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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 170 of 337 · newest first
Verified · Sep 14, 2023

“This was absolutely the easiest way to buy a puppy. Pawrade is absolutely wonderful. They couldn't be more helpful. Would do it again.”

Marsha H. · Cressona, PA
Verified · Sep 14, 2023

“Very pleased with Pawrade and their process of payment and information on their delivery of my Shiba Pup. Everything went smoothly on medical check-ups and paperwork upon receiving my pup. Using the ground delivery was great with information upon pick date and delivery time, through communication on their phone and messaging. I would recommend Pawrade for anyone looking for a pup.”

Ben H. · Hacienda Heights, CA
Verified · Sep 14, 2023

“Service was fantastic! Excellent communication! Took great care of my puppy! Overall amazing experience! So easy! ”

Matthew A. · Whittier, CA
Verified · Sep 13, 2023

“Very pleased with transport of Kali . ”

Jeanie Q. · New Cumberland, PA
Verified · Sep 13, 2023

“Good service!”

Lyubov S. · Princeton, TX
Verified · Sep 13, 2023

“My faithful, loving, canine companion of 13 1/2 years died in July. This left a hole in my heart. I know a pet that has died cannot be replaced, but the hole in the heart can be filled. I was looking for the same breed—half Shih Tzu/half Lhasa Apso, but a little girl this time. Enter Ginnee. This lovely girl has filled my heart completely! Now, about Pawrade…I found them online. Now, I was very hesitant to use a go-between the breeder and me, but I loved the name Pawrade from the get-go! And their guarantee that in the whole process, the puppy comes first hit me just right also! All of the Pawrade personnel I dealt with were so "paw"sitive and professional! I dealt with 3! Then, there was Pet Pay—that process went seamlessly! I loved that their was a choice of having Ginnee driven from Missouri to my home in California, instead of flying her! In the past, I had a very bad experience with flying a puppy! So, I was amazed to deal with a company that gave the option!”

Michelle S. · Pittsburg, CA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Sep 13, 2023

“I am pleased with the puppy Thanks I love her”

Genetta F. · Las Vegas, NV
Verified · Sep 13, 2023

“Thank you she is a wonderful puppy and she will be spoiled ”

Michael B. · Okeechobee, FL
Verified · Sep 13, 2023

“I was happily surprised at the whole process. In all my experience of dogs I had never used this kind of approach. My puppy arrives healthy, on time, and with all documentation as promised. Couldn't be more pleased! ”

Renee G. · Purvis, MS
Verified · Sep 13, 2023

“I am still amazed at how wonderful Pawrade has made this whole experience. From beginning to end, I was informed supported, and had a warm, professional HUMAN to answer all of my questions seven days a week. I understand many are skeptical about purchasing a dog online without seeing the puppy in person or meeting the breeder, but Pawrade is 100% legitimate and more so. The transport service alone blew me away with their loving care and constant texting all along the way...my puppy was healthy happy, and clean, and I could tell well loved. Don't hesitate to use this company!!!!!”

Lisa H. · Flourtown, PA
Verified · Sep 13, 2023

“Great puppy! Thank you so much. I can tell she was socialized and trained and tended to very well. The whole process was great! Would definitely recommend. ”

Laura S. · Roanoke, VA
Verified · Sep 13, 2023

“Pawrade was helpful and informative every step of the way. Only wished they would give puppy state locations along with the pictures and other information so we could have found a puppy closer to Washington. That said the puppy is adorable and we are very happy with her. ”

Rita B. · Lake Stevens, WA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 13, 2023

“We had wonderful experience with Pawrade. Very professional. ”

Sondra M. · Lees Summit, MO
Verified · Sep 13, 2023

“it's been 3 months from the puppy's arrival and we are still treating her from parasites, she's arrived in a very poor condition, she's been vomiting and having diarrhea from the day of arrival for weeks. taking he rot vet, having 3 rounds of treatments and still seeing the parasites in her poop is annoying. we already regret of this transaction. sales/service reps were so attentive before the transaction, but when I was trying to address our concerns of her health we got ignored. unfortunately, can't recommend this platform.”

Anna M. · Sanford, FL
Verified · Sep 13, 2023

“We are happy to have our puppy now. We used Pawrade to purchase our first puppy and had a good experience. This time was not very good. I thought there was a lack of communication between different reps. of Pawrade as well as between Pawrade and the breeder. It made it difficult for us to make plans to pick up the puppy. We drove from North Carolina to Indiana and back. I had to keep rescheduling time off from my employment. I think what upset us the most was when we were told we would get call backs from certain reps. and waited and that never happened. Some of your Reps were very responsive and some were not.”

