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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 183 of 337 · newest first
Verified · Jun 27, 2023

“We found the transaction to smooth”

Anthony A. · Des Plaines, IL
Verified · Jun 27, 2023

“I was very pleased working with Pawrade helping me get my Kangaroo!!!lol. My beautiful little dachshund is very energetic, healty and delightful and I sometimes refer to her as my little kangaroo as she jumps aroung when she is playing and having fun. I was vey comfortable working with Pawrade and confident in their advice and suggestions. They were there to answer questions and arrange for me to zoom with the breeder and see my little girl prior to purchasing. her. I would definitely recommend working with them.”

Kay B. · Baltimore, MD
Verified · Jun 27, 2023

“Love our little Penny. The driver was nice and friendly and she was healthy and full of energy. I would definitely use them again ”

Liz A. · Freehold, NJ
Verified · Jun 26, 2023

“We feel so blessed to have Milly join our family. It was so nice working with all the people at Pawrade. They were all so helpful and everything went smoothly and in no time our little girl was delivered to us and we have been enjoying her since the day she arrived.”

Ellie K. · Green Bay, WI
Verified · Jun 26, 2023

“The delivery people were wonderful!”

Sue S. · Wisconsin Rapids, WI
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jun 26, 2023

“The delivery went very smoothly. The two young men transporting were very nice and kept me updated along the way.”

Sabrina F. · Inglewood, CA
Verified · Jun 25, 2023

“So happy to have our puppy! He is smart and so lovable! Thank you all.”

Pamela W. · Louisville, KY
Verified · Jun 25, 2023

“Thank you, Pawrade! All communication and helpfulness was excellent. I felt respected and well-informed. I took away a star because Pawrade should have more information that comes from the breeder; lifestyle, crating, socialization, sleeping, etc., especially for older pups. I received the dog at 18+ weeks and he's very uneducated. I feel like we started at less than square one. The good news is he's smart and has learned the give, sit, and come commands, potty training is progressing, and he can walk on a lead well when not startled or distracted. All within 10 days. He quickly recovered from transport and he's very healthy. And he's always happy to see his new Mama. We are in love. Pups this old should know more than this, though, and Pawrade can vet a pup's education after 10-12 weeks. The breeder should start some training at 10 weeks or so, even just crating would have been an easier start for Mylo and me. But we are good now. Thank you!”

Julia S. · Arlington, VA
Verified · Jun 25, 2023

“This organization is absolutely 5-star. Perfect, scrumptious puppies, impeccable care and great communication every step of the way. It's so comforting to know they vet breeders to the most stringent standards. I couldn't be more thrilled!”

Amy N. · Phoenix, AZ
Verified · Jun 24, 2023

“She is a perfectly healthy precious girl. I named her Penny. ”

Tonja W. · Dallas, TX
Verified · Jun 24, 2023

“I'm so in love with my new puppy!! She is precious. She completes our family. I loved how I could reach anyone 24/7 with any questions. The delivery process was very easy & we were able to track her arrival. ”

Rebecca L. · Southlake, TX
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jun 24, 2023

“Great!!!!!”

Susan C. · Chula Vista, CA
Verified · Jun 23, 2023

“I felt you very professional and honest. My experience was wonderful and I would use them in the future if I ever wanted another dog. I changed her name to Lily”

Marie M. · Neenah, WI
Verified · Jun 23, 2023

“Pawrade was great to work with. They truly care about the puppies they represent and delivered on everything they said. Lola was delivered healthy, happy, and on time including a bath. Every question I had for pawrade was answered in a timely manner. Could not have asked for a better experience. ”

Brad B. · Morgantown, WV
Verified · Jun 23, 2023

“From the time I selected Jason to the time he arrived, everything went smoothly. Payment, transportation and communication by everyone was awesome. I just got back from the vet for his wellness check and he got a wonderful seal of great health. Jason arrived very clean and although I gave him a bath anyway, he took the bath well and did not panic. Upon settling down with him and introducing him to my 4 other dogs, he did not hesitate and was open to playing already. As a matter of fact, the other 4 dogs were the ones afraid of him because he chased each one around the back yard. I would definitely go to Pawrade should I want another puppy.”

Miriam T. · Henderson, NV
Verified · Jun 23, 2023

“My puppy is beautiful. Upon arrival she was perfect. Everyone at Pawrade was kind, caring, and thorough. This was a beautiful experience.”

