Verified · Jul 18, 2023
“Am totally in love with our dog. Everything went well and he is all we had hoped for. Thanks for fulfilling our wishes. ”
Jan V. · Chatham, IL
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 180 of 337 · newest first
Verified · Jul 18, 2023
“This was our first time getting a puppy without meeting the breeders and puppy beforehand. Kudos to the Maltipoo breeders in MO where we got Rubble - we've had him a couple days now and he seems to already be potty trained and is such a good pup! We had selected to have our pup delivered to us, but based on the delivery route he would have had to ride in the back of the van for almost 3.5 days. We asked if we could drive and meet them along their route and the drivers were super nice and accommodated meeting us so we could shorten the time the pup had to be in the van. We are extremely happy with our puppy!”
Kathy H. · Aurora, CO
Verified · Jul 18, 2023
“Everyone was great and very helpful. We had just gone through a scam with another website and I was happy that everything was very transparent and professional. ”
Heidi M. · Casper, WY
Verified · Jul 18, 2023
“Overall, in the beginning of the process, I was very irritated to know I had to wait for our fur baby for so long. However, over time I started feeling like it is NOT a scam! Due to the continuous communication I had with all vendors. We are very satisfied with our puppy. She came potty trained and her behavior has been very good! The process was easy but the waiting wasn't, but once our fur baby arrived, I definitely realized it was worth it! All vendors were kind and answered any questions I had, as I am a first time puppy owner! WAY TO GO!”
Shana C. · Racine, WI
Verified · Jul 18, 2023
“We are so happy with our puppy, now named Xena. She is so sweet and so smart. Working with Pawrade was a 3+ week roller coaster ride. After making the payment I was worried it was a scam, especially 2x when it took several days to get a reply. Christie, the concierge, and Maria eased my mind and were very supportive. I'm glad it worked out. Thank you! ”
Kathy P. · Woodside, CA
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Jul 18, 2023
“Working with Pawrade was like a dream. Everything was quick, easy, and smooth. Customer service is A++++ and messages you back almost immediately. They even set up a Zoom meeting with our breeder so we could see our Lyla (we renamed) up close. I highly recommend Pawrade to everyone. ”
Laura D. · Lancaster, PA
Verified · Jul 18, 2023
“We are so happy with the purchase of our sweet baby Angelina, we named her Abby. She is such a sweetheart and is always by my side. I had just lost my 16 year old Maltese and she is such a wonderful addition to our family. She also goes with me to work everyday and is such a love bug and everyone loves her; I don't know what I would do without her. I have been very pleased with Pawrade and the customer service they have given me and all the information and help receiving her. I want to say I was also very impressed with the delivery person that brought her to me. Thanks so much!@!”
Amy T. · Logan, UT
Verified · Jul 18, 2023
“This process was amazing. Not only was I able to find the right pup for my family. The amount of care and follow up from the Pawrade team was amazing. Thank you.”
Paul F. · Frisco, TX
Verified · Jul 18, 2023
“I must admit, I was a little weary about the process in the beginning. I was worried about being scammed. The employees were excellent in giving me resources, websites, and showing me other peoples reviews which eased my mind. The process was smooth, very informative and it went exactly how they said it would be. I would definitely purchase again through Pawrade. I love my new fur baby! ”
Tymica D. · Garner, NC
Verified · Jul 17, 2023
“Whole process was lovely! The people at customer service were able to walk me through all the steps to prepare for my first puppy and now I have a beautiful baby Shiba! :)”
Alain B. · Plano, TX
Verified · Jul 17, 2023
“First time ever purchasing a puppy online--a little intimidating initially. However, after reading many reviews and actually speaking with them on the phone, I was assured that everything should go well--- and it did! My little fur girl arrived a few days ago around midnight-- she is a real charmer. The team of online help on this site was very assuring, helpful and always returned calls. My new girl is very sweet tempered --I'm in love.”
Carol J. · Cape Coral, FL
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 17, 2023
“I am absolutely FLOORED with how amazing and easy this website has been finding my new fur baby ! For about two months I spent online in groups and in person searching for puppies but almost everywhere I went was just scammers. Luckily I never gave any of them my money but I finally came across Pawrade and fell in love with my now puppy and she's just so perfect ! I would 100000% get another puppy here in the future. Thank you !”
