Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Beau has been a blessing since day one. He makes owning a new puppy seem like it's easy. PAWRade has definitely made the process easy from start to finish. PAWRade definitely gives you the support and guidance you need if you have any questions. Thank you so much! God Bless! ”
“We just love our little Marley Moo. (Teddy). He is so sweet and can tell he came from a loving family!! Thank you so much for all your help on getting us our new fur baby!! He has stolen our hearts just a beautiful little boy 🙏😍”
“all went well. enjoying time to finding about each other. thanks”
“Pawrade made the process easy. I was surprised how long the trip was to transport my puppy (who was almost 9 months old). She is beautiful and sweet. Go Ryleigh!”
“Very please with the whole process. My puppy is healthy and vibrant . She was very active when she arrived in 2 am hour . But she settled down real quickly. Thank you Pawrade ”
“The whole process was awesome. Great communication from everyone. We can't wait to get her settled in.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The adoption process went smoothly from start to finish. Everyone was so helpful in answering any questions I might have had. All involved were very caring and excited for me and Gia. Thank you for a flawless experience.”
“Very easy and wonderful experience ”
“We absolutely adore this puppy. He is beautiful and smart and everything we hoped for. The delivery was smooth and on time he came to us middle of the night and it was just perfect. Thank you so much for doing a great job. We love him. His name is Moses. ❤️”
“Wonderful service from start to finish. I highly recommend using nanny service for delivery.”
“Great job with new puppy”
“My dog is the sweetest little thing. She is already paper trained, very calm and very smart. The purchase and travel arrangements went very well. I could Not be happier.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everything went well. Communication is hard because there is a lot of people in your case. It would a lot easier if you had one max two people to talk to. My dog is adorable and breeder is awesome”
“Very helpfully lots of organization. Good travel arrangements Great puppy! ”
“We are absolutely thrilled with Arabelle! The whole process was very professional and caring, from my initial contact, Tony, to Jason and Lloyd from the Puppy Wagon. All of the questions were answered quickly and thoughtfully. I appreciated the Zoom with Amber, the breeder. My apprehension with dealing with a third party was eased with every step of the very organized process. We couldn't be happier with our puppy and Pawrade!!”
“This is second pup we have gotten through Pawrade. The experience as before was easy and thorough with great customer service. ”
“The process was very smooth. I would have liked to get her sooner but I understand transportation takes time. I loved being able to track her entire journey home. Grace was in great shape when she got her and I'm very happy to have her in my family.”
“She a good puppy I love her she is my life thank you very much for your help ”
“The process was relaxing and I felt truly supported and helped from all the representatives. The delivery was smooth and the drivers were extremely respectful and nice to go above and beyond for my new amazing and most beautiful companion. Savanna has been a wonderful addition and does not hesitate to make her wonderful presence known to anyone. She playful, healthy, and loves to take naps. She is also intelligent and has learned quite fast and it amazes me how much as a puppy she can learn. Thank you once again and thank you to the breeder to allow me the opportunity to enjoy and have a life long companion. Cheers! ”
“Clemetine (Fiona) arrived on-time as described. She is healthy and active. I have submitted her Vet Wellness Health exam report this date to Pawrade.com within the 72hr window of reciept.”
“WAS IMPRESSED WITH HOW SEAMLESS THIS PROCESS WAS TO GET OUR ABSOLUTELY ADORABLE & FUNNY & SMART HAVAPOO LIAM "BAJA BOY" DAVIES. THE EMPLOYEES I DEALT WITH WERE VERY KNOWLEDGEABLE & PROFESSIONAL (EDDIE, AMBER, CARLI & DELIVERY PERSON). THANKS TO ALL.”
“Darcy is heathy and happy. We have a well check appointment at this he vets today at 2:00. I will let you know how everything goes Thank you, Susan Ivester ”
“I am very happy with Piper. She came to me in good condition and aced the wellness exam at my veterinarian's office. My only complaint is with Petpay.com. They sent me nasty texts and emails telling me I was late on my payment to them. I made it very clear when paying the deposit and delivery fees that I would be traveling most of the month of August and early September and not available to communicate. I was told by your team it would not be a problem. I later got a text from Aaron from Petpay.com demanding immediate payment of $3042. I didn't know who this person was and bawked at just sending the money to someone I never heard of..... threatening me that I could lose Piper. The manager at Petpay.com did get in touch with me again by text to make the payment. I am pleased with delivery and and the breeder's preparation of Piper. As for petpay.com I wouldn't give a favorable recommendation to anyone on their behalf.”
“The process of getting our darling Sammy was a pleasure. The people we talked to were helpful and friendly. Sammy is a wonderful little guy. He is just as pictured and is so smart and socialized beyond what I expected! Thank you!”
“She's perfect and she already trust me.. ”
“Paw parade was very helpful in the finding and purchasing my dog everything went smooth as glass would recommend using this website to anyone looking for a dog”
“Everyone at Pawrade was extremely professional and thorough. From the moment we initially contacted them until our precious pup was delivered, we knew exactly what was happening. Payment process was quick and simple, and getting pet insurance was just as quick. We used their transport service and the driver kept us up to date on ETA. Definitely recommend them and would use them again in the future!”
“Seem to be short handed / never could get me in touch with breeder-finally spoke to him after. Got the impression after the deal was done I was aloud to talk with the breeder. I guess service takes some of the work off the breeder, would do some extra research next time and work with breeder.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
