Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I've never had an online experience for purchasing a puppy and I was a bit weary at first, but Pawrade made the entire process very comforting and helpful at every stage. A company that truly cares about the puppies and puts their well-being as the primary concern. It was a pleasure working with them and our family loves our new addition, it's clear she's come from a good home”
“I just wanted to thank you guys very much I am very happy that I got her she is the most amazing dog I have had easy to train she's almost housebroken she has a couple accidents if I don't catch her right away but I've been working to keep her non stressed and me and my girlfriend have been working with her and she is quiet very protective of me which I wanted and now we're going to work on the service and esa dog but I really think you for all the hard work that you did to get me my puppy and I think you guys are amazing”
“Great team of individuals. They were amazing through the entire process. Donna and Kelly are true professionals. Highly recommend!!!”
“My experience was pretty good. I specifically asked for a distance to the Puppy, and they would not give me a straight answer, and only an area, so the trip was 2 hours longer to travel than expected. I'm a little frustrated that they couldn't pull up a google map and give me an estimated driving time. Communication sometimes took 24 hours between messages so it would be nice if that was better. Our overall experience was good, everyone was helpful and nice.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Thanks for your support. From purchase to arrival (and even a week later) you kept us up to date and provided a wealth of information. We are enjoying every moment with Tally ❤️”
“We love our puppy , thank you!”
“I haven't even had my little girl for a week yet and she's an abundance of love and joy. She's healthy and i'm so grateful to be able to give her a happy home.”
“Pawrade made getting my new pup super easy! I'm very happy with the process that ensured his arrival to my home.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great experience adopting my German Shepherd puppy Gizmo through Pawrade! Everyone was so kind and helpful and every step happened exactly as we were told it would. I will definitely use Pawrade again when I'm ready to adopt a playmate for my Gizmo! ”
“Pawrade was great, they were with me every step of the way and answered any question i had. I would highly recommend them. Ollie (Beau) is fitting right in. Thank you all so much for making everything so easy for me.”
“My little girl arrived safe and sound. Love her soooooo much. Pawrade was great every step of the way. Would recommend for sure. ☺️🐶”
“Awesome awesome..thank you”
“Helpful process with a great result. I can recommend Pawrade.”
“I had the most wonderful experience from the puppy concierge Tara to the customer service representative Lois. My only complaint is the communication with the travel concierge. It was very minimal and was almost always initiated by myself. I think the most nerve wracking part of buying a puppy is how they will be delivered. While Lois was amazing and answered my questions I would have loved for the travel concierge to be more communicative and prompt. Otherwise I loved my experience with Pawrade and my little puppy is amazing. ”
“Pawrade was very helpful every step of the way. And we love our new puppy!”
“In this day of people who aggressively carry not only grudges but also guns, most folks I know won't leave a true review of their experiences. I wish the breeder had been forthcoming with characteristics/maladies that the pup might have inherited. The women of the Transport Team that actually delivered my pup were responsive and very pleasant. Look back over my conversations with Customer Service and/or listen to our recordings of conversations for additional information. ”
“From the time we first started looking at cavapoo puppies on Pawrade, and then when we decided to take the next step - inquiring about a puppy, the process has been smooth and very easy! Pawrade has helped us each step of the way - with messaging, phone calls, and friendly employees. We have picked up our sweet girl, and we feel that this was a very good process. We appreciate the extra precautions taken for the safety of all involved, but most especially our puppy! ”
“we thought the purchase of our new puppy went very well. The follow up has been excellent”
“Pawrade helped me from the start to end on the process of getting my new puppy, kept me updated with important information and pictures! They made sure the puppy arrived safely and healthy to her new home!”
“She is adjusting real well to her new environment. Very happy and very active. ”
“OMG! Our puppy is amazing and our family is so happy to welcome Rico (Patrick) to our family. He is such a good puppy, so playful, loving and fun. Thank you from the bottom of our hearts. We couldn't be more blessed! Thank you! Thank you! Thank you!”
“From start to finish this was a great experience...we're so impressed with their level of communication and Pawrade keeps you posted every step of the way. I love their motto "Puppy First" and they certainly stand by it. We're in love with Cooper our Cocker Spaniel!”
“We love our new puppy! Ruby (formerly Serenity) is so precious and Pawrade was a company we could trust and would trust again. They made the process smooth and easy.”
“Thank you for making the process very easy. We love our new family member.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
