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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 173 of 337 · newest first
Verified · Aug 28, 2023

“We are so happy with our new puppy and appreciate the help and information you provided. Great service!”

Rene G. · Ada, MI
Verified · Aug 28, 2023

“Pawrade was extremely professional! They took their time helping through every step of the process. We received our beautiful puppy who was happy and healthy. I will use this service in the future when purchasing another sweet fur baby! Thank you to all at Pawrade! ”

Melissa F. · Boerne, TX
Verified · Aug 28, 2023

“We are so happy with our new puppy, the process with Pawrade was very easy they help us in everything. Thanks !!!!”

Maria B. · Delray Beach, FL
Verified · Aug 27, 2023

“Bringing Radar home was easy and stressfree!”

Noelle & Brandon L. · Philadelphia, PA
Verified · Aug 27, 2023

“My puppy was delivered yesterday. Doug brought her to my house. She is wonderful!”

Nancy W. · San Jose, CA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Aug 27, 2023

“Alisa is now Violet. She is a perfect puppy. Affectionate and already has learned a few things. I'll love her forever. Whole process went smoothly and Vet visit was excellent. Thanks Gail”

Gail M. · Baldwin, NY
Verified · Aug 26, 2023

“Kenny was our first contact person and he was great answering all our questions in a timely matter and helping us thru the payment process. Lois was especially helpful too. The entire process for us took a week because we chose to drive 12 hours to pick our puppy up ourselves and those arrangements took a little longer because of logistics. Our puppy is beautiful and perfect! She loves us and we love her. The Pawrade has lived up to everything promised and now we have the sweetest little companion for life. Thanks to all the Pawrade associates. ”

Polly Z. · Bentonville, AR
Verified · Aug 25, 2023

“So much fun it's been awhile since I last raised a k-9. The love and devoted time you give to your pet is rewarding and rewarded from your pet. Haveing all the patience and remaining humble is in my opinion the foundation of creating and trusting life together. Thank you pawrade. Mr.M R Martinez $$$$$$”

Matthew M. · Gunnison, CO
Verified · Aug 25, 2023

“great experience, made everything so easy and the attention to detail and communication was beyond great. They were always there each step of the way, we prompt, responsive and easy to reach for any question or concern. Their payment method is 100% safe, I was a bit nervous at first but I looked them up and there was nothing but praise. I picked up Kodi today from the airport and it really was easy, the only thing that was a slight issue was that the travel crate was zip-tied and Nobody had scissors, finally someone had a knife and BTW, the plastic shipping crate is yours and big, glad I brought the SUV, she was so funny, didn't wanna come of and say hi. Shes home and getting along great with my other dog, Basha so really happy I bought from Pawrade, the dogs are not cheap but you get what you pay for and so far, everything has been purrrrrfect!!! (dog/cat humor 😝). Marc Rutstein ”

Marc R. · New City, NY
Verified · Aug 24, 2023

“He got here last night. He is just a doll. He has been to the groomers this morning. Just loves to play, he is eating exceptionally well, goes outside side to do his business every two hours. Sleeps with me with no problem. Everyone in the neighborhood has been here to see him. Follows me all over the house. Tomorrow we go to the vet, grocery shopping and a few other stops. He goes into the stores with me. Just got really attached to him. He is a people puppy . He likes his food with a little warm water on it. He is a gem. ”

Robert B. · Coon Rapids, MN
Verified · Aug 24, 2023

“Our new puppy is wonderful and we are so pleased with her. The transaction with Pawrade was very segmented, from the first call, to the concierge, to the travel coordinator. This was, at times very confusing and dealing with so many people was difficult. At times it seemed no one knew what was happening. We had to travel almost 400 miles to pick up our little girl, the travel person knew this and we were told she would not be available until after the vet check. This part was good but the vet check was scheduled the day before our pickup date. This left us not being able to make travel plans until the last minute, this could have been handled better. Overall, we were satisified and hopefully can still callif there are any questions. Thank you”

Steve S. · Madison, WI
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Aug 24, 2023

“I cannot thank you enough. Adorable puppy that brightened our day and a great service. Michele and Mason were great. Thank you so very much. ”

Shorena K. · Richmond, CA
Verified · Aug 24, 2023

“beautiful puppy. well cared for. very happy”

Sarah F. · New Marlborough, MA
Verified · Aug 24, 2023

“Meeting puppy Scout was one of the best moments! He was well taken care for, transported safely, and came back with healthy vitals upon his vet visit. We are very happy with our purchase through Pawrade and now have a healthy, happy mini Aussie. ”

