“WOW! What can we say about our dealings with Pawrade. Besides the representitive we delt with (Kera) and the ease of getting our new family member (Loki) They answer all your questions, and the process was very easy. I flew up to Ft Wayne IN and met the breader, picked up our pup and flew back to NC. ALll the paperwork was very easy to finish. They even called a few days later to check and see how Loki made it to his Furever new home. He is such a dream. Very Smart and my wife is very happy. We had a couple Yorkies before (They went to the rainbow bridge at 12 and 13 years old) and they used to sleep with her and she would fall asleep feeling their heartbeat. My wife currently is having some heart issues and due to have a procedure. So I got her Loki to keep her calm. Thank you again for helping me get our new family member. If we know of anyone looking for a new 4 legged addition to their family, we will deffinatly send them your way.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“He's a cutie. We are in potty training mode. He's a photo star in our community. ”
“Everyone was so helpful. Kelly was such a good person between me and the breeder. The transportation was very very good. We knew where they were going. We knew where they were at. I can keep in contact with him. I would give it a 10+”
“We are sooooo happy with our new baby!!! Also thanks to you guys the transaction went sooo smoothly, easy. We were able to ask many questions and always got answers! I've asked for the pictures and videos of our baby- and surly enough we got them. The delivery was smooth too! I'm recommending you guys because you make it much easier!!! And the delivery guys have to be great because our CoCo didn't seemed as she was under any stress!!! She came home happy!!! Can't thank you enough!!! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“She is so sweet and cute! Process was smooth and fairly easy.”
“Moosie is the best dog ever. He has brought so much happiness to me and my family's life and he is such a loving, protective, and happy puppy. I will give him the best life ever. He is part of our family now. 💙”
“Wonderful people who helped me every step of the way with my new puppy! Thank you. I recommend them to anyone who is wanting a puppy. Safe and professional. ”
“The best place I have ever worked with. They answered all my questions stayed in great contact with me. The whole process was so easy they took care of everything. And the breeder did an amazing job with my new puppy Bailey. I would definitely recommend this company. 10 out of 10. First rate company ”
“Everything went well even though I was concerned after reading some of the reviews. My puppy is a true delight. She is learning to be a therapy dog for elderly, disabled patients. She brings great joy to them and to me! Thanks for the good communication while Evelyn was in transit. You all did very good work! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Mama and puppy are as happy as can be! Definitely a match made in heaven:):):)”
“Everything went well, delivered at 6:15 this morning! Pup is very active”
“Communication once they got my down payment became less than ideal. Most the service seems geared towards getting the sale, after that it's intermittent and largely based on your breeder ”
“Excellent and pleasant service. Highly recommend. ”
“Pawrade made the process of bringing home our beautiful puppy such a wonderful experience! From the communication through email, text, or phone call, to the detailed explanations of every step throughout the process, Pawrade was both professional and caring. It was evident that they were as invested in the well being of our new puppy as we were. We are so happy we reached out to Pawrade! ”
“Our amazing breeder, Amy, handed my husband and I the most beautiful, perfectly housebroken and trained new love of our lives!”
“Perfect handoff - friendly staff! Quick responses! I got my baby within the week! I love him so much ”
“Pawrade is so awesome! They made the selection, purchasing and transport of our puppy just SEAMLESS. The whole team is so helpful, answers EVERY question and is always available. I can't think of a better way to get your new puppy, knowing that breeders are vetted carefully and everything Pawrade offers is superior in terms of coordinating communications between you and the breeder, arranging for the transport and providing so many helpful resources to get prepared for when your puppy arrives. As first time pet owners, it just demystified the whole process for us as we really didn't know where to start, and how to make sure we find reputable breeders and what to do when we welcome our little doggy home. We're absolutely in love with our new pup! All in all, this experience was a 10 out of 10 and highly recommend for people who want an easy and safe process for getting a dog. Thank you Pawrade and the whole team!!!”
“She's been a blast to have. You guys do an awesome job 100% would recommend ”
“Great Dog Love him so much”
“I love the communication throughout the process. Very helpful and trustworthy company. My family and I are so in love with our dog which is part of us!”
“I was looking for a maltipoo and found my Lily on Pawrade! Everyone involved was amazing. Answered questions in minutes and transport was great. Thanks Christian for taking such good care of Lily. ”
“We have now gotten two puppies through Pawrade. It has been such a seamless experience and we are so happy with our growing family!”
“My Puppy was excellent! she's very loving and was Just what I Order. She makes me very Happy I Enjoy watching her play Thank You sooo much. the whole transaction was smooth the Team explained the whole process and was exactly like they said I want to Thank Kenny for being there all the step of the way. He did a great Job. and Christie as well and of course The whole team. Thank you all Sooo Much For Job Well Done. Our Family is now Complete Words can't not explain The warmth and happinesses. Witch Fills that Empty spot when My first little Girl Pass On Ginger I Missed her Dearly Once's again Thank You from the bottom of my heart! ”
“Pawrade provided a safe transaction. We love our new little bundle of joy! ”
“Such an amazing experience. Everyone communicated properly throughout the process. I'm in love with my new poodle. ”
“Pawrade did great job, we love our little guy, he is so loved by our growing family!!!! Appreciate all your help and communication through this whole process. Excited to make more memories as our family grows. Our 3 year old daughter is in heaven. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.