Debra K. · Gainesville, FL
Verified · Jun 23, 2023

“Process was super easy .. we are so happy with our puppy thank you pawrade. No complaints we are very thankful for bringing our cutie home to us and making this process so convenient and easy.”

Maricela A. · Weslaco, TX
Verified · Jun 23, 2023

“I have to admit that, at the beginning, I was a little hesitant on getting the puppy over the internet. but from the very first contact with Pawrade that feeling disappeared, the service and dedication of all involved help me not only understand the process but also gave me certainty that I was working with people who take the wellness of the puppies to the next level. Ours was love at first sight and couldn't wait to have him home, s, obviously i made a couple of mistakes filling the forms, yet, they helped me to make the necessary corrections and have everything in line, at the end all worked out very well, he was delivered to my door in good spirits and health. fed and clean. Working with Devin, Cindy and Carli was a delight and can not thank them enough for all the help, assistance and dedication they showed to me. Now the puppy is at his forever home. ”

Alfredo R. · Yakima, WA
Verified · Jun 23, 2023

“The process was fairly easy, however I was assigned a concierge, a travel person and another customer service person and despite having all of these people, communication was severely lacking. My puppy was due to come home and the day before they called me to tell me she had to be treated for puppy parasites (fairly normal according to my vet) and she may not be able to travel the next day. I come to find out they knew she would not be able to travel the next day, but didn't let me know definitively . I had to cancel a scheduled vet appointment. On her travel day there were many canceled and rescheduled flights and we weren't sure she made her final flight and I couldn't get in touch with anyone. After many emails, texts and phone calls, I received a text that simply said "proceed as planned". So unprofessional. With that said, we are in love with our puppy and she is just perfect!”

Stephanie B. · Cherry Hill, NJ
Verified · Jun 22, 2023

“We could not be more thrilled with our Maltese puppy, Leanne. 💖🐶🐾 She is a sweetheart of a puppy! From the very beginning of contacting Pawrade until we had our puppy in our arms, was a very pleasant experience. They were so accommodating and personable and met every expectation we had. If we had it to do all over again, we would definitely use them again! We will definitely recommend them to anyone who is looking for a healthy, sweet puppy!!”

Kathy H. · North Richland Hills, TX
Verified · Jun 22, 2023

“Best experience I have had from start to finish. I will recommend Pawrade to everyone looking for a puppy.”

Rebecca H. · Tryon, OK
Verified · Jun 22, 2023

“Great organization with friendly, caring and very helpful people. Getting our precious puppy was seamless. We had never purchased a puppy before. From the first phone call to the pick-up our experience was 5 star!”

Carrie M. · Eureka Springs, AR
Verified · Jun 22, 2023

“The entire process of getting my new puppy was great! They stay in touch with you every step of the way. I would definitely recommend using Pawrade if you're looking for a new puppy!”

Linda Y. · Port Charlotte, FL
Verified · Jun 22, 2023

“Every step of the way has been amazing. The transport company was awesome and their communication was perfect. Savannah is home and happy. ”

Deb B. · New Bern, NC
Verified · Jun 22, 2023

“the Breeders were deceptive about the weight of the sire...they had him at 7lbs and when I got a picture of the sire he looked much larger so I asked why the discrepancy and they cam back saying the sire had gained weight and now weighed 10lbs (that's almost a 50% increase in weight in just a few weeks at 11/2 years old I don't think that's possible)...I was already in love with the puppy so I let them scam me....grrrrr”

Frederick H. · Las Vegas, NV
Verified · Jun 21, 2023

“Puppy arrived safe and very healthy and happy. The communication with Pawrade and the transporters was top notch. Be sure to tip the transporters. If you forget text them and get their Venmo. I was so excited forgot to give them the cash I had for them. ”

Cindi S. · Fulton, TX
Verified · Jun 21, 2023

“We had such a great and easy experience with Pawrade. I was reached out to immediately to answer all of my questions and was communicated with on a constant (but not overwhelming) basis. The puppy arrived when scheduled and is happy and healthy! The Metlife sign up was also incredibly easy and makes me feel a lot more comfortable in case anything happens in the next 30 days. Overall, highly recommend this service!”

Juli L. · Needham, MA
Verified · Jun 21, 2023

“Linus, formerly known as "Jackson," is PERFECT! What an adorable and sweet boy. Took no time at all to show his sweet, charming personality, playing and snuggling. Best day!”

Ellen T. · Methuen, MA
Verified · Jun 20, 2023

“All went smoothly and pretty much as expected. ”

Andy K. · Stevens Point, WI

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.