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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 175 of 337 · newest first
Verified · Aug 18, 2023

“Trip is such a blessing. You guys are top notch. ”

Dustin D. · Sterrett, AL
Verified · Aug 18, 2023

“Everything was pretty smooth. Communication could have been a little better. ”

Lonnie F. · Elmira, NY
Verified · Aug 18, 2023

“My puppy is sweet and has a great personality. My puppies' overall health is questionable. According to the vet she is underweight and the vaccines she has had are unclear. The food I was advised she has been eating she will not even touch. ”

Rebecca H. · Whiteville, NC
Verified · Aug 17, 2023

“We are enjoying our puppy immensely. I was anxious as I waited to receive the final pickup instructions but they arrived with time to get things together. Thanks yo all.”

Diane A. · Madison, AL
Verified · Aug 17, 2023

“Thank you for bringing Barbara to our house. :) ”

David & Angie H. · Eugene, OR
Verified · Aug 17, 2023

“This is the second time we have obtained a puppy from Pawrade. Our pugs have the same parents. Pawrade made that happen for us. Pawrade made the entire process easy both times, treated us so nicely, and, most of all, made sure our puppies were safe and healthy. Pawrade always puts the well-being of puppies first, and I have total faith in the entire company. Every person we worked with deserves our thanks! ”

Alexandra H. · Warminster, PA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Aug 17, 2023

“I love my puppy she's so perfect”

Gabrielle S. · Carbondale, IL
Verified · Aug 17, 2023

“ Very easy process everyone is very helpful and easy to work with. I love ❤️ my cavalier king charles.”

Karen R. · Palm Coast, FL
Verified · Aug 17, 2023

“Delivery was great. The people brought the dogs are fantastic and I would recommend you to my friends”

Anthony P. · DeBary, FL
Verified · Aug 17, 2023

“Great experience of buying now called Leo, short for Leonardo DaVinci!”

Jerry N. · Prior Lake, MN
Verified · Aug 17, 2023

“Vets can make give vacancies if time and location. ”

Cynthia F. · Sylacauga, AL
Verified · Aug 16, 2023

“The end result, a beautiful puppy, was worth the anxiety of not knowing what was happening. I was relaxed when I heard from the breeder.”

Patricia R. · Boston, MA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Aug 16, 2023

“Pawrade was extremely helpful and made the process super easy and quick!”

Haley W. · Wadesville, IN
Verified · Aug 16, 2023

“Pawrade did an excellent job. They went above and beyond and would use their services again.”

Carol G. · Dartmouth, MA
Verified · Aug 15, 2023

“Everything was so well coordinated, I'm very happy with the entire process. ”

Qaashif P. · Austin TX
Verified · Aug 15, 2023

“I was very, very nervous about buying a new puppy online, sight unseen. PawRade was wonderful! The contacts were timely and well informed. They provided information and assistance all the way through the process. I highly recommend them! ”

Donna R. · North Attleboro, MA
Verified · Aug 15, 2023

“10/10 experience! First time ordering a puppy online so I didn't know what to expect but everything worked out perfectly. So happy and grateful for my new baby!”

Michelle V. · Rancho Santa Margarita, ca
Verified · Aug 15, 2023

“We just got our puppy on Saturday. I had a great experience with Pawrade. They were extremely helpful throughout the entire process - each agent was readily available and walked me through every step. They were not pushy at all when we were deciding whether to move forward but instead gave us the space to figure out what was right for our family. There was a different agent to help us through each part of the process and all of them were great. Only comment there is it would have been nice to know at each transition point that a different agent would be working with us, but that's pretty minor. Like I said, all were super helpful and patient. The only reason I gave 4 stars was because our puppy's paperwork was left at the kennel rather than being sent with him, but I was notified right away while our puppy was en route to us. We used pampered delivery which is a fantastic option if you can't travel to pick up the dog and don't want the dog to fly or pay for nanny service. ”

Sally F. · Las Vegas, NV
Verified · Aug 15, 2023

“I just wanna thank Dan and Carli for all their help and support. From Day 1 up til our puppy got home they are always available and keeping us updated. We are so happy!! Our toy poodle Lychee (Emma), is so sweet and energetic!”

Jobelle S. · Tigard, OR
Verified · Aug 15, 2023

“When the puppy arrived she was so matted I had to cut all her fur off. And I don't mean a little tangled. The mats were pulling her skin and she had some red spots left. I took her to the vet the next day and the vet said she was very sure the puppy was from a mill based on the way she was vaccinated. Several were given too early and were essentially worthless abs have to be redone. The notes also said she or her parents were AKC registered but nothing came with her with any information so even if she could be, I can't register her because I don't have the information needed to do it. I also was upset at the time it took to get her to me. She drove for 4.5 days. I was never given any other options. I would if paid to fly to get her or have her flown in. ”

Jessie K. · Phoenix, AZ
Verified · Aug 14, 2023

“We are so in love with our newest furry family member. This was our second time getting a puppy thorugh Pawrade and, once again, it was a wonderful experience. ”

Cynthia G. · Royal Palm Beach, FL
Verified · Aug 13, 2023

“Thank you for fixing us so much love, ”

Guadalupe J. · La Quinta, CA
Verified · Aug 13, 2023

“We're so totally over the moon with our puppy. We've named him Dante and he is adorable. Thank you for the care you all gave him to get him safely home ”

Rose V. · Center Moriches, NY
Verified · Aug 11, 2023

“Im bot sure About transaction .. I love my New Baby. Even on here you say i bought Thelma ? All her paper work says Elsa ?? Not very sure if the puppy i bought is the actual puppy i Choose 🤣 But I do love my little girl ”

Rainee B. · Ogden, UT
Verified · Aug 11, 2023

“Wow! I was very impressed with the entire process from initial phone call to picking up our puppy. Everyone I encountered was very responsive and professional. I would highly recommend Pawarde!”

Terra E. · Brooklyn Park, MN
Verified · Aug 10, 2023

“My Puppy Concierge, Tony, was FANTASTIC. He was helpful, responsive, and deserves a promotion! We love our new puppy, Aspen! 🐶❤️ My only issue, and it had nothing to do with Tony, was the communication for delivery. It was a little broken and stressful, but THANKS to Tony, our sweet girl is home, and my kiddos, and I, love her, and my older doodle has a new sister! Thank you!!! ”

Melissa C. · Castle Rock, CO
Verified · Aug 10, 2023

“Such a helpful site for finding a new pup!”

Amanda M. · Clermont, FL
Verified · Aug 9, 2023

“Hi Many steps needed to adopt your new puppy. Steps that insure that everyone involved are protected. So get your list ready! It is a long process and is well worth the wait. Many components to this process and the people involved were very professional and helpful. My Coton just went to her first required Vet visit and she was deemed perfect! Just remember, once your puppy is home your sleeping will be interrupted and being there for you puppy every minute will become your new way of life. But well worth it! ”

Terry S. · North Wales, PA
Verified · Aug 9, 2023

“The process was well orchestrated as evident from Pawrade's team approach. The Pawrade staff addressed all details, including the initial inquiry, transaction, puppy guidance, contracts, transportation and post-delivery follow-up. It was clear that the team, including the breeder, took this process seriously and ensured that our puppy was well cared for during such a delicate time in her life. She arrived safely and was happy to part of our home.........as were we.”

Kelly S. · Rhinelander, WI

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.