Maria C. · Orlando, FL
Verified · Jul 16, 2023
“We changed his name to Hamilton. Hamilton has been great so far but still learning. We've already tought his SIT! He's so super smart! We love him so much!”
Meaghan R. · Middle Island, NY
Verified · Jul 16, 2023
“We are in love with our puppy. It's been just 3 days but he's settled in nicely. We found he likes a blanket in his bed!! The vet gave him a great report. Everything went off perfectly from purchase to delivery. It was a long trip but the decision to add a puppy to our home, thru the process and now he's made himself at home. Thank you for this adorable puppy!”
Donna V. · Burrilleville, RI
Verified · Jul 16, 2023
“Everyone I spoke to or dealt with was very helpful. Lots of nice people! However, way too many emails....got very confusing for me since I don't do technology! The delivery guys were very nice....called to let me know how things were prceeding.”
Michael S. · Romulus, NY
Verified · Jul 16, 2023
“Love the team me updated on process till I got my puppy, love my puppy which is German shepherd. ”
Sandra B. · Burrillville, RI
Verified · Jul 15, 2023
“Working with Pawrade was very smooth until the puppy came. The trip was way too long! I suggest you have a 2 state maximum distance for travel. Our puppy came stressed out, feeling sick, refusing to eat.She was totally overwhelmed being in a crate for 3days. I had offered to fly to come get her and buy her a ticket so she would be on plane. The breeder didn't want that. The breeder did not leave any instructions on her feed schedule amount. The doggy door potty training is just lazy and teaches dog to pee & poop on concrete, flooring etc. We have retrained her to pee on grass. I am still waiting for paypet to respond to me sending her proof she was seen by Vet. She did on first day because she was sick. We are experienced with dogs and had so much puppy information from our other breeder that we followed her instructions for this new puppy. Lois from pawrade was wonderful and help us get puppy eating again. She is doing great now.”
Amy Curti · Redlands, CA
Verified · Jul 15, 2023
“The overall process was amazing Staff was wondering and understanding I'm extremely happyand greatful with my purchase ❤️ ”
David K. · Garden City, KS
Verified · Jul 15, 2023
“Aces (now called Cooper) is the absolutely perfect puppy! We were so happy with the process from beginning to pickup! I highly recommend Pawrade, their staff, and their assistance every step of the way! The breeder was phenomenal in providing information, photos, etc., and we can tell by Cooper's calm and loving disposition, that he was one loved, and well cared for little puppy! Cooper has truly stolen our hearts within the first 48 hours of his arrival! We haven't even heard him bark yet, but he's a charmer through and through! He's a willing participant for a photo op, but expects kisses in return! Although he's only 12#, Cooper loves playing with "the big dog" toys left behind when our beloved Landseer Newfoundland passed recently. We feel so blessed to have been united with the perfect puppy for us! Thank you to everyone involved throughout the process to give Cooper his "fur-ever" home. ”
Mary R. · Georgetown, TX
Verified · Jul 14, 2023
“The process went smoothly for the most part. Communication was great in all departments. We were able to safely receive our puppy in a timely manner. There was never any concerns. ”
Shannon U. · Kenner, LA
Verified · Jul 14, 2023
“The adoption process was a breeze! Everyone was so knowledgeable and helpful and were available to answer any and all questions I had. I would definitely recommend them to anyone looking to adopt!”
Lauren R. · Milwaukee, WI
Verified · Jul 14, 2023
“Everyone was very helpful including the delivery service used to transport Remy (formerly Andres). A professional organization. ”
Raymond R. · Portsmouth, NH
Verified · Jul 14, 2023
“A wonderful organization. From start to finish everyone and every thing was perfectly organized. Everyone was so helpful. Holly was incredible. Thank you for Dover!!!”
Laurie H. · Longport, NJ
Verified · Jul 13, 2023
“I felt like I was given a bait and switch. This is not the dog I picked. This dog's name was Dezi. The dog I ordered was Francesca. This doh has bleeding eyes. Francesca did not. Also this puppy has had diarrhea for the last 3 days. I got meds from vet but she is not feeling well. I'm very worried. ”
Diane H. · Waterford, CT
Verified · Jul 13, 2023
“The nanny was great! The transfer was very smooth and our little fur baby was well cared for 💕 Thank you!!”
Annette F. · San Juan Capistrano, CA
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.