Home / Customer Reviews
Customer reviews

Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 179 of 337 · newest first
Verified · Jul 21, 2023

“Loved the way we got help throughout our time to get the puppy we have always wished for !!”

René P. · Brevard, NC
Verified · Jul 21, 2023

“They did an amazing delivering our baby to our home. Remi is beautiful and I highly recommend finding your perfect companion/ furbaby here”

Melise S. · Framingham, MA
Verified · Jul 21, 2023

“Are new puppy is very sweet and loving. She was delivered to us a promised.”

Norman L. · Fountain Inn, SC
Verified · Jul 20, 2023

“Pawrade made the entire process, of bringing home your new fur baby, as easy as possible. All messages or questions I had were answered very quickly. They list out everything you need to know and do to make your new pet's transition as easy as possible. They deliver your new baby to your door. She was clean and fed upon arrival and I was able to watch the entire trip on an app they use, so I knew exactly where she was the entire time. The delivery people were very friendly. I recommend this service to you if you are looking to add a fur baby to your family. Enjoy!”

Michelle P. · Yucaipa, CA
Verified · Jul 20, 2023

“With Marigold/Paisley it was love at first site. One look at her picture and I knew that was my girl. It was sooo nice to have someone be the middleman and make ALL of the arrangements. Thanks Pam and Denise, Paisley has help fill a huge hole in my heart. ”

Jayne R. · St Louis, MO
Verified · Jul 20, 2023

“Excellent experience!!!! Beginning with Nathan who is simply outstanding!!! Nathan was our Puppy Concierge. He guided us through the entire process; answered our many, many question that we had about our puppy Bryson. Nathan is excels in customer service! He is very personable and knowledgeable! This was our first time adopting a puppy through Pawrade. The entire process, including picking up our puppy was a fantastic experience! Major shout-out and high-5's to the entire team for all that each of you do! And thank you again Nathan for your hard work and dedication! You make a difference Nathan!”

David & Gina C. · Kemah, TX
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jul 20, 2023

“We are so so excited to have Karter , is it possible if you can find out from the breeder what specific doggie treats they used for him. He did so good this morning with potty. He pooped and tee tee on the pad. We have some of his treats but want more since he likes them. If you could send that product name we will pick it up today”

Vivian J. · Camarillo, CA
Verified · Jul 20, 2023

“We could not be more pleased. Our new French Bulldog is absolutely perfect! Even better in person. The process had been flawless. Pawrade team so professional and helpful! ”

Barb Y. · Sacramento, CA
Verified · Jul 20, 2023

“I am glad to have chosen pawrade to find a puppy. It took about one month to finally meet Chloe, We named her Momo. Only one thing I didn't like is that when postponements of delivery happened there wasn't enough explanation and left me in the dark. It would have been a lot better if they told me why the delay in details otherwise I like pawrade.”

Yumiko L. · Iron Mountain, MI
Verified · Jul 20, 2023

“Wonderful service”

Dan G. · Marlton, NJ
Verified · Jul 20, 2023

“Iago who we have now named Finn or Finley which in Irish means short strong and sweet is now ripping up the puppy pee pads in his crate. He is a beautiful healthy very active puppy and we adore him. I have to take a moment to remove him from shredding his pee pads. He is now out in a very large playpen on our deck with shade and a pup tent with his favorite donut bed. He doesn't like his crate and wants to just run around the house. Not yet. So much for pee pads they are so much fun to shred but although he spits them out I do not think it is such a good idea. Although he came from Missouri to New Mexico he decided to take a road trip thru California Nevada and Utah before arriving at 4 AM four days later. He did not seem at all traumatized by his journey except he really does not like his sleeping crate. Shredding pee pads is one of his ways of conveying the message. You guys were great always available and Silas Bouchard and his partner brought him to us great shape.”

Gail S. · Questa, NM
Verified · Jul 20, 2023

“Great service all around. Communicated all needs in a single thread information chat. Gave great helpful hints for puppy buyers. Updated us along the way when the puppy was on his way. Would highly recommend to others. ”

Aiesha I. · Palm Desert, CA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 20, 2023

“Margaux is a healthy and adorable cavapoo! Off to first vet. appt. with us this morning... Quite a complicated adoption process but we are so happy she is finally home with us. This is my first puppy. Tony Stray has been a fabulous gentleman from start to finish...I couldn't have made it without his kind and conscientious support. God bless him! ”

Suzanne P. · Chesterfield, MO
Verified · Jul 20, 2023

“Could not have been easier. Was treated with kindness and respect through the whole process. And the best part was when I received Piper and seen how beautiful she is and what a spunky personality she has.”

