrade was always available by email or telephone to answer our questions and to keep us informed along the way. The option of having a flight nanny to deliver our puppy ensured us that she was well taken care of on her journey to her furever home. We couldn't be more pleased with the service and extremely happy and in love with our adorable puppy! Thank You Pawrade!!”

Vicki H. · Queen Creek, AZ
Verified · Oct 7, 2023

“💯 recommend!”

Jo Ellen R. · Apex, NC
Verified · Oct 7, 2023

“I appreciated the process of purchasing my new furbaby. From the initial chat with a representative that provided information about Monroe, to the detailed questions I had regarding the process and the updates as we moved along toward his arrival date, I was kept well informed. I appreciated the ease of use and then quality of customer service I received. When my fur baby arrived, he was handled with care, paperwork was processed and he was given over into my eager arms. He seemed healthy and happy, though a bit tired of course from the trip! The delivery person was very friendly and personable as well. Overall a very good experience. Thank you”

Takiyah W. · Sicklerville, NJ
Verified · Oct 6, 2023

“We are delighted to have our precious little Layla! She fell in love with us immediately and we fell in love with her! She is perfectly satisfied in her new home! Could not have had a better experience! You come highly recommended by me ! Thanks a million! ”

Ann R. · Elon, NC
Verified · Oct 6, 2023

“My experience with Pawrade was wonderful. I received excellent overall service from friendly and very knowledgeable representatives. My questions were always answered promptly. In my opinion they give 5 star service and I will recommend them always.”

Yvette J. · Adairsville, GA
Verified · Oct 5, 2023

“The process was super easy, everybody was super helpful with any questions that I had, my new family member was here on time. This is my second dog, the first on my own and he's going to be a service animal and he's healthy. looks amazing. Awesome temperament, I could've gotten luckier. This is not only been an amazing experience. I will definitely recommend this to other people that are looking for a furry friend. ”

Stephen T. · Oceanside, CA
Verified · Oct 5, 2023

“She was well worth the wait. So excited to add her to our home. We love her already so much.”

Lisa C. · Maineville, OH
Verified · Oct 5, 2023

“It was love at first sight! We are a couple already. I knew I was dealing with a professional company by requiring all the verification information. It was as important to me as it was for Pawrade. I also want to thank you for the assistance you company offered me. The delivery company was professional and on time. I'm so thrilled with every aspect of this transaction! Absolutely Thrilled!!”

Tina P. · Knoxville, TN
Verified · Oct 5, 2023

“A smooth delivery of the puppy (Gucci) to LAX from Indiana. Lovely fellow, Douglas, said he's a great traveller and a total sweeheart. So far, very good.”

Cal B. · Santa Monica, CA
Verified · Oct 5, 2023

“We had a great experience with Pawride. The communication was top tier. Our puppy was driven from Missouri to CA and we got updates along the way. Healthy and happy puppy! So happy:)”

Susan C. · Laguna Niguel, CA
Verified · Oct 4, 2023

“We have changed our babies name to Rosie. We are so happy with her and glad she is living with. This company is definitely a a great company. The people are so friendly and professional. The girl who delivered her to our door was right on time. She delivers 8-900 dogs a year. Rosie is a great dog from a very great breeder. These people are to be trusted 100percent”

Dave & Paula B. · Concord, NH
Verified · Oct 4, 2023

“I love my new puppy and Pawrade was great to work with. ”

Lina B. · Boca Raton, FL
Verified · Oct 4, 2023

“Pawrade provided me with the most excellent all round service in my search for a Bernedoodle to join our family. I would give the service 10/10. I got the most beautiful puppy I have ever owned. He came to me at 11 weeks old and extremely healthy, happy, friendly, very well socialized and well on his way to being house trained. I would STRONGLY recommend Pawrade based on the quality of service I received.”

Shirley M. · Baton Rouge, LA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.