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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 178 of 337 · newest first
Verified · Jul 26, 2023
Agnes · Cockapoo

“Fell in love with pictures of a little girl cockapoo. She's 7 months old. She is very bright and loving. The downside is communication with different people at Pawrade was confusing. We choose to drive to N. Indiana to pick her up at breeder. A beautiful home & building. She was loving and gave kisses. Took her to vet next day. His comments included she was smelling of urine and her ears had not been cleaned. Should we ever buy a puppy again we would go locally where the puppies were held and stroked by adults and kind children. We could tell there were many puppies and probably all the breeder could was feed and attempt to keep pens/crates picked up. ”

Linda L. · Murfreesboro, TN
Verified · Jul 25, 2023
Eva · Cavapoo

“Wonderful experience from start to finish! I've never gone through a breeder before, I've always rescued and will again in the future… And, I'm thrilled to have the opportunity to raise a puppers from a puppy. I would write more but I'm being covered in puppy kisses and my hands are full of LOVE!”

Lisa P. · Los Angeles, CA
Verified · Jul 25, 2023
Dottie · Cavachon

“The process was informative and better than expected. I was hesitant at first because I haven't bought a puppy online before but the amount of information given to you and the support through the whole process was excellent. Any worries we had were addressed and we were kept updated constantly. The puppy we got is happy and healthy and our vet said she is in excellent condition. ”

Alan C. · Ojai, CA
Verified · Jul 25, 2023
Fletcher · Goldendoodle, Mini

“I was very nervous using Pawrade to obtain a puppy. The information on the site was very helpful. Consultants answered all my questions and the breeder provided pictures and videos. We named our goldendoodle Toby and he's been a delight since we obtained him. He's 10 weeks old so he's still full of energy. Everything happened just like the instructions said. Pickup was easy along with meeting the breeder. We are very happy with our puppy and hope others have the same good luck.”

Karen R. · Bloomington, IN
Verified · Jul 25, 2023
Pluto · Brussels Griffon

“I cannot tell you how pleased I am with this service. I knew from the start that this was a trusted service and that I was not going to be involved in a puppy scam. The process was easy and smooth so long as you have al of your identification. They stay in contact with you the whole time. My puppy arrived earlier than usual and was HAND DELIVERED by the travel service. As for the actual puppy, I am so in love. and I can tell that the breeder did all the socialization that was required for his age. He's just a joy!! Highly recommend!”

Lisa C. · Lafayette, CA
Verified · Jul 24, 2023
Claire · Yorkshire Terrier - Yorkie

“I think Pawrade is very good at puppy selection and availability. I think also there is too much emphasis on collection of the entire amount of the puppy even well before it is actually ready to go to the new owner. I had to do a lot of follow up to find out when I could get my puppy.”

Brenda M. · King George, VA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · Jul 24, 2023
Rhian · Malti Poo - Maltipoo

“From start to end Pawrade was fantastic support in the purchase om our first puppy. We felt like someone was holding our hand the whole way. We are so happy and in love with our new little Maltipoo! 😍 ”

Nina V. · San Diego, CA
Verified · Jul 24, 2023
Dalton · Cockapoo

“Pawrade was exceptional each member of there support staff extremely helpful supportive and patient especially helping me to navigate the on line process thanks to your whole team💐👍🏻😊💕”

Sherri A. · Taunton, MA
Verified · Jul 24, 2023
Juniper · Cocker Spaniel

“Juniper has been an outstanding new addition to our family. Process was a little complicated. As well as transportation out here. But all of it worthwhile.”

Jeff J. · Salinas, CA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 24, 2023
Finn · Dachshund, Mini

“This transaction was not quick or painless but totally worth it. I have peace of mind knowing my baby didn't come from a puppy mill.! He's beautiful and perfect.”

Dawn B. · Mystic, CT
Verified · Jul 24, 2023
Catalina · Cavapoo

“First of all, OMG! I'm in love with my new puppy! Pawrade is legit. A bit of a process but, with the process, it eliminates the concern of puppy mills and scams. I appreciated it. Everyone that I communicated with at Pawrade were very helpful with my questions. Communication was timely and effective. Thank you for my newest besty!! ”

Brian M. · St. Pete Beach, FL
Verified · Jul 24, 2023
Anthony · Bernedoodle

“There was a little mix up with the delivery date but not a terrible thing. I would like more communication by phone rather than email, however that is my personal preference. I must say our Berniedoodle has quite a set of lungs as he does not like being alone. If I have a want or desire for another puppy I would go through Pawrade again. Very happy with the pooch.”