John S. · San Jose, CA
Verified · Jul 19, 2023

“It was our second time that we required their services and everything happened just as they explained it to us. It was very exciting to see in real time that they were getting closer and closer to the final destination.They sent us updates all the time. When Galleta arrived, she was very happy and healthy. Definitely professional people that one can trust I recommend them 100% ”

Michael V. · Reno, NV
Verified · Jul 19, 2023

“She is absolutely perfect and so smart. Already going out to do all her business. She is eating good and plays hard and naps and sleeps through the night by our bed in her kennel and doesn't even soil. We carry her straight out and she does her business. Thank you so much for such a pleasant experience. ”

Sherie H. · Shreveport, LA
Verified · Jul 19, 2023

“Everything went perfect! ”

Terri T. · Hope, RI
Verified · Jul 19, 2023

“Pawrade couldn't have been better in working with us!We were looking for a black mini goldendoodle thathad a chance to grow to 30-35 pounds at maturity! We found a perfect litter in Missouri and Pawrade worked with us to accomplish the deal! We love that they're anti puppy mill! We were able to secure excellent ground transportation for our puppy from Missouri to Idaho. Our puppy arrived clean and in beautiful condition!”

Joyce N. · Post Falls, ID
Verified · Jul 19, 2023

“Great puppy shopping experience ever!! Customer service is Fantastic!! They kept me pupdated!! From beginning to end. Thank pawrade!”

Crystal W. · Jacksonville, FL
Verified · Jul 19, 2023

“Had wonderful experience !!! Great conversation!!! Loving and helpful people!!! Highly recommended!!!!”

Mariya G. · Jacksonville, FL
Verified · Jul 19, 2023

“Dealings with your company has been professional and outstanding. ”

Rebecca V. · Nutley, NJ
Verified · Jul 19, 2023

“Fairly quick process and constant communication”

Wendell & Giovanna G. · Hatfield, PA
Verified · Jul 19, 2023

“Everything went great with our adoption of our new pup. Lots of paper work, but well worth it. Thanks to all involved.”

Terry H. · Jackson, TN
Verified · Jul 19, 2023

“Pawrade did an excellent job on communicating with me regarding any concerns. The transport team was awesome. My puppy was delivered happy and healthy and the transport team was very efficient and friendly. My husband and I are extremely happy with our new addition.”

Laura K. · Woodinville, WA
Verified · Jul 18, 2023

“Exceptional Experience with Pawrade and Holly - A Perfect Puppy Match! Rating: ★★★★★ My experience with Pawrade and their staff member, Holly, was absolutely outstanding. We purchased our 14-week-old Havanese puppy, Levi, from Pawrade after struggling to find the right rescue dog for our family. Holly was incredible, providing prompt responses and arranging everything smoothly despite the holiday. She even helped adjust our plans when my flights were delayed. I highly recommend Pawrade for anyone looking for a forever puppy, and Holly made our experience truly exceptional. Thank you, Pawrade, and a special thanks to Holly for bringing Levi into our lives! Thanks, Stephen, Tracy, Cruz, Dax and Levi”

Stephen C. · Austin, TX
Verified · Jul 18, 2023

“From the time we started talking to someone from Pawrade, it only took us about 2 weeks to get our furbaby from his breeder in Missouri to our home in Los Angeles! Pawrade made it really easy by communicating everything required of us, and their puppy transport team kept us updated on our pup's travel and ETA. I highly recommend Pawrade!”

Ryan M. · Los Angeles, CA
Verified · Jul 18, 2023

“We love our new puppy she's in great health full of spirit thank you very much ”

Ron L. · Santa Barbara, CA
Verified · Jul 18, 2023

“Great services, legit business. I got exactly what was advertised which was a beautiful goldendoodle. The only thing I didn't expect was the shipping style, made it seem the dog was gonna fly via airplane but instead it was a traveling service that came in a van all the way from Missouri to California, they took real good care of the pups though. I'm happy with my purchase! And stressed, because new puppies aren't easy to figure out and train for me. Thank you for your services!”

Richard V. · Van Nuys, CA
Verified · Jul 18, 2023

“We love Barbi! She is such a good girl. Our working with Pawrade and Breeder was an wonderful and worry free experience. I recommend Pawrade to Everyone! Thank you for our second purchase of a healthy and happy puppy. Thank you!!!”

Deborah F. · Clifton Springs, NY
Verified · Jul 18, 2023

“Well, I just met "Stephanie", now Maeby today. I was out of town when she arrived. She is as cute as they come, temperment is amazing, very loving and seems happy here and with our 2 miniature Schnauzers. Maeby is very inquisitive, and busy, but not destructive at all. I think that we will be good friends to each-other for a very long time. Thank you all so much. ”

Sid S. · San Diego, CA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.