Verified · Sep 21, 2023
“The full process from start to finish was excellent ”
Carrie H. · Lone Oak, TX
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 169 of 337 · newest first
Verified · Sep 21, 2023
“Luna arrived happy and healthy! Pawrade communicated updates daily and answered all questions promptly. Everyone was so nice! Thank you for our fur baby! ”
Crystal P. · Mount Vernon, WA
Verified · Sep 21, 2023
“I am so happy with my puppy!!!! She is the cutest, sweetest, most wonderful puppy. She is so smart and is learning so quickly! She is perfectly healthy and happy, and was clearly raised in in a loving environment. I could not bee happier, I love her so much!!! ”
Nikki F. · Foster, RI
Verified · Sep 21, 2023
“Everything about our experience was amazing. The service and attention to detail are top notch! Of course we are madly in love with our new puppy Franklin who is making himself right at home :)”
Pam I. · Wenham, MA
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Sep 20, 2023
“This was a wonderful experience. You made is so easy to purchase my fur baby! The Wags on Wheels were so awesome to work with also! I was able to track my puppy and they were in contact with me up until they delivered her to my front door. Would HIGHLY recommend Pawarade to anyone looking for a REPUTABLE breeder. Thank you so so much for everything! ”
Suzanne H. · Rochester, NY
Verified · Sep 20, 2023
“He is a little devil. He was so quiet when we got him and within hours, he awoke with horns. He has a lot of personality and is very perfective of us already. We won't have him any other way he is perfect. The lady who had him at the end did a great job and the people who drove him here were wonderful. If I were rich, I would take Johney. Thank you Carol”
Carol M. · Schaumburg, IL
Verified · Sep 19, 2023
“The process was complicated, but I think it showed that Pawrade is a serious company. Puppy arrived healthy, although very dirty, but we were told to expect this. Transport must not have been that traumatizing because he is already playing with us and with his big brother Paul! Overall, the stringent process made me feel like Pawrade was a serious company, completely focused on the well-being of our Puppy.”
Yves M. · Burns, TN
Verified · Sep 19, 2023
“Pawrade was great to work with. Communication was easy, and we always got answers to any questions very quickly. We received our new puppy exactly as pictured on the website. She is healthy and happy, and has quickly become a treasured member of our family. With all the puppy scams out there, we are very happy to have worked with Pawrade. They have proven to be a trusted company, putting puppies first. Thank you!”
Brett C. · Lancaster, PA
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 18, 2023
“Everyone who reached out to me and helped immensely was very appreciated! I have never bought a puppy as all have been gifts. It was confusing at times with so meant emails to read but it came out OK. Thank you👍🏼😊”
Lynn T. · Rainbow City, AL
Verified · Sep 18, 2023
“Thank you to the great team at Pawrade. I can't say enough good things about everyone that engaged with me. From start to finish someone was there to help me out with any questions, concerns or just checking in. I recommend Pawrade to any family looking for a pet. ”
James A. · Johnstown, NY
Verified · Sep 18, 2023
“Using pawrade was an amazing experience! I had a family member recommend pawrade to me, and I absolutely recommend it to anyone! ”
Jacey F. · New York, NY
Verified · Sep 18, 2023
“Pawrade held our hand throughout the entire process. I was apprehensive about purchasing a puppy over the internet but my concerns were immediately put to rest. Our contacts at Pawrade went over and beyond to communicate with us about all aspects of this process. We couldn't be happier with our new family member and I would absolutely recommend pawrade to any family looking for a new pet. Working with Pawrade gave us access to so many more animals to choose from. Our little girl came from Missouri and it was a flawless experience. We love our little Lola Bleu.”
Reiny G. · Sunland, CA
Verified · Sep 18, 2023
“My wife wanted a mini dapple daschund for her birthday. Since these dogs are hard to come by we decided to go through Pawrade. We found other sites but they seemed risky/ fraudulent you can have piece of mind that this company is legitimate. Her puppy came rather quickly the whole process took about 2-3 weeks. My family is super satisfied with the puppy would recommend 100%.”
Jordan D. · Visalia, CA
Verified · Sep 18, 2023
“Wonderful experience…and perfect puppy!”
Kelli M. · Brighton, CO
Verified · Sep 17, 2023
“It was easy to follow the emails and instructions, by just using one email for all correspondence. Arrived happy and ful of energy. Thank you ”
Mary R. · Chicago, IL
Verified · Sep 17, 2023
“I loved everyone in the prices of getting Loki! Even being anyone on pawrade or just contacting the transport team, they were so lovely to talk to on their journey to bring me Loki! Y'all did great!!! I would buy another puppy from you guys! ”
Natalie N. · Muskego, WI
Verified · Sep 17, 2023
“Everything went well, except that the puppy had Heart Murmur which nobody told us. She also has Giardia, which she is treated for 30 days. The murmur will be treated for a year, hope she'll grow out of it. It's costing a lot more $$$ than we planed for. We changed for name to Angel.”
Edward K. · Souderton, PA
Verified · Sep 16, 2023
“Everything went as well as expected I would do it again ”
Robert P. · Clayton, GA
Verified · Sep 16, 2023
“Thank you to you all, for being a great team, helped find us a way to get our fur babies, in a safely timely manner, ”
Maria B. · Stockton, CA
Verified · Sep 15, 2023
“Our new puppy was so cute and as advertised. Healthy, vibrant, and will be an awesome addition to our family! The team at Pawrade was great and made the process easy!”
Christopher M. · Moorpark, CA
Verified · Sep 15, 2023
“ Everyone on Staff was very helpful and understanding, Donna and Amber go out of their way to get things to work. For the most part, we were pleased with everything from start to finish.”
Tom F. · Englewood, CO
Verified · Sep 15, 2023
“It was an amazing experience ”
Aaron R. · Cape Girardeau, MO
Verified · Sep 15, 2023
“Pawrade was awesome. They were very helpful and so nice. Calls and e-mails were returned immediately. I felt confident that I was getting a good puppy from a reputable breeder. ”
Linda B. · Traverse City, MI
Verified · Sep 15, 2023
“It was quite a trip from Fort Wayne to NJ with a new puppy. After the 1st hour, he did great! We're all happy to be home! He's perfect!”
Gregory G. · Morristown, NJ
Verified · Sep 14, 2023
“My new puppy is perfect! So cute and smart! We are so happy with our new fur baby.”
Sara H. · Chantilly, VA
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.