Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade was a very helpful resource in getting my new puppy. They were very responsive and helpful to any questions I had, no matter how dumb they were! They made me feel way more comfortable about this transaction than other places for sure!”
“Everyone was very helpful and informative during the process of obtaining my new pup. I would recommend looking at Pawrade if you are considering adding a purebred dog to your family.”
“Overall the process was extremely easy! There were moments that I got frustrated with the communication not being entirely accurate. And I was a bit upset that I did not receive the vaccinations paperwork with the puppy. I had to ask about it and was sent a screenshot which is not acceptable. So I had to request a hard copy. Hopefully I'll receive that soon??”
“The service to deliver my puppy was excellent. The communication the entire was was wonderful. You couldn't ask for better service!!!! Thank you for everything!!!”
“The process was a bit of a hassle, but we love our new puppy. After 16 years with our precious Yorkie, getting a new puppy was a bit of a change. Pawrade provided plenty of good information for starting over with a new pup, and their product recommendations were spot on. Kenny, our "Puppy Concierge" was FANTASTIC. The other people we dealt with were awesome too, but I felt like after we received our new pup the service was a bit lacking. Not bad, just not as great as it had been. Overall good experience, and I feel like Pawrade does truly care about the health and well being of the animals. ”
“The Pawrade team was phenomenal! From Dan with the initial call, to Carli with all her assistance as well as Shannon with all her help with travel I had a wonderful experience! Our puppy girl Daisy is perfect and has brought me so much joy!! Thank you all for your support! I will be raving about my experience with Pawrade and referring friends! Thank you all! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Working with Pawrade was a good experience. We are not so fortunate with the puppy we brought home, she is very sweet but terribly timid and dislikes my husband a great deal. ”
“I was very pleased with Pawrade in providing away to obtain a new puppy. He is a joyful new addition to our family. I picked him up in Indiana from the breeder. Every step of the way I was guided in a very professional way. He will provide my wife and I comfort for the years ahead. ”
“After getting scammed by someone on the internet, we did more research and found Pawrade, and we're so glad we did. The entire process, from start to finish has been amazing and our little puppy Louie (was John) is such a precious addition to our family. He is so smart, well behaved and has really brought the cuddles 🥰 If you are on the fence about using Pawrade, don't be and go for it, you won't regret it! We also found that they are reasonably priced. ”
“Communications are a gaping hole in this process in several ways. 1) There are many many expectations of the customer which are not presented until a huge deposit is made on a puppy. There is no explanation given for any of the expectations, e.g. a full body selfie with government-issued picture ID showing. 2) You are encouraged to use the on ground delivery service but not told that delivery will most likely be made in the middle of the night (3:30 AM for me). 3) Little/no breeder information arrives until the puppy arrives. 4) No expectation given that it will take a month (or more) for your "ready now" puppy to arrive. 5) Communications come from many different parts of the company which leaves the customer feeling a little like a darts target. 6) Much of the communications come via a difficult-to-read messaging app and not spell checked. Tiny font with no contrast to background. 7) I have more but apparently there is a character limit on this …”
“Whitley's Pawrade pictures didn't do her justice. She is sooo much cuter in person. She healthy, smart, and super sweet. I had a great experience with Pawrade. Excellent customer service and the agents were great about keeping me updated throughout the whole process. ”
“You will not have contact with the breeder so there may be some unseen delays (my little guy had pink eye the weekend we were supposed to come get him). Also the "location" of the pup is a 4 hour area marked to the closest airport. I thought my little guy was in Dallas but was actually another 2+ hours north in Oklahoma. I did not find out the location exactly until after he was bought and paid for. At no time will you be able to decline the pup after you pay for him even if something is a deal breaker. (location, health, etc). Overall my issues were resolved by the resolution coordinator. Not bad, just know exactly what you are getting in to.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“From beginning to end the pet helpers at Pawrade were great. Responsive to communication and worked to ensure I was comfortable with the process. Having my pet home was easy and fun. ”
“And the entire process was super easy they walked me through everything every time I had a question they answered my questions immediately I would highly recommend them to everyone”
“Everyone very helpful. Very easy to get my new baby”
“Best decision we have made. We absolutely love our puppy. She was delivered with care and it shows. She came ready to give us all the love. ”
“We are soooo in love with our new fur baby!! He was delivered to us in such a professional and timely manner! We were updated regularly and consistently throughout the entire process and journey to bring him home!”
“Adorable puppy, great service!”
“My puppy is the cuties and sweeties little thing. I would like to thank the people who raised her. I would 100% purchase another puppy from pawrade. My only issue is all of her paperwork says something different about her color. I received 5 documents and they all have a different description, seeing the parents on the website could possibly help too. ”
“Hello everyone, Please spare yourselves the anguish and do not EVER purchase a puppy or dog from this company. They were so nice and kind in finding the puppy. However, the puppy came to me very sick with an upper respiratory disease that we are hoping is Kennel cough because we know a pathway in which to help this diagnosis. I was told by a manager there at Pawpal that Kennel cough is nothing serious and with proper medication will go away. I reminded him that 1. the puppy is a Shih Tzu whose respiratory system is already fragile at birth. 2. the puppy is only 4 lbs. 3.it is not totally sure that the puppy has kennel cough. When the puppy coughs his entire body shakes. His tongue begins to turn blue in color which means lack of oxygen. I, personally, am spending money and time to get this puppy back to health. I will be contacting the Better Business Bureau, Attorney General, the Humane Society, my Senator and my Congressman. This is totally unacceptable. Lets stop this company!!!”
“The experience took about a week from start to pick up. Everyone was friendly and helpful. When we had to switch communication from my son to myself because I was going to be picking up that was a little stressful because they kept messaging my son who was already back at his base instead of me. Finally the breeder messaged me and than everything was perfect. ”
“Sammy is the best new addition to our family. The staff at pawrade.com were phenomenal. I only give 4 stars because of the specific breeder. They missed the fist transport date and then they failed to send the coming home photo. The breeder made the experience stressful. I would Def recommend Pawrade, not the breeder. We are SO HAPPY with our puppy! ”
“The staff was always professional and very very thorough in the process of adopting our dachshund puppy! Even after we got home they did a follow up on our new fur baby! I would recommend Pawrade to anyone! And the breeder, herself, was very nice and helpful and allowed me to send pics and an update. The whole experience was very pleasant and non-stressful. ”
“My puppy is Healthy and beautiful!! Thank you!! 🐶♥️🤗”
“My puppy is healthy, beautiful, confident, sleeps on her back already and right now...is a little handful :)”
“From the days leading up to getting our puppy to the nanny delivery, we were so impressed! Everyone has been so helpful including the breeder who has been sending me advice. Great service and we are so thrilled with our puppy!”
“Extremely happy with the delivery team as well as the process of getting our new pup. Highly recommended”
“Fantastic service and quality breeder!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
