Home / Customer Reviews
Customer reviews

Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 174 of 337 · newest first
Verified · Aug 21, 2023

“Thank you, you made it easy to find and get a puppy of our dreams. Mariano is the sweetest puppy and we are happy with the whole process. ”

Sharon W. · Casper, WY
Verified · Aug 21, 2023

“Pawrade was very easy to work with. The employees were great. We purchased 2 puppies through them and had a very pleasant experience. The puppies were strong and healthy and everything went smoothly.”

Leonard C. · El Cajon, CA
Verified · Aug 21, 2023

“I had an absolutely wonderful experience with Pawrade. From the time we purchased our puppy, we worked with Donna who helped us get photos, sent informative messages and emails, and answered any questions we had. The most difficult part was waiting for our new puppy to arrive!! The transportation team communicated with us as our puppy was being driven to our front door. When he arrived he was in excellent condition and was only shaky for an hour or so. Our puppy is healthy and super smart! Donna told us that our puppy was using a doggy door with his breeder and litter mates, and almost instantly when he arrived he barks at the door to let us know it's time to go out. He has not had trouble eating and he loves to play and cuddle with his new family. I would 100% recommend using pawrade in the future to friends and family, and would not change anything about my experience. ”

Alyssa H. · Burlington, NJ
Verified · Aug 21, 2023

“Finding a puppy was easy. Contact and process was great and all my questions were answered promptly by my assigned concierge. I loved the GPS ground transportation tracking and knew exactly where my puppy was! Highly recommended and will use again in future.”

Deborah P. · Hampton, VA
Verified · Aug 21, 2023

“Pawrade should rreceive stellar reviews. Their processes are thorough and requirements are professional for those wishing to purchase and love a new pet. Transport went smoothly, customer service went extremely well and description of the animal was accurate. All papers arrived with courier(s) as promised. I am so thankful I decided to research and go with Pawrade. Extremely impressed!”

Alana M. · Bozeman, MT
Verified · Aug 21, 2023

“The process was amazing, very transparent and easy to understand, the customer services was incredible, and the delivery on time! Overall it was such an amazing experience, and I'm loving the new addition to my family! The puppy is so playful and is bringing so much happiness to my kids!”

Juan E. · Grand Blanc, MI
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Aug 21, 2023

“Very responsive particularly shannon”

Margaret D. · Orlando, FL
Verified · Aug 20, 2023

“Good process. Would have been more helpful to talk to the owner/breeder personally about the pup.”

Deb F. · Highlands Ranch, CO
Verified · Aug 20, 2023

“Purchase with Pawrade was seamless. The only difficult part was making sure that the delivery company arrived before the puppies required 72 hour wellness check. ”

Jonathan B. · Stokesdale, NC
Verified · Aug 20, 2023

“Great company and great service. Would recommend pawrade to anyone interested in getting a puppy. ”

Antonella D. · Norton, MA
Verified · Aug 20, 2023

“We found Pawrade to be very professional, helpful, responsive, and informative. Everything went well, and our new puppies are very happy!”

JoAnn & Alan H. · San Jose, CA
Verified · Aug 20, 2023

“I am very pleased with the service with pawrade they did everything they said they would. kept in contact with us and we received Fido within a week.i definitely recommend Pawrade”

Brenda S. · Beverly Hills, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Aug 20, 2023

“This was most amazing transaction of my life. Bravo is amazing the process was seemless and I highly recommend this company. I give 10's across the board. ”

Maurice P. · Atlanta, GA
Verified · Aug 20, 2023

“Awesome experience I could see where she was with the tracker thing the whole time when she arrived she was happy, healthy and clean and the people were very nice. I would definitely recommend this service to anyone looking for a new puppy!”

Stacey R. · Marysville, WA
Verified · Aug 19, 2023

“Love at first sight! Such a good feeling now with my new family member! Y'all are awesome.”

Pat R. · Houston, TX
Verified · Aug 19, 2023

“We love our longhair mini dachshund! He was Herman and we renamed him Charlie. You were very helpful during the adoption process. Thank you so much!!”

Sandi D. · Fort Myers, FL
Verified · Aug 19, 2023

“It felt like the longest 2 week waiting for his arrival but worth the wait. Thank you all for making this experience so beautiful.”

Linda D. · Kuna, ID
Verified · Aug 19, 2023

“I appreciated that he Pawrade staff are all very compassionate and caring. The flood of emails, not all of them being pertinent to the process, were overwhelming. "Michelle"'s real name is Thumbelina. Please call her that from now on. Thanks. Thumbelina arrived in great shape and she is doing very well. She is so very sweet and affectionate and she seems to be a very quick learner of simple commands. I am so very pleased with her!”

Sally D. · Fresno, CA
Verified · Aug 19, 2023

“I got my puppy on terms The process was easy and well handled. ”

Krystyna C. · Chicago, IL
Verified · Aug 19, 2023

“Pawrade was personal and responsive from our initial contact until our precious puppy was directly delivered to our door.”

Patti W. · Pringle, SD
Verified · Aug 18, 2023

“We are over the moon! My wife and I have been searching for the right professional and trustworthy organization/company to add the four legged love back to our home for over 8 months. Thought that multiple Facebook and Instagram organizations were reputable but soon felt very uncomfortable and suspicious when it came time for payment. We kept searching online and offline. PAWRADE to the rescue. A website full of cute puppies wasn't going to cut it anymore. We needed to feel we were doing business with a company with backing and that a beautiful, healthy, natural pup would be found. From the initial email to the final in-hand delivery of our Shih Tzu, the communication and professionalism of Pawrade was terrific. Our nerves were quickly calmed with a phone call when question after question was effective answered with facts and proper expectations. We will from now on be constant givers of Pawrade praise to anyone that asks were we got such a wonderful pup. Aloha.”

Scot H. · Long Beach, CA
Verified · Aug 18, 2023

“Very well managed from start to finish. I'm vary happy with my puppy Thanks”

Martin A. · Farnhamville, IA
Verified · Aug 18, 2023

“I was delighted with the responses and timely attention to my questions. The process seemed somewhat time consuming but it all led to a great ending.”

James A. · Seattle, WA
Verified · Aug 18, 2023

“The whole process was great. Once it got rolling it was constant communication about the process. If I knew then what I know now, we definitely would've flown him in. The anticipation of waiting for Scout for 4 days while watching his journey on the 360 app was unbearable. He is here now and is going to love his home as he will be one spoiled pup. Thank you guys!!”

Zach S. · Las Vegas, NV
Verified · Aug 18, 2023

“The entire staff were wonderful every step of the way . Always quick to respond to all our questions ! Would highly recommend!! Will use again in the near future . ”

Donna H. · Clearwater, FL
Verified · Aug 18, 2023

“My experience from the beginning process of purchasing my Westie to my puppy's arrival was a dream come true. All i had to do was just sit back and wait for her to be delivered to me. Katy is perfect in every way! She is a beautiful addition to my family and she will be loved! Thank You so much. ”

Karen L. · Trenton, NJ
Verified · Aug 18, 2023

“You all were amazing, thank you for all you did helping me with getting my Gypsy!”

Sophie M. · Zachary, LA
Verified · Aug 18, 2023

“Tiger(new name Tucker) is the sixth Cavalier King Charles Spaniel I have purchased from Pawrade. The transaction went smoothly and Tucker is settling in nicely with his new buddies. Anyone looking to purchase a purebred pup should consider contacting Pawrade.”

Donna D. · Islip, NY
Verified · Aug 18, 2023

“Good communication. Ginger arrived early. She is very sweet , Only issue is that we could not get a vet appt for a minimum of a week. Hard to do within three days”

Ed M. · Queen Creek, AZ

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.