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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 177 of 337 · newest first
Verified · Aug 3, 2023

“Was very hesitant to do this long distance sight unseen but this company is awesome, from the start all the way to delivery. ”

Jody Ann S. · Suffolk, VA
Verified · Aug 3, 2023

“Pawrade was excellent to work with. They communicated clearly every step of the way, and had a very quick response time when I had questions. Their process was flawless, and I was never left wondering what was going on. Everyone that I worked with was pleasant, helpful, and kind. I used the van delivery service (Wags on Wheels) and they were also very communicative and pleasant. Our Cavalier puppy arrived healthy, happy, & clean, and almost potty trained! I would highly recommend Pawrade!!”

Jennifer L. · El Dorado Hills, CA
Verified · Aug 3, 2023

“Gabriel, which is now Bentley is very loving❤️”

Michelle K. · Lebanon, IL
Verified · Aug 2, 2023

“Had a great experience with Pawrade and all questions were answered in a quick manner and we love our new addition:)”

Nickie P. · Huntington Beach, CA
Verified · Aug 2, 2023

“The process was smooth and easy! We went from choosing our puppy to having her in our home (healthy and happy) just a few weeks later!”

Miranda B. · Malden, MA
Verified · Aug 2, 2023

“Excellent experience and sweet addition to our family. Thank you Pawrade! T. How - AZ”

Tracee H. · Chandler, AZ
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Aug 2, 2023

“Great communication while he was in travel. He is awesome thank you so much. Fantastic ”

Meg M. · Methuen, MA
Verified · Aug 2, 2023

“This was a surprisingly easy process in bringing our little boy home. The nanny flew him to us less than a week after purchase. Communications from Pawrade, the breeder, and nanny were all seamless. I had a great experience. ”

Michelle S. · Menifee, CA
Verified · Aug 1, 2023

“Happy to add violet to our growing family. A very smooth transaction from start to delivery.”

Leon M. · Mckinney, TX
Verified · Jul 31, 2023

“Everything was a very smooth process, thank you helping me meet my fur baby.”

Fabrianna D. · Mason, MI
Verified · Jul 31, 2023

“Purchase experience was great. Every step of the way. From the initial purchase inquiry to the ground delivery. Everything was A1. I was alerted every step of the way. I would definitely recommend Pawrade!”

Kayla M. · Port Charlotte, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 31, 2023

“Everything went smoothly. It was an easy process and we love our new baby”

Martina M. · Charlotte, NC
Verified · Jul 31, 2023

“We were very pleased with Pawrade. Communication was excellent with Pawrade as well as Wags on Wheels. Veronica, her new name is Cleo is adjusting very well.. She has the lay of the house and loves her yard. She has a wonderful disposition , engages new people and kids. We are so pleases and love her.”

Pamela Y. · Elysburg, PA
Verified · Jul 31, 2023

“Transport was very professional, puppy was beautiful and very healthy!! Excellent place to get a puppy! :)”

Cindy B. · Mesa, AZ
Verified · Jul 31, 2023

“We can't say enough good things about our entire experience with Pawrade. Initially, I wanted a puppy and began looking in December 2022. I searched the internet. Little did I know, at the time, about how many puppy scammers are out advertising for your perfect puppy. My husband told me about a report on scammers on our local news. I was nervous and decided I wasn't meant to have another dog. My family has had labs for 33 years. Pawrade showed up in my email and I started looking at their available dogs. I fell in love with a Cockapoo. I researched Pawrade reviews on Google, Trustpilot, and Scam Alert. One week later we have our little guy. We met the owner and knew instantly the love and care she put into our little Cooper. Pawrade was a thorough organization from start to finish. I was provided with constant communication, customer support, and literature on caring for my new pup. I give them 5 stars! ”

Rhonda M. · Colorado Springs, CO
Verified · Jul 31, 2023

“Very pleased with puppy and overall experience with Pawrade.”

Bob Y. · Escondido, CA
Verified · Jul 31, 2023

“Rayna is now Tippy. She is healthy, full of energy and curiosity and so very cute and loving. She adapted to us and the house in a few hours, runs everywhere, full speed outside, and she is very fast. Very alert and interested in everything - seems very smart. The breeder did a great job for sure. The nanny lived in Las Vegas and worked for an airline. She was pleasant and did a fine job. Tippy went to the vet 2 days later and all is very well with her. She went again today for some shots. We enjoy watching all the crazy things she does. My issues is with the cumbersome-unduly comlex system we had to try to get through. I never was able to upload docs to PetPay. I still don't know what the 3 yr 'guarantee' covers. This my 5th Yorkie and the previous 4 from private parties were all great dogs. We would never want to go that process again.”