Olivia I. · Arlington, VA
Verified · Aug 23, 2023

“Great communication regarding status and location while transporting puppy. Puppy arrived safe and sound. Very happy with service. ”

Aviva L. · Wellesley, MA
Verified · Aug 23, 2023

“Oh my how do I say "Thank You, Thank You and more Thanks. I was a bit leery at first about an online purchase of a pet but I am so thankful for the service all have provided to me and us. I am truly in love with Mylo (Pablo) and my husband is in love as well, lol. Mylo has adjusted fairly well and he is happy and getting plenty love and getting spoiled. I especially want to thank Christie, Devin and a a couple others that I can't recall their names. We have Insured Mylo with MetLife Pet Ins. And he had his wellness check today and all went well. I am a believer in Pawrade. Thanks again and if someone else I know is interested in adopting a furry family member I will definitely direct them to Pawrade. God Bless you.”

Char-Lynn Mozelle · Pleasantville, NJ
Verified · Aug 23, 2023

“We love the puppy but it took a month to get her which we felt was too long.”

Richard G. · Milford, PA
Verified · Aug 23, 2023

“Can't get better the process was so easy the communication was perfect everyone take care about the puppy and us the buyers Kelly hall amazing person”

Byron R. · Mason, OH
Verified · Aug 22, 2023

“Pawrade was very thorough in making sure their puppies were going to a wonderful and caring home. We adopted two brother puppies at the same time and the experience created confidence that we were adopting two healthy puppies. We love them both!!!”

JoAnn H. · San Jose, CA
Verified · Aug 22, 2023

“Diesal arrived with some problems, and he is now the cutest little guy. His name is Liam Padraig, and he is a very confident little guy. He is very bonded and best friends with Iago now called Finley. Liam is still too small to play with Finn, so he is in a playpen within a large playpen area on our deck. They take puppy naps and bark and play and devour their food. Liam is especially proficient at tug of war with their toys and usually ends up with all of the toys inside of his playpen. They are both beautiful and we cannot wait for all of their shots to be completed to take them on a walk on our property. We are madly in love with both of them. ”

Gail S. · Questa, NM
Verified · Aug 22, 2023

“My puppy arrived in great shape, she was bright eyed and very docile. They said she did not eat or drink the first 2 days, but she has been fine since she has arrived at her home. The Travel people were wonderful, they arrived on time and explained everything to me took our picture and I signed off delivery papers. Great service!! She is everything they said she would be and more, I couldn't be happier with my choice of puppies. What a loving and smart dog she is, I am blessed to have her, if the breeder wants updates on her I will gladly forward any pictures if needed or wanted. Thank you for helping me get my perfect dog, she means the world to me. My 2 sons are just so in love with her also, she does not lack for any attention or cuddles.”

Deb S. · Coppell, TX
Verified · Aug 22, 2023

“We're so happy with our fur baby.”

Anais P. · Malden, MA
Verified · Aug 21, 2023

“We are delighted. Everything worked fine. Thank you.”

Harry B. · Port Angeles, WA
Verified · Aug 21, 2023

“Fantastic experience using Pawrade! From start to finish they were informative, helpful and kind. We are so excited to have our new fur baby all made possible by Pawrade!”

Carrie D. · Fayetteville, NC
Verified · Aug 21, 2023

“"Archie" who is now Oliver is absolutely beautiful! He has been an amazing addition to our family and already becoming best furever friends with my Frenchie. Pawrade was there every step of the way and was always responsive and helpful. They take pride in their customers satisfaction and providing quality service. I would recommend and would use them again! Thanks for my beautiful pup ”

Stephanie L. · Ft. Myers, FL
Verified · Aug 21, 2023

“I was pleased with the great customer service. And their customer care I received. Tony Stray & Carly were with me every step if the way. I would definitely recommend Pawrade if you are looking for that special breed of puppy. I rate rate them 5 Stars”

Jeanne D. · Vacaville, CA
Verified · Aug 21, 2023

“Very helpful team, good support/troubleshooting, and follow-up. Found the perfect new puppy and felt confident about the transaction. Advice for new puppy owners was very helpful as well. I'd definitely recommend Pawrade.”

Patrick M. · Levittown, NY
Verified · Aug 21, 2023

“Hunter is a great dog”

Thomas R. · Chicago, IL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.