“Howard said you offered a phone call to talk about our experience. That would be great! Please identify a date so we can be sure the time works with other appointments. The delivery team did a great job during the delivery and this is so key to an effective experience. QUESTIONS: Is Iker/now MAX an English or American Cocker Spaniel? There is an aggressive side to Max that makes us wonder about possible injury or abuse. We and the vet found a healing wound in the neck area. Kathi found another in the back leg hip area. Do you know what caused these wounds? Look forward to talking with you.........Kathi & Howard ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Couldn't be happier! Everything was seamless, and the crew at Pawrade have exceptional customer service.”
“She's a sweet dog and lovable!”
“Pawrade has wonderful people who are a dream to work with. They were extremely kind and helpful throughout the entire process, from the initial contact through puppy delivery. I would recommend them to anyone who wishes to add a puppy to their household.”
“Wonderful Experience!! Everyone was great!! I am referring all my customers to Pawrade for their next puppy. We LOVE our new baby!!! Thank You So Very Much”
“If you're considering buying a puppy, please use this platform! It was the smoothest process ever. I'm not really sure what the other reviewers were talking about. They would call me to keep me up to date with the process and I am 10/10 happy with how the process went and how by puppy arrived. He's perfect I am already in love with him! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I was so happy to finally get her. She is beautiful and I will love her and take care of her and spoil her. You guys did a great job getting her here safe. She has such a cute personality. Thank you again so much for everything.”
“I love 😘 Scooter ! The boys who transported him were the best! ”
“This method of purchasing a puppy was very thorough. There are quite a few steps to take, but overall things went smoothly. I felt a bit apprehensive at first, because ideally you like to physically check the puppy out as well as the parents. This process, you are totally trusting breeder and pawrade to deliver. Both parties did deliver and we are very pleased with our new fur baby!!”
“Great experience and easy to communicate with Pawrade via IM, text, email and phone. ”
“Absolutely fabulous! We had no sleep and trying to catch up. Please send this to me again. So I can leave a full amazing review It might take me a few days.”
“ I was very happy with my Maggie they always answered my questions and never put me on hold. I would recomen Pawrade to anyone who was thing about buying a puppy. I thank you from the bottom of my heart”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everyone should think twice before start having deals with this company! We bought Labrador Puppy in MO. Until we pay final amount $2,470 We had so much attention from them! When we have got puppy at home, We found out Puppy is absolutely wild. She started biting and scratching our kids. When we called them to asking help, they said that amount is not refundable and on top of that we were supposed to pay again almost $800 for them to take puppy back to previous breader. All those conversations was 2 days ago and since August 27 and they not even call us to ask how we are doing. No any attention at all!!! They are only concentrate about MONEY! This is most horrible experience that we have had ever! Because the way how present themselves. We thought they were one of the best company but they end at up one of the worse company! ”
“Overall a very good experience. Would have liked more information about the breeder and sire/dame. ”
“I am so grateful that I was able to locate a company that vet's breeders and only works with those that are humane and put the animals health and happiness first. The purchase process was simple, organized and made the arrival of our little boy seamless. Thank you for everything…especially Max!”
“Our transaction went smoothly. The breeder was very nice and gave us some tips. The first night was tough. She had diarrhea and vomiting, I assume from all the excitement. She had her first vet appointment 2 days later and all is well. We are teaching her what rewards are given when obeying commands, and crate training is going well. We love her, but hope she "gets it" soon on potty training.”
“Overall, the process was great and Pawrade was great about walking me through the process and giving me a ton of information about a new puppy. I do not think they have enough employees to manage the people the bought the puppies, so it was hard to get some of my questions answered and the responses to a while to get back to me.”
“Our precious little baby arrived in perfect condition and is so well behaved. She has clearly been raised in a caring environment. Crate and potty training are going much faster than we expected. We take her to the yard and she knows exactly what to do! In just three days, she has absolutely stolen our hearts! The process with Pawrade was smooth from beginning to end. Communications were prompt and detailed, and the extra care put into ensuring the puppy's health and safety was excellent. Thank you, Pawrade! We love our little Junebug (formerly Mika)!”
“Everything ran great. Was a little nervous about the delivery due to estimated dropoff time kept changing but overall great.”
“Scooter is everything I thought he would be. He arrived in great health, and was actually clean. C.J. the driver answered all my questions. The whole process is a little stressful because of all the scams, however when I would call with questions everyone was patient and informative. Looking back I would give 4 and 1/2 stars easily!!!!!!!!! Thank you very much Scooter!!!!!!!!!!”
“Everything seemed too good to be true and I'm happy to say the service I received was just that. Everything was informative and easy. So happy with my pup and the service I received!!”
“We couldn't be happier with our new puppy! Although it's only been less than 24 hrs she is adjusting great and Pawrade made the process easy and made sure our puppy got to us safe. Highly recommend A+++”
“Once o got Tonka formally Romeo home he was nothing less than perfect. Pawrade did a wonderful job making sure he was healthy and informing me of a preexisting condition, a missing toenail. Which will be one less toenail I have to cut. Would recommend pawrade to anyone looking for a new puppy. Job well done.”
“I was very ambivalent about purchasing a puppy from a website. I will have to say, the whole process was very easy & all people involved from the start to the finish, Including the wonderful drivers who brought her home to me were absolutely amazing. In fact, I'm still in touch with the staff at Pawrade because she just went to her first veterinary visit & she was proclaimed perfect. Thanks so much to everyone involved you truly are the best. Thanks Mel J.”
“Very satisfied with the purchase of my puppy, it arrived in very good condition.”
“Excellent service, genuine care and concern. Very professional from beginning to end of transaction. Very, very satisfied. ”
“Absolutely in love with my new baby! It took a few weeks after I bought him to actually get him but well worth the wait. Only thing is I got two different paperwork's in the folder the delivery service dropped off. I responded in the same chat I had been talking to the people in. Nobody has responded yet. ”
“Easy, seamless puppy purchase. Gorgeous puppy. ”
“Love my new puppy Goldie. However, after taking her to the vet as required in our contract, it was disappointing to learn that she had ear mites, giardia, fecal ova parasites. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