Jerry O. · Mesquite, NV
Verified · Jul 30, 2023

“Great experience!! Everything went smooth from the beginning to time my little pooch reached home. I was so excited I didn't know how to act. My kids fell in love with him and we are really happy.”

Angela H. · Brooklyn, NY
Verified · Jul 30, 2023

“Smokey (Dolton) is such a joy. ”

Jennifer K. · Schaumburg, IL
Verified · Jul 29, 2023

“The process was a little overwhelming since I have never purchased a puppy this way. HOWEVER, all of the staff were very friendly in answering all of my questions and helping me through the process of finding, adopting and putting a beautiful puppy in my arms. THANK YOU!”

Barbara M. · Heath, OH
Verified · Jul 29, 2023

“Extremely satisfied with Diana and the services we recieved from pawrade.”

James G. · Wakefield, MA
Verified · Jul 28, 2023

“The entire process was easy, and I had the support of Michelle and Christie from start to finish until we received our adorable new puppy. ”

Megan N. · Miami, FL
Verified · Jul 28, 2023

“We adopted Bailee about a month ago and fell in love with her immediately so we got her sister Callie as well... these babies are my life. Pawrade made the entire process so easy and they kept me informed every step of the way. I highly recommend them.”

Joanna I. · San Francisco, CA
Verified · Jul 27, 2023

“jenna is beautiful enjoying herself running in yard playing with her toys delivery of jenna was very organized I am so glad to have her!”

Helen W. · Metuchen, NJ
Verified · Jul 27, 2023

“Kind of a detailed process at first, but reflecting back, it was a good thing. It wasn't just a transaction, it was designed to keep the puppy safe. He arrived happy and healthy and made himself at home right away. Eating and drinking and sleeping well. We totally love him. Jason and Lem, the drivers were great and Carli really made it happen. ”

Hillary H. · Nevada City, CA
Verified · Jul 27, 2023

“I was surfing the web and just thought I'd check to see what dachshunds might be available. I clicked on Pawrade, scrolled through the photos and stopped in my tracks when I saw Kendra. I said, "That's my dog!" I'd not heard of Pawrade nor did I know anything about online purchasing of puppies, but I called the number and found Kendra was in Missouri (I live in St. Louis) and was told, when I asked, that she was near Springfield, MO. OMG, that's not so far, I said. So I continued to gather information and from this point on, the people with Pawrade were with me and the scruples with which they handled the puppies impressed me. I knew I would get a good dog. And I did. She's perfect; healthy, and adorable, feisty and cuddly, and loves to play. I am very pleased. Every step told me this was meant to be.”

Diana D. · St. Louis, MO
Verified · Jul 27, 2023

“My friends and I had reservations about the service initially because there are so many scams on the Internet. I researched reviews and asked a ton of questions. They were patient and extremely helpful. Great communication! I would definitely recommend this service. I'm in love already with my new baby! ”

Lisa W. · Chicago, IL
Verified · Jul 26, 2023

“I'm in love with my puppy. The process was quick and safe. I was surprised about how much they communicate with me to let me know about everything related to my puppy plus send me pictures of my puppy. ”

Alondra G. · Worcester, MA
Verified · Jul 26, 2023

“We are enjoying Evelyn very much and she is settling in as well. I wanted to thank you for an excellent experience from beginning to the end. Your willingness to help us obtain her quicker than most do was greatly appreciated. We celebrated our 25th wedding anniversary and my husband was so happy he cried when I gave him his new pup. If there is anything I can add, it would be that you should make sure your breeder is forthcoming with all their pets injuries. Our vet told us Evelyn had a broken rib that stands out on her left side since it grew back that way. We love her, but should have known this before we paid $2.010. You should make sure your next buyer doesn't experience something like this. Also, the one month free pet insurance was not offered to us because we live in SC. If you offer this as a part of the service the buyer receives you should do something for the folks in SC and NY. ”

Roxie H. · Boiling Spring, SC

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.