Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everyone was very helpful and got back to you quickly. ”
“I have been thrilled with the whole experience. The personal concierge service from Pawrade sets a new standard for not just finding a puppy but for all services. So many caring people who helped us find the perfect puppy to add to our family. Thank you!!! ”
“Very Professional. Everyone was so thoughtful and Caring. They really deal from the HEART❤️We will definitely Recommend Pawrade. Thankyou for helping us add a New Member to our Family. 👍🙏🏻”
“The adoption process was very easy and my puppy is fantastic. My only concern was if I used the concierge service I was told it could take 2 - 4 days for her to arrive, when she was only 3 1/2 hours away. I decided to pick her up myself and it worked out perfect.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade was such a pleasure to deal with during the whole process of getting the yorkie pup that we chose to our home! Thanks again to all the wonderful staff we dealt with!”
“Pawrade is an amazing company and I can't say good enough things about them. Everyone was so so attentive with helping us get our new Aussie Shepherd. Everyone at Pawrade has patience and is understanding with questions and all concerns. I'm so happy with our experience! Pawrade for the win!!!”
“My puppy arrived in wonderful condition and is completely perfect. ❤️ Thank you!”
“We love our puppy. The process was seamless. The only ask we have is that the delivery time be updated along the delivery persons route. They often deliver several puppies along the route and don't communicate updates times which can be challenging when your original delivery time was 3am. Otherwise we couldn't be happier. ”
“I love my pup! He's a sweetie with just the right disposition for me. Pawrade was able to facilitate a phone meeting with him so I could sound out his bark and see his temperament. No complaints. They've been accommodating and helpful in every step. ”
“Good experience overall. A lot of info all at once. Breeder was fantastic. Some disappointing communication for first time buyer. Tara in sales was fantastic. After that the Travel department was stressful to deal with. I think everyone should remember that you are dealing with first time buyers. You have an extensive process and I appreciate that as it is necessary for buyer, breeder and Pawrade. I would recommend Pawrade to anyone. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We are over the moon happy with our precious new cavapoo puppy, Teddy Bear!! We had a wonderful experience with Pawrade and are happy to leave them a glowing review! The entire process was very smooth and straightforward. We found our Teddy and I reached out to inquire and start the process of adoption. Pawrade was super helpful at every step and kept me informed of everything along the way. I had questions and they responded in a timely, helpful manner. Honestly, we've never adopted an animal like this before and I was a bit leery. But Pawrade eased my fears, were very professional and organized and enabled us to just be excited about our new fur baby. Thanks to the folks at Pawrade for bringing a bright little bubble of sunshine into our lives! ❤️”
“Love my puppy!”
“Transaction was smooth and went off without a hitch. Very satisfied with service and puppy!”
“The entire process was amazing and simple. I love how the employees at pawrade were so quick, prompt, kind and easy to reach whenever I had questions. I feel like the company goes above and beyond to make sure that our puppy was from an ethical breeder. If we were to look for another furry friend I'd definitely would go pawrade again. ”
“We are almost 1 week into having our puppy from pawrade and we are very happy to have him. We were able to have him delivered to us with Wags on Wheels and they were great! Our main concern is with the breeder. It seemed like our breeder was reluctant to show us pics or videos of our puppy and we really wanted these as we were nervous purchasing a dog online with scams these days. Every time we asked for a pic it seemed difficult to obtain and we asked multiple times for videos and this was never provided, we were told our breeder had issues with their internet but that didn't make a ton of sense to us as there were pics given to us. There was no info given to us about the breeder at all, no name, no location other than state, no real information about mom or dad, etc. We did ask for pics of mom and dad and we were given a pic of a dachshund that was a really popular image on google. In fact, if you type in, "dachshund" into a google search it's one of the first pics to pop up.”
“Thank you guys did an awesome job ! ”
“Luv the puppy. You guys were awesome.”
“Nice very social puppy. Get along with my other dachshunds instantly. A little stubborn but that's ok”
“From the time I chose our sweet Lizzie, the folks at Pawrade were available to help guide me through the process. Everyone was very helpful and kind and excited for us.”
“the whole process of picking our and purchasing our new king Charles Cavalier was easy, comfortable and a pleasure.we couldn't be more i love with our ("Yara" ). now Gwendalyn Marie. i was guided thru every part of the purchase process then through the delivery right to my doorstep!”
“Brittany Aka Astrid came when she was supposed to everyone was very helpful we love her!!!!”
“My beagle puppy, Pluto, is perfect! The travel caretakers took wonderful care of him on his 4 day journey to me from Missouri. I enjoyed the text updates during their journey to me. Delivered at 1:00 am and my puppy was as happy as can be! I cried as they handed me my new baby. Thank you Pawrade!”
“We had an incredible experience with Pawrade. There was great communication every step of the way. We were kept informed and received updated pictures. We will definitely use Pawrade again… probably sooner than later. ”
“Everything was excellent from the beginning until they dropped Tamara offf. She's such a happy little girl. Thank you!”
“Pawrade was wonderful from start to finish with getting us linked up with our new puppy Butters (formerly known as Bear). Everything was smooth throughout the entire process. I was very impressed with how thorough they were with everything to make sure everything went great. I would highly recommend!”
“This was a smooth process from start to finish. Our puppy concierge was helpful throughout the whole process, and helped us to find the perfect pup. The thoroughness in explaining what to do, what to expect, and how to acclimate our new puppy was much appreciated. I highly recommend working with pawrade to bring home your dream dog with as little stress and worry as possible. ”
“Our experience with PawRade was awesome!!! Each person we spoke to or messaged from our first inquiry to the person who dropped off our little bundle of joy was awesome! They were professional, knowledgeable, and so friendly and excited for us. It is obvious that their first priority is that all decisions are made for the welfare of the puppy and we could not agree more! A big shout out to Blake, Carli, Reagean, Kelly, and the drivers Lem and Silas. THANK YOU ALL❣️❣️❣️”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.