Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I just want to say that from the start till the end of the process everything and everyone involved has been wonderful! Simply wonderful! We truly appreciate everyone who was there for us and help us bring our pup home! ”
“The process was very streamlined and made it easy. And was reassuring knowing I wasn't gonna get scammed by a fake breeder collecting deposits on dogs they don't even have ”
“So far it has been the lifesaving I needed. Oxana and Keiko are such a joy. I've began house training and they seem to be catching on, yes there stil mishaps but when they get a treat we celebrate. When one goes and the other one hasn't the other sees the reward and sometimes that works too”
“Everything that pawrade did was perfect, I got all the help I needed, I was updated all the time and the shipping of the pet was great!”
“We just got our new little baby, and we are so excited! Everyone went so smoothly! Thank you Pawrade for helping us extend our family!”
“Pawrade gave me the greatest experience I could have hoped for. I was extremely skeptical about purchasing a puppy online however they accepted credit cards and that made me feel much safer, since there are so many scams online. The purchase price was exactly as explained, the guidelines are easy to follow, the customer service is great and kept me updated as soon as they could with every process. The puppy did great on the journey and the driver was great as well. I'm so thankful for a great experience, a great breeder, driver, and customer service. I will be purchasing another puppy within the next couple of months and look forward to working with pawrade again. To anyone looking you found a great place in pawrade.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Experience was good, and the puppy is healthy. Although, the delivery took 5 days of driving with the puppy in the van to get to me and when the puppy was dropped off she had poop on her chest/belly and was smelly. She was probably with a bunch of puppies in the van that was dropping her off.”
“This was the smoothest puppy purchase ever. The communication was amazing. And the transporter took such good care of my puppy. He was freshly washed and fed and his transition seems so easy. We are so happy!!”
“We have been very pleased with the entire process. From the time my wife and I expressed an interest, until the delivery of our new family member, it has been a very positive experience. The communication was always spot-on. We couldn't have asked for a more pleasant experience. ”
“Customer service was excellent. I was supported all the way from first contact to my puppy arriving. I received daily emails, texts or phone calls with information from what to expect when the puppy arrived to how to care for her going forward. I was allowed contact with the breeder which was very important to me. My puppy arrived with a travel nanny and was handed over to me directly. Because of that attention to detail, my puppy arrived stress free. The following morning at the vet check he said that she was an excellent puppy, and that he couldn't believe she had just been on a long journey the previous day. Pawrade was the best experience that I've had in a very long time. Everyone that I talked to always followed through with what they said that they would do. I usually don't give reviews, and never 5 stars, but these people deserve this 5 star review. Love our new puppy!”
“Great customer service and support. Very informative and worth every penny! Pawrade is a great way to buy a new puppy. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everyone at Pawrade made this so easy. The entire process went off without a problem, and we love our new family member. Thanks for everything!”
“The puppy is lovely and excellent quality - initial communication was great and fortunately i was able to continue to contact that person thru out as the next person was less communicative. Then there was an accident with the truck transporting the 24 puppies to their end destination...my pup is petrified of being in a crate and I can only assume it is because of being caged for 3 days in one...the end result was i did receive a lovely puppy - but the experience was laced with challenge - ”
“The service was excellent. The people were kind, courteous, professional.”
“Pawrade team directly was great. Transporter was terrible. The transporter chosen by Pawrade provided little to no proactive communication. The absolute worst part is that our little guy arrived with a double ear and respiratory infection. Knowing what we know now, we would have factored the cost of a round trip ticket to pick him up in person. We were told 2-4 days for our pup to get to us. In reality it took 6 days. Pawrade relies upon the transporter to communicate with the new family. It seems they have no awareness of the actual well being of the pups in travel, route, or details that are important to new pup parents. Our pup went from AZ to CA then who knows where before arriving in MI. If we have known he would have been in a car for that long up front, we would have made other arrangements. Our little guy is doing a lot better now. We got him to the vet immediately upon arrival once we saw his condition. ”
“My pup is amazing!! It took 0.1 secs to fall madly in love with him… the only stressful requirement was the vet appt within 72 hours of delivery… especially since there was no definitive ETA provided. Additionally, food and Nutrical was supposed to accompany him which it did not. The Pawrade crew was lovely to work with and were available with quick answers to any questions… The delivery crew were also great… thanks to all!!”
“What a great experience from start to finish. Thank you for all your help and kindness.”
“Everyone was very helpful from start to finish!”
“We absolutely love our puppy! He is so sweet, in great health, and we can tell he came from a great breeder given how well he sleeps through the night & is adjusted to a crate. We were very pleased with Pawrade up until the transport process. He was originally supposed to be delivered by ground transport, but was somehow not picked up, therefore we were required to pay to fly him to get him. The date changes, miscommunications, etc. were frustrating but we did love the woman who actually flew with our dog. The flight nanny process made us feel so much better about flying him knowing he would not be in cargo.”
“Pawrade was amazing with getting us our new puppy!! The communication was great! I was a little nervous because I read some bad reviews online but I trusted my gut and I'm glad I did! We got the most perfect puppy ever and he was even cuter than the pictures! In the process of reserving our puppy they helped us every step of the way. After reserving our puppy they kept in contact every day and even sent us updated pictures from the breeder. The day of pick up I got no answers from the customer concierge team but the next day they told me I was texting them in their out of office hours which I didn't know, so that's the only complaint I have. They need to be more clear on when they are in the office and when they are out. Overall I am very pleased with my experience and I would definitely get a puppy through this website again. ”
“She's beautiful and the transition was very smooth. You can tell they took care of her on the way here”
“I have never gotten a puppy without meeting them first so I was very nervous going into this. My initial fear was this could be a scam but I'm happy to report it is not - I did get my pomsky, Esper (formerly Lucius)! And I wasn't catfished either - he's even cuter than the pictures! Overall, I'm beyond happy with the experience. Everyone I talked to was professional, returned my messages promptly, and gave me all the info I needed to be ready for Esper's arrival. Going thru the payment process, I was happy to see there were even payment plan options thru Klarna. Seeing a reputable third party involved made feel even more at ease. For the travel service, I opted for a nanny to drive the puppy to me. Considering where they were coming from, the travel fee seemed reasonable. MANY thanks to Pawrade and the breeder. Esper is everything I had hoped for and more. I'm so excited for this little bundle of joy to be part of our family - we love him so much already!”
“For my first time ever purchasing a puppy online, it seemed like adult of hips to jump through for me but I get it cause you got a job to do as well. However I do think the communication could have been better and the fact that the deliver date changed 3 times really had me kinda worried like I was being scammed or something, but in the end you did come through and u couldn't be happier with the new edition to our family, Frances is an amazing little French bulldog and I know she's gonna have an amazing life here in her forever home, she is so loved. Thank you Pawrade.”
“Travel arrangements were confusing.”
“I love my pup. Thank you for the professional service! ”
“Very pleased with how smooth the process was. Extremely happy with our puppy. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