Mark C. · Holden Beach, NC
Verified · Sep 12, 2023

“Pawrade was a very professional company. A great communicator, as there are always questions that go beyond the initial excitement and anticipation of getting your puppy. They were always in contact with me, and answered my questions immediately, because they would reach out to the breeder right away. Thank you Pawrade we love our puppy, he's so beautiful, and everything you said he would be.”

Todd K. · Simi Valley, CA
Verified · Sep 12, 2023

“Amazing experience! ”

Lisa B. · Peoria, AZ
Verified · Sep 12, 2023

“The team was absolutely amazing!! I found my puppy and got a call soon after I submitted that I was interested. Things got moving super quick and she was able to come home a few weeks later! The drivers were amazing with the delivery. I love my pup so much and I'm so glad she is home with me!!! I would recommend the site to anyone looking for a new addition to the family :)”

Kayleigh M. · Denver, CO
Verified · Sep 12, 2023

“I had a wonderful experience with Pawrade, I never knew how much I could love my pup, she's wonderful!”

Andrew C. · Dixon Springs, TN
Verified · Sep 12, 2023

“I found my dream puppy through Pawrade and couldn't be happier! I drove to Missouri to pick him up. Pawrade were great at communicating with me, very respectful and responsive. Thank you so much ! I wish that I could attach a picture of my charming Frenchie . (:”

Juliana S. · Easton, MD
Verified · Sep 12, 2023

“Everything was great and the dog is beautiful. There's a lot of scams out there with purchasing dogs online. They do many security checks before you're even allowed to purchase a dog. They have a separate company that delivers it straight to your house and they're driving around 24 seven. The family is extremely happy to have this new family member. Definitely a custom breed and far from being a mutt. ”

Brandon D. · Gardena, CA
Verified · Sep 11, 2023

“We were really impressed with the timely feedback and relieved at how easy the process was. Thank you for providing a great service in finding and connecting to our new paw baby. Much love Daren and Bythe”

Bellamy G. · Chandler, AZ
Verified · Sep 11, 2023

“Pawrade Did a great job navigating my way through the steps to get my new puppy”

Steve K. · Vicksburg, MI
Verified · Sep 11, 2023

“Pawrade gets a thumbs up from me. Everything went smoothly and Jane is now in Colorado!!”

Kate L. · Breckenridge, CO
Verified · Sep 11, 2023

“Everything was great! The drivers, Steve and Chris, were amazing. The only thing I would say is there was a mix up with the puppy before my stop the delayed my puppy from 845pm-945pm until 445am the next morning. This was not the drivers fault but the owner and breeder, who did not respond until 4 hours after the puppy arrived. I felt like that should of been put back on the owner and the breeder vs delaying the rest of the puppies. Please let the breeder of Anderson know he is absolutely wonderful and seems already fully adjusted to his new home!!!!”

Lindsay K. · Baltimore, MD
Verified · Sep 11, 2023

“We love our new puppy. She's perfect....smart, very social and as cute as a button. We had a good experience with Pawrade. A few of the representatives were very helpful (Hannah and Kelley, especially) when I had questions before and after getting our puppy. The only issues that my husband and I had was the length of time it took to receive a return call from our Pawrade conscierge and the resistance we got when we wanted to speak directly with the breeder after we purchased her. We had specific questions about THIS puppy and I never was able to speak directly with the breeder to receive the answers. It was as if Pawrade felt that we would undermine them or that there was something they were trying to hide. It made us have doubts about the purchase. In the end, however, we couldn't be happier with our little Lucie. The written instructions which we received from Pawrade were helpful.”

Jane G. · Bloomington, IN
Verified · Sep 10, 2023

“I had very pleasant experience with the complete process … my puppy came home in good shape I am flowing their instructions and I am completely satisfied ! I highly recommend this company to adopt your furry family member …Thankyou Pawrade 😊”

Erica P. · Fremont, CA
Verified · Sep 10, 2023

“I would Recommend them highly. The staff is customer service friendly & very helpful. Pawrade goes the extra mile with a Health Guarantee & a satisfied customer. Thank you Pawrade”

Linda P. · Sewell, NJ
Verified · Sep 9, 2023

“Left the puppy very clean and fed. Thanks ”

Dorothy R. · Burlingame, CA
Verified · Sep 9, 2023

“Very healthy puppy. Pawrade made sure we were a responsible family for the puppy. Transporters were great!”

Linda H. · Patagonia, AZ

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.