Leon G. · Stuart, FL
Verified · Jul 24, 2023
Portia · Boxer

“Our new baby is amazing! We're so happy , we look forward to making great memories . She is getting along great with our older babies too ”

Michael E. · Orlando, FL
Verified · Jul 24, 2023
Reign · Siberian Husky

“The system was new for me, I have a lots of help, great ladies, very easy to contact for questions. To me, it was a little complicated, but I received my puppy in the time promised, healthy and beautiful. Thank you very much. ”

Maria G. · Sunrise, FL
Verified · Jul 23, 2023
Melody · Cavapoo

“I love the dog but the delivery service not so much. The dog was supposed to arrive at 11am on Thursday but instead came at 4am the following day. The driver was wonderful but I think the transport company expects too much. Also the poor dog was filthy. Had she been transported more expeditiously I believe she would have arrived in a better condition. Having said that, we love her.”

Susan H. · Simpsonville, SC
Verified · Jul 23, 2023
Ace · Shiba Inu

“The process was a lot easier than I thought. The breeders want to make sure the puppy being brought to you is healthy and pawrade did amazing being a liaison. They helped with all my questions and concerns as well as showed me what I needed to do in every step. Communication was amazing. ”

Joe F. · Wilmington, NC
Verified · Jul 23, 2023
Mauve · Cocker Spaniel

“Pawrade staff were excellent. Travel and support staff answered all of my questions and stayed in contact throughout the process. Responses to questions and requests were very timely.”

Ann S. · Fargo, ND
Verified · Jul 23, 2023
Millie · Bernese Mountain Dog

“Everything went smoothly and as anticipated. No complications or unexpected changes. Communication between Pawrade and myself was excellent. My puppy is home and adjusting very well. ”

Terry G. · River Forest, IL
Verified · Jul 23, 2023
Auggie · Australian Shepherd

“So grateful for all your services and all the care taken. So happy with my puppy!”

Jet L. · Rawlins, WY
Verified · Jul 23, 2023
Reed · Dachshund, Mini

“We picked up our wonderful puppy (Reed) Murphy Friday. He is full of kisses & spunk!! Couldn't be happier, we LOVE him”

Kathe M. · Portage, MI
Verified · Jul 23, 2023
Coco · Cocker Spaniel

“ABSOLUTELY WONDERFUL ”

Elaine B. · Jerratt, VA
Verified · Jul 23, 2023
Felix · Brussels Griffon

“I got my dream dog and he was delivered with excellence. I watched them drive him all the way from Missouri to the Gulf. He came in perfect his condition was excellent he had no problems .Steve and Lee were excellent drivers and explained everything thoroughly when they got here.”

Dana M. · Lake Jackson, TX
Verified · Jul 23, 2023
Sora · Shiba Inu

“Pawrade helped us in adopting our precious little Shiba. They made the process so much easier and catered to our needs very well. Very reliable and helpful.”

Stephanie G. · Puyallup, WA
Verified · Jul 22, 2023
Moose · Goldendoodle, Mini

“So far, so good. Kudos to Pawrade for excellent customer service and experience.”

Richard B. · Tenafly, NJ
Verified · Jul 22, 2023
Brody · Poodle, Toy

“I want to thank all of you for a great experience I had though out this all deal everything very smoothly I change the name to Luigi he is great loves to play loves kisses to .so thank you for my puppy .”

Elizabeth V. · Easton, MA
Verified · Jul 22, 2023
Nougat · Golden Retriever

“Beautiful and happy always full on energy. Enjoying her as a pup. Thank you so much”

Miro D. · Los Angeles, CA
Verified · Jul 21, 2023
Emmett · Cavalier King Charles Spaniel

“I did a lot of looking for the right agency who handles adoption transactions for breeders, their website, their reviews, etc. for two years. I found Pawrade and was most pleasantly surprised by the attentiveness, knowledge, support and process. I first was going to adopt only one female Cavalier King Charles, but fell in love with her brother too. Working with Pawrade to coordinate my trip to Cleveland, Ohio to pick them up went smoothly. When I met the breeder, I was very impressed and appreciated his answering all of my questions. The paperwork was meticulous and my new babies very healthy. I've had them only three days now and am totally in love with them and they with me. Because of my great experience with Pawrade, I won't hesitate to recommend them. ”

Kathy P. · Highlands Ranch, CO